Upon completing my gasoline fill-up, I waited for my receipt to print out at the pump (I needed the receipt for reimbursement of the gas purchase as a business expense). The gas pump said that my receipt was inside the store. Frustrating, but no biggie. I approached the store to get my receipt, only to find that all doors were locked (it was approximately 9:00 p.m.). I was worried that the store might be closed (though the lights were all on, and the store said "open" in the window). Lo and behold, the apparent manager was indeed inside the store, at the register, visible through the clear glass. I waited in front of the glass for a moment - the manager was just on the other side of the glass, and he knew I was standing there - he undoubtedly heard me try to open the locked doors and he could see me standing in front of the glass. Upon his failure to meaningfully acknowledge me, I lightly tapped on the glass with the tip of my finger. The manager again undoubtedly heard me (he was 3 feet from the glass that I was tapping), but he ignored me. I tapped again, still lightly. No response. I tapped again, still lightly, but I just kept tapping this time. He casually looked up at me, clearly bothered. I asked (politely) if I could get a receipt, while pointing back to the gas pump. Without speaking, he shook his head "no" and "waved me off" as if to say that I should go away. He didn't say that the store was closed, or that he was having some other issue. He just gestured to me that I should buzz off, refusing to provide me with a receipt.
An earlier review by another customer (below) mentioned another time that this station did not provide a receipt at the pump, and that the reviewer/customer later experienced an overcharge on their credit card bill. I am now worried about what I may find on my next bill - I will be watching closely, and I will be taking action against this vendor if I am overcharged. In the meantime, I also have the hassle of trying to clam reimbursement for my business expense, without documentation from the vendor.
At a minimum, the treatment by the manager was rude and unnecessary. Beyond that, I do believe that California law requires that a gasoline vendor provide a receipt, particularly upon request. Perhaps most importantly, something shady seems so be going on with the refusal to provide a receipt, both at the pump and at the store. Potential customers should be aware of the unprofessional behavior and practices at this establishment. read more