BEWARE of this hotels dishonest practices!!!!! I stayed at this Holiday Inn for over 30 days,…read morespending more than $5,200 during an extended stay. I paid day by day, in person, and received new room keys daily after each payment. On the final day of my stay, I received a fraud alert from my bank for a $935 charge from the hotel. I immediately contacted the front desk and was told it was an error and that everything was fine. Despite this reassurance, my card continued to receive multiple attempted charges totaling nearly $3,900. Later that morning (around 11:30 AM), I was contacted by staff and told there were days I supposedly had not paid. This made no sense, as I had gone to the front desk every single day to pay and receive new keys. I was given a printed statement, which they admitted still needed to be reviewed. At this point, I was locked out of my room, which contained all of my personal belongings. I was told the manager, Phillip, would call me. When I spoke with him, he listed three dates I allegedly did not pay--all of which I could verify with receipts from my bank. He then stated the front desk staff had made errors and implied that if the charges weren't covered, the employees would have to pay out of pocket. Still, no clear explanation was provided. Instead of resolving the issue, the manager stated he was off for the day (at 4 PM) and told me I would have to meet another manager at 7 AM the next morning at an entirely different hotel to discuss my account and retrieve my belongings and that "I just did not want to pay"When I asked to speak with someone who could help immediately, he hung up on me. When I called back, he hung up again. I returned to the property explaining that I had prescription medication inside my room that I urgently needed, yet I was still forced to pay an additional $535 under duress just to regain access. Even then, staff admitted multiple errors were made on their end but could not explain which dates were unpaid or why these issues occurred. After spending over $5,000 at this hotel, I was treated with a complete lack of professionalism, empathy, and accountability. This experience was unacceptable and deeply distressing. Long-term guests should never be treated this way, especially when mistakes are acknowledged as being the hotel's fault.

Tyler at the front desk was super nice when we had an issue with our room. He moved us to a new…read moreroom and the rest of the stay was great. He greeted everyone with a smile and was genuinely happy to see you. Everyone should be this nice.

This is an exceptionally clean hotel that is only about one year old…read more The furnishings are in excellent shape. It is very clean, very orderly and the folks that work here have been friendly upon check-in and dealing with with us. Parking is convenient with a large lot on both the front and the back. It is a little bit hidden behind a couple of businesses, but it is also adjacent to a major thoroughfare.

Very clean, comfy beds, central to everything. Kroger, Starbucks, multiple food locationsread more

Had to find an inexpensive hotel as my trip took another day. Glad I found this place. When I…read morewalked into the room, it smelled clean. In these times that is really reassuring. Staff were really friendly, as friendly as they could be and observe no-contact. Close to lots of fast food and shopping, right off of I30 so it's easy to get back on the road. Bottom line, I'll be staying here again.

The exact super 8 quality you would expect from such a place. Good location, plenty of places to…read morewalk to from the motel. Totally retro 80s interior

We need a place to stay while having our house remodeled and didn't want to drive out of town…read more After having scheduling issues with the remodel when had change our hotel reservation a couple of times and the ladies at the front desk where so nice and understanding about. We were able to change reservations at the drop of a hat without issues. Hotel was very clean and the staff was great!

Affordable, accommodating, and pet friendly! I enjoyed my stay and the staff was so kind!read more

is there a LOWER rating???? Booked my anniversary trip and paid for 2 nights. Money accepted,…read morereservations confirmed. THEN... an email came..."I am so sorry, I forgot to check my air bnb... I am booked for your Saturday night stay- but I can accommodate you Friday night or the next weekend. BUT YOU ALREADY TOOK MY MONEY. YOU ALREADY CONFIRMED. Now I have to wait 3 days to get my money back that you took IMMEDIATELY. THEN- VRBO contacted me and advised me that if I didn't cancel- then Miss Martha will, and then she will charge me a fee for cancelling. WTF!!! I don't care how cute or quaint- they do not do business right. Thanks Miss Martha.

If you want to have a great weekend just you and your wife go to…read more https://www.missmarthas.com/ We need a quite place to relax and just be together. We found just want we wanted. It is close but quite and peaceful. So you can unplug for the world and just relax. With cooking like your Grandma use to make.

The service was great ! The staff were very friendly…read more I came here because I needed a place to stay for the night before I visited my dad. It was a very clean room. Check this property out when you are in the area.

The front desk clerk Sam was rude and confrontational from the moment I walked in. He said it was…read morepolicy to charge me for the extra people in my room, which is not. I have NEVER been charged for extra people. Then as the transaction proceeded he finally told me he would not let me stay and not check me in. (I booked through Hotels.com) after talking to Hotels.com staff to get my reservation cancelled they had to call the hotel. When they could not reach the hotel as the number was disconnected, I told the representative I would go over. I walked in and he proceeded to be rude to the representative I was talking to as well. After reading some of the reviews I'm glad we did not stay here because I didn't want to bring home bed bugs. I think Sam was rude and disrespectful because I am a woman. DO NOT STAY HERE. The best western next door was much better and the staff was VERY FRIENDLY

The manger is such a great person very compassionate and very understanding plus the rooms are…read moreclean and not noisy at all most definitely would recommend

Mgnt was very professional, I've been here a couple weeks now, an it's def come back to stay againread more

Best Western - Jacksonville…read more Guests beware what rooms you get and towels, too. A lot of cutting corners for this family owned business. When I first arrived at the lobby the Indian lady that was checking me in, had no customer service, with attitude. As I presented her with my driver license to check in, I let her know, "I made two separate reservations for King Room and would like to stay in the same room without checking out the next morning." While she was looking for my reservation, she found my first reservation but said, "I don't see your second reservation." I presented her with proof of my email confirmation and booking confirmation, from two weeks ago. She persisted being rude and said, "I can't check you in for your second night till I get confirmation." During all this time, I was hearing loud laughs and conversations in another room - it was her family members. One of them came by to assist and magically, they found my second reservation. Once I finally checked into my room, 20 minutes later, the room looked pleasing to the eyes. The bed was comfortable and shower was good with great shower head pressure. Until, I started using the towels. The towels had human hair and light green stains on it. You can tell the towels are old and the family owned business are cutting corners. The towel rack had visible rust and or mold on it. Not exactly how you want to start your morning. The first morning I went downstairs to their main lobby to get breakfast, I stopped by front desk and asked, Nathan, "I'm leaving for the day, can you have someone put fresh towels in my room because the ones I had yesterday had stains and hair on it? Thank you, and they don't have to clean my room." Nathan was very friendly and professional. I would give him 5 Stars. The second morning, he even assisted other guests with breakfast. Breakfast was mediocre for this Best Western. I've had better breakfast at cheaper competitors. They used tissues for napkins. Eggs, on tray warmer, had visible grey stains. The tables and chairs were visibly old and worn out. Their bagels tasted rubbery, may have been expired. Only thing good about their breakfast was their sausage patties and yogurt. A lot of cutting corners for this family owned business. Guests beware of what you get.

The front desk lady was very kind and helpful after the mess I dealt with at the quality inn next…read moredoor. We were able to get two rooms conjoined for me and my kids. She made this stay so much better. The breakfast was sufficient. Eggs, sausage, waffles, biscuits and gravy. My kids enjoyed it. I would recommend this over the quality inn any day! The only reason I gave it a 4 instead of a 5, the pool was not clean and looks like it needed to be filled so we didn't use it. But other than that the stay was great!

We were so happy to stay on base and be closer to our Airman. It's not the fanciest place but a…read moregreat value for the price. The bed was comfortable as were the pillows. The water pressure in the shower was amazing. Other reviewers complained about roaches, but we didn't see a single one, so they must have taken care of it. The staff was wonderful, always polite and very helpful. My only knock would be the wifi, and since Verizon is sketchy on base, connecting was sometimes a challenge. That is fairly minor though. Definitely will stay here again if we can.

Gotta love a brand new facility! I was able to stay here for the week during my TDY. Each of the…read moreemployees I interacted with from reservation to check out was very friendly. The suite was clean, well stocked, and nicely organized. They have a nice snack selection downstairs to purchase, but free coffee was the best perk in the lobby. The cafe had certain hours of operation, but I never paid attention to it. The bar was frequently busy at night. Lots of parking and easy to drive around.