I've made two purchases here this year and I would happily make another. This store is located in…read moreWinter Haven near Lowe's, but I would rather shop here than Lowe's any day. What I like about Famous Tate is that it is small enough to not wander around like you would in Lowe's or Home Depot. This is a specialized store, so I don't have to filter though all the stuff I don't need to find the dishwasher I do. The sales people are so friendly and readily available. My sales person is Napoleon, but Bob is great too and has helped out my parents. They give you time to look at stuff. There is no high pressure tactics, but when you have questions they are right there to answer them rather than waiting while they call someone over the intercom. Due the pandemic, many items have been out of stock due to supply chain issues. I walked in, told Napoleon what I wanted and he walked me right to the ones that were available. I didn't have to wait for him to pour through a computer to say, yes we have this, no we don't. Delivery is fast and convenient. They will even haul away your old stuff which is great. They go above and beyond for customer satisfaction. I bought something from them 2 years ago and it broke. It had a manufacturers warranty so I called them up and they were easily able to find my receipt and email it to me so I could send it to the manufacturer who then promptly fixed my item. Overall, a great and personal shopping experience.

Just to be clear about what you call a communication difficulty... If I had not answered the…read moreservice people's calls, why wouldn't they have left a voicemail? And if they had called, I certainly would have answered because I was patiently waiting for my machine to be fixed. And the email problem had nothing to do with famous Tates. It was that I gave the email address to the service company and they got it wrong not once booked twice and then said that I never responded to their email. Which of course I never got. So it just was wrong all around... I do appreciate you responding to my review though. And just to be clear also it wasn't Allstate. It was who they service contract out to.

I always love welcoming new businesses into the area! They had a friendly staff, good selection of…read moremattresses, furniture and flooring. I will be referring my real estate clients and friends to come and check them out!

During our recent re-hab of our new home we purchased new vinyl and carpet for our home. The price…read morewas excellent, the instore service was excellent, sales were not pushy, Paul Rose delivered what he promised. The installers showed as promised and went above and beyond to provide the maximum professionalism to us. We, by the way are re-peat customers, and will continue to be repeat customers. Thanks you for your service. Dave & Diane Huntsman

This review is for All American Furniture and Mattress, not American Mattress, an online, Chicago…read morebased company. My better half went to Mattress Firm for a purported $770 sale on an extra firm mattress she desired. She soon discovered they wanted 6+ weeks for delivery and a boatload of fees and charges that soon pushed the price closer to $1,000. Not only that, they had no mattresses they advertised online in the store (at least not of her variety). Then came the sales malarkey. Sale ends in one day (nope, still going). May be an additional charge for extra firm. Blah, blah, blah. In short, they wanted her to go on blind faith that this mattress would suit her needs. I had told her about All American Furniture and Mattress before. They've been in Lakeland for just about forever and, in fact, while passing by one day I discovered a truck from a major furniture store here in town (name withheld for obvious reasons) loading mattresses in to the truck. It dawned on me that All American Furniture and Mattress was possibly making mattresses for these companies who, in return, slapped their labels on and jacked up the price 100% or more. Hmmm, that's interesting. So, she decided to pay them a visit. Bonnie was helpful and allowed her to try out various mattresses. No sales pitch and no pressure. She even tried out a few recliners. In the end, she bought both an extra firm mattress and recliner for just under $800 ($900 with delivery). Mind you, that's for both, not each. And did it take 6 weeks for delivery? Nope, about 6 days. Since they make the furniture and mattresses in the back area, there is no hoping it's in a warehouse in Tampa or Outer Mongolia. Also worth noting, delivery is handled by a separate company and they charge $99 for delivery, COD. About the only thing they don't do is pick and take away the old mattresses, but the city will do that free of charge if you can get it to the curb (Salvation Army or Lighthouse Ministries will also pick them up from your home under certain standards).

I'm torn in my review, so scoring them in the middle right now as there is still time to make…read morethings right with damages, see below for some basic bullet points below: Pricing was fair and delivery team was top notch, helpful and friendly gentlemen, two thumbs up for these guys. We purchased over $7,500.00 in furniture and paid in full with my debit card. Delivery was set for the day after our initial closing of the new house...the close date changed, so I called store to change the dates...so far all is well, new date confirmed...we get our new home soon and the new furniture the day after... Well a day or two before said delivery, I called to confirm and that's when not only did they not have correct delivery date noted but all my furniture purchased weeks ago was not planned on being delivered and no one planned to call and let us know. Had I not called I would have been left waiting. Employees at the store are overall friendly but follow through and follow up are a bit lacking in my opinion. Longer story short we had to have 3 or 4 different delivery dates to get all our things. Someone even had the nerve to state missing item doesn't make or break the set...well it does to the person whom purchased it, otherwise we wouldn't have bought it if we didn't feel it made the set! During the process and multiples deliveries 2 couches had damages, one has tears and another has a stain, we were told someone from the manufacture of the sofas would contact us...over a month later we are still waiting and no call or repairs yet made. I know it's holiday season but if your quick to take someone's money then please ensure the experience is top notch and ensure all items arrived timely and without damages or ensure you assist in repairs in more timely manners. There's lots more I could add based on many calls and conversations but don't want this to become any longer than it already is and no one will continue reading...it's is likely expected that repairs will definitely not happen once I post this review...oh and after the last call we are asked to tell people about their store...no worries I will but I will also be honest about our experiences and let them decide what's best for them. #stillwaitingforrepairstobemade

Mrs Cobb made the entire mattress buying experience the best. Awesome personality and very…read moreknowledgeable about her product. Thank you and your company is truly blessed to have you.

What an incredible experience. Mr. Greco was fantastic! Not…read morepushy, took the time to ask us questions and help us find the right mattress for our bad backs! Never slept better!

Both me and my husband had the most absolute amazing experience purchasing a mattress from santa…read more Long story short, we had bought a mattress and never received and were left with no where to sleep on so i called the up the store and explained my story to Santa, the store was closed but he opened for us and we were so grateful and when we got there he helped and guided us so that we could find the perfect mattress for us. About a month later, we have NEVER SLEPT THIS GOOD!! It was the best decision buying from Santa, not only was he such a great person, he was also very informative, extremely nice and helpful but most importantly he was able to help us purchase a mattress that we now love and can't wait to get into at night. Definitely, 100% recommend this to anyone buying a mattress Jennifer & Matthew

Advertisement was VERY deceptive. We drove from Mulberry to the store in Winter Haven in a horrible…read morethunderstorm, thinking we were going to get a great deal on a new mattress. There was little selection and the mattresses were over priced. The advertisement stated queen size mattresses started at $85. The one I was shown was priced at $1175. The $85 advertised mattress was a flimsy piece of covered foam similar to the one in our camper. If I am going to spend $1175 on a new mattress, I'll buy a top of the line sleep number adjustable mattress.

I read the review from Allison B. and wondered how? That is so far from the Claussen's Furniture…read moreI encountered. I visited the Winter Haven location and found them to be most courteous and helpful. Their furniture is the type of quality I expect, their prices are reasonable and fair, and their sales consultants are both knowledgable and helpful. I purchased Reclining furniture for my family room. I found it to meet my needs. The power offers easy use, and the recliner with power adjusting headrest provide great comfort. I am well pleased with my purchase. I would not hestitate to recommend Claussen's Furniture. The sales staff to the delivery personel all treated me profesionally and acted like they appreciated me

I stopped at many places looking for a new living room set but once I walked in here and spoke with…read moresalesman Mark I found my set. I love it and highly recommend this store!

Fantastic experience purchasing furniture from this store. I really liked the warehouse experience…read morefor shopping as it was very easy to compare colors and styles of furniture. AJ, Denise, and Store Manager Josh were very pleasant and helpful. They were their to help us find items we had looked up on their web site, and to answer questions. No pressure tactics or discomfort, they gave us the time and space to look around and make our decisions. We made our purchase and the items were delivered by very polite, uniformed delivery personnel within 3 hours! AWESOME experience - I highly recommend! It just doesn't get any better than this.

We ordered a new refrigerator. When they arrived to deliver it, the driver said, "Ah shit, you live…read moreon the second floor?" There was no place to list this piece of information on the website. It gave the option of ground floor or 3rd floor and higher. He said, "I'm sorry my shoulder hurts, we have to reschedule." So we rescheduled for a different day, and when they arrived this time, they removed the old fridge (scratching our newly painted walls in the process) and put it in their truck. The two delivery men had no equipment, no back braces, and no dolly. When they brought the new one to the door, they said it wouldn't fit, even though it was a few inches smaller than the previous one. We went back and forth with them, trying to figure out a way to make it fit, and it was clear they hated their jobs. One of them even said "I hate this fucking job." At one point he got on the phone with his manager and cursed him out as well. In the end they took the new fridge and the old fridge, leaving all of our fridge and freezer food without a place to go. We called the company back, and they weren't able to help us. So we canceled our order and asked for a refund.

Nice location, big parking area. Jeff helped us out and he is very delightful. He is personable,…read moreshows you what is available in your price range, gives you all information and doesn't pressure to purchase anything. That's the kind of service I love, providing all options without the pressure. We purchased a set for our guest bedroom. The process was easy and pricing is pretty decent. We went a little over our budget but not that much. We really liked that they have a metal spring box option and all mattresses have a 120 comfort quality warranty. The store itself is clean and orderly, easy to find and is open pretty much all day. Definitely recommend this location.

i would like to very thank Grant for all of his time , efforts, and knowledge. Thank you for an…read moreoverall extremely easy way of purchasing a new mattress !!! KUDOS TO GRANT and CHUCK his manager and mentor!!

We were in need of a quality mattress at a reasonable price and we found it at the Lake Wales…read morestore. There was no high pressure and only reasonable answers to our questions and our needs and financial limitations. The item was delivered quickly and efficiently but we did discover the inner springs made the bed to high for my wife (disabled) to safely enter and leave it. Even though it was a Saturday, the staff saw to it that a lower replacement was delivered the next day (SUNDAY)! We could not have expected any better service! Thanks folks!

We purchased a Tempur-Pedic after being told by the salesman that it was "life changing". It…read morecertainly is life changing... since we paid over $6000 for it and now we wake up in agony many times throughout the night due to hip and low back pain. I literally HATE going to bed, because I know I'm not going to sleep well and that I'll wake up in pain. Giant fox hole on my husband's side ...the warranty is bull and non existent scam NEVER purchase a TEMPURPEDIC they are crap disguised as quality Ridiculous photos don't show the hole crap crap crap low quality trash company Mattress firm please discourage your TEMPURPEDIC sales and encourage a mattress that mattress firm handles warranty on and replacement because TEMPURPEDIC is a SCAM Wouldn't send anyone out to inspect the bed even when we were willing to pay for the inspection We are both disabled senor citizens who were required to actually lift the mattress to get pictures of law tag and base This just left us both in agony Mattres firm is a fine company but they should part ways with TEMPURPEDIC Crap