I thought this was an ok place, until my husband and I went to the hot tub on the morning of our departure. On the way out of the spa, my husband caught the handle of the door and got his hand cut by a rustyjagged metal edge that stuck out of the handle. We immediately reported the incident and asked if they had a first aid kit. It didn't contain any Neosporin and only 1 alcohol pad. We checked out soon after, and stopped at the desk to file a formal complaint. The girl at the desk (who was obviously not the manager) told us the Manager said if we would go to the Walmart and bring them back a receipt they would reimburse us. My husband told her we were on vacation and did not have time to do that. She said we could also go to a clinic and bring them back the bill and they would pay for it, but they didn't offer do do anything other than inconvenience us. The thing is, they were aware of the problem with the door handle when we first went to the front desk for first aid, and when we went back down to check out, they had taped the door handle with duct tape so that no further incidents would occur. My question is, why did they wait until someone got hurt before they fixed the problem, and do a temporary fix at that? They could've offered to knock $20 off the bill, or bought us lunch or SOMETHING for his pain and suffering, but they just wanted us to go out of our way instead of the other way around. Worst of all, no one apologized for what was a preventable accident. Routine maintenance is obviously not a high priority with this hotel's management.
Besides getting injured on a rusty door handle that had obviously been in disrepair for some time, there were others issues, such as:
1) No covered area for loading and unloading, and we had to unload in the rain.
2) The so called "hot breakfast" was some instant eggs that were barely warm or some pancakes that tasted like cardboard. It was the worst breakfast we've had in all our stays. No fruit or other healthy option was offered. Sugary cereal, and the juice machine wasn't working the 2nd morning of our stay.
3) The hot tub had sand in it, and when the jets were on, there was a nasty looking white foam. We own a hot tub and that just isn't right.
On the plus side, our room was a nice size and seemed clean enough. That's why this hotel got 1 star instead of none at all. read more