After staying at the hotel, I couldn't find my keys, so I called and emailed and left messages…read moreasking if any keys had been turned in. There was no reply or answer. I later received an email saying they were sorry their communication practices were not suitable for me. When I pointed out that a better reply would have been to simply get someone at the hotel to verify whether any keys were turned in, I received a preachy response that started with, "First and foremost, please be mindful of your tone when communicating with me." Yes sir! What nonsense. Avoid at all costs.

Staff is amazing, helpful and kind. Lobby is warm, friendly, and inviting. Most importantly, the…read moresafety / security controls are very reassuring. I'm accustomed to city sounds (comforted by them actually, having grown up in large metropolitan heavily populated areas with 24/7 activity ). For travelers less experienced with city sounds, or visitors coming into Nashville for tourist events, the security processes in place at the Hermitage Woodspring Suites are a very reassuring compliment to the very normal city/traffic sounds one will hear. In fact, this hotel is more secure than most traditional hotels because access to the lobby after hours is room key controlled; access to room corridors and hallways is also room key controlled, almost like a hotel equivalent of multi layer authentication which makes me feel especially safe.....I know I won't see random people roaming the hallways which adds to the privacy and most importantly, security. Many older (and more expensive) hotels do not offer this type of gated community hotel security equivalent which is a huge perk. The staff work 24/7 to be accommodating and welcoming; I have witnessed them on many occasions go way above and beyond to problem solve and create solutions for all types of guests needs, be it inquiries from short term visitors or long term residents. If you have a need, question or concern, bring it to the attention of any one of the employees and I guarantee they will help you figure it out or advise available options. Another great feature of this hotel is LOCATION. Literally take two quick right turns and you're on the interstate. SUPER helpful if you are driving throughout Nashville (which is notorious for absurd and unpredictable traffic), or even if you're getting an Uber ride or Lyft. Many places in Hermitage will take you an hour in traffic just to *GET* to the interstate; this hotel is insanely perfectly located and a huge time saver for this very reason, not to mention you can literally be at the BNA International Airport in 7-10 minutes from this location. Highly recommend, I wish I could give more than 5 stars. Woodspring Suites Hermitage is a hidden gem in Hermitage that offers so many hidden perks, there is no other place I would recommend if you are considering an extended stay or looking for accomodations when visiting Nashville.

The Suburban Extended Stay - Hermitage, TN…read more The Suburban Extended Stay in Hermitage, TN is the shoestring songwriter's place to stay when visiting Nashville. It is conveniently located close to the airport, groceries, restaurants and is only 20-30 minutes to most Nashville attractions including the Bluebird Café where I happened to be performing (20 min). I recommend Nadine's close by for some down home food and charm. There is park access to Lake Percy Priest close by, including a beach, trail, fishing opportunities and a place to find some quiet. There is a kitchenette with a large refrigerator which is essential for the budget traveler. #TheSuburbanExtendedStay

The (Suburban Extended Stay Heritage, TN @ChoiceHotels…read more @IgniteServices was one of the most conveniently located hotel we've stayed in. I got to walk to most of my favorite restaurants, and it's right around the corner from many attractions. Huge non-smoking room with Queen bed. Thank you Ignite Hospitality.

my room smells My room smelled like an ashtray from 1975.We…read moreexperienced the most incompetent desk person. It took 20 minutes to find my reservation with my ID. The comforter in my room had a burn hole and there is and unfinished repair on the wall on the room . The desk is worn and old looking . when you say Dive it makes this place look like a palace. besides that the manager was surly and conditional when I pointed out there errors. if I could give them no stars I would . AVOID THIS HELL HOLE !

You interact with staff by using a peek through window like you would in a adult peep show. Even…read morethough Covid restrictions have been removed the hotel no longer serves advertised continental breakfast. No signs it is closed or no communication. Woke up to my bathroom sink covered in ants. Not What I would expect from a Wyndham hotel.

It's been about 22 years since I last stayed at a Radisson brand hotel due to a very bad experience…read moreI had back in the early mid 2000's in FL. However, this time around they got a deal I couldn't refuse $65/night with full hot breakfast to stay about 20' away from downtown Nashville so I took it. The whole family is quite impressed with the level of cleanliness and attentive customer service we got here. 1. the room when I first open the door to step into doesn't smell like cheap motel like Motel 6 or Super 8 etc... 2. Water pressure is nice on 2nd floor 3. Good enough TV programming to keep the kid busy and entertained 4. Microwave and mini fridge: super useful for a family like mine whose kid is a picky eater and will only eat his own food which we pack from home on this 7 day trip 5. Fruit infused water in the motel lobby: It's quite nice to drink ice cold fruit infused water after a long day out side the minute we step inside the hotel 6. Hot breakfast: the usual like scrambled eggs, Biscuits, yogurt, waffles, sausages, bagels, cream cheese, juice, for this price this is way above our expectations 7. There is an elderly couple who clean rooms and unlike typical hotel room cleaners at cheap hotels they actually initiated greetings every time they saw us making us feel welcome. We will for sure stay at another Country Inn and Suites in the future because of this very positive experience, the Radisson brand somehow has made a come back exceeding our expectations. This is an equivalence of Marriott and Hilton 2nd tiered brands for real.,

Stayed twice! Before surgery and during my 6 week post operation visit…read more First visit: Perfect stay! Clean and spacious room. The breakfast sufficed for my family. Wish they offered vegan options so I could eat too! Shout out to Jennifer, who made checkin very smooth. Second visit: Johanna assisted with another smooth checkin. The second day I saw Jennifer and she remembered me from my previous stay and was just as lovely as before. Another comfortable stay with a clean room.

I usually stay at Comfort Inns, and this one did not disappoint. I booked 2 rooms for my sons and…read moremyself, which were modern, clean and quiet. The pool was nice, and the staff was friendly. The breakfast could be improved somewhat....they were out of muffins for 2 days until some arrived on our last day that were frozen. A microwave would have helped. It would have been nice to have bananas like most hotel breakfasts provide. Also, the location is very difficult to get out of on the busy street. All in all, I would stay there again.

Work trip had me in the area for the weekend and chose this hotel. I've stayed here twice and my…read moremain issue is the horrible wifi. I couldn't do.anything with my travel laptop in terms of online entertainment for the entire weekend. For that reason alone, I won't be returning to this hotel. I need great wifi.

Decent for price and quick overnight. All amenities. Streaming! It's old but going through some…read morerenovations.

This hotel is super convenient for the airport. It's about 5 minutes to the rental car return, and…read moredirectly next to a gas station. You do need a parking pass, which is included, but maybe don't fully unload the car before you check in. I've stayed here twice, and one time there were three lady bugs in my room, but otherwise, everything was clean and worked in the room. The fitness center has windows and a decent amount of equipment. The breakfast is middle of the road for Hampton Inn.

This hotel was older, but reasonably well kept up. The air…read moreconditioner worked, but it was either on or off, so you couldn't maintain a comfortable temperature. The security chain on the door was broken which was a little concerning, but the area was quiet and the wi-fi was great. In the morning, I arrived in the breakfast area for coffee at 7a, but the coffee pot was already empty. I returned to the area once more, but I never did get in on the coffee.

It's relatively clean. If you don't mind fresh smelling sheets that are stained. The room has a…read moregeneral clean appearance. The bathroom and toilet has tons of stains all over them. I brought colorox wipes and cleaned everything and still feel a little icky. The towels are all stained. I used my own. The grossest thing I saw was a snot under the covers. GROSS. GROSS. GROSS. I pulled out my beach towels and slept on top of them. They are trying to provide a decent motel for a decent price, but I would advise going somewhere else. I have been out looking around and will be leaving as soon as I can secure something else. Some shady characters hanging around the parking lot talking on cell phones and drinking beer all night. If you don't mind what I just wrote, give it a try. If it bothers you, look elsewhere.

Staying In this quiet little town called Mount Juliet for a business trip, picked this place to get…read moreaway from staying downtown. Mediocre Room design but that is quite literally my only complaint. It was cozy and the staff treat tourists very very well! Will be back here for my next Nashville trip! Great job guys!

Disappointing Experience Unprofessional and Loud…read more My experience at Avid Hotel in Mt. Juliet was extremely disappointing. Upon arrival, the lobby was loud, and the young lady at the front desk did not greet me. Instead, she immediately asked, "What do you need?" While I was checking in, a man approached me and handed me literature, which I found strange and uncomfortable. The biggest issue was being asked to pay twice for my stay. Booking.com had already paid the hotel, yet the front desk attempted to charge me again. I contacted Booking.com, and they confirmed the payment. At that point, I was done with the entire experience. I also asked for documentation confirming that I would not be staying at the hotel. The front desk employee refused to provide it and instead took a picture of the screen showing zero charges. Despite that, I was still charged. The entire situation felt unprofessional and poorly handled. I was especially disappointed that the employee had to call the manager for guidance, which left me questioning whether management was aware of what was happening. Overall, the hotel was mediocre, the lobby was loud, and the customer service was unacceptable. I would not recommend staying here based on my experience. I will not be returning.

This place was dirty, smelled like smoke, and absolutely not worth the price we paid for it. We…read morewalked in and walked right back out in 10 minutes. The room was supposed to be a non-smoking room; yet, we could clearly smell it could smell it coming from somewhere. I'm started coughing and almost gagged a couple of times. We went to the front desk (looked more like a glass-protected prison warden's office) to get a refund. The agent refused, saying that we got it via a 3rd party service. I asked for a receipt showing when we "checked out," and he refused to do that. I'm ended up getting just a business card and leaving - with no refund or proof of early departure to show forth. We're currently working on getting a refund for the place, but I'm here to tell you that if you have other options of places to stay, GO THERE! Don't spend one hot second on the premise - let alone purchase a night at this place. It is SOOOOOOOOO not worth it.

It smelled terrible in the room and there was dried blood on the pillows. I would never ever com…read moreback here. It is a non-smoking room but there is burn holes in the bed.