This establishment has the most rude and unorganized staff I have EVER encountered in my life. I will not return and I would not reccomend it to anyone. The place is very cool, but there are other businesses you could give money to that are more deserving of it, such as Otherworld, Museum of Neon Art, Neon Demon, light exhibits at museums such as the Columbus Musem of Art or Shortnorth exhibitions, or even neon sign shops where you can learn and see the exact same stuff, but we were trying to support small businesses and see new places.
This is a long read ahead, but it is well worth it if you want a good understanding of the staff.
I visited this establishment on July 18th of 2020. I had called the musem on July 2nd (almost a month prior) to ask for clarification on their photography policies and how they were keeping people safe during COVID. I am a modeling hobbyist who knows many professional photographers. Myself, along with some other friends in the hobby, organized a day to help generate some much needed income for them as their revenue had significantly decreased due to COVID and the lack of client/event opportunities that outbreak caused. When I called the musem I was told that, typically, that you had to rent the space if you wanted to photograph with models, but that they were currently unable to offer those contracts due to COVID regulations. I was told by the woman (I believe her name was either Hannah or Jesse, but I do not remember for certain) that so long as our group was not large and that we abided by social distancing + mask wearing, their staggered entry policy of 10 people every 30 minutes, and were respectful of other patrons, that we would be allowed to shoot in the museum with no issues. I asked their camera policy and she told me that professional cameras were allowed with basic flash, but no flash attachments or light stands. During our phone exchange she told me she was asking these questions to her supervisor and relaying the responses to me (she tried to transfer me a few time, but the call kept dropping when she tried). She was very kind and helpful on the phone. The issues did not arise until we actually visited the musem.
I arrived with a group of 4 people at around 10:15AM. They scanned our tickets and let us in as normal. Our cameras were visible around our photographers' necks upon entry and they made no comments on them immediately. AFTER we had all arrived (which took around 2 hours for our ~12 people as we were staggering our entry per their policy and for safety), they started acting hostile towards us. For example, one of us leaned against a normal metal light pole in the large room for a picture and were told to stop. There was no sign saying that this was not allowed. We were very courteous of any marked signs, in place rules, and of other guests (though there were only a few). I was informed by someone in my group of what was going on while I was sitting in my car. As I went to go inside to speak with someone, a man came out to my car, trapped me inside my car as I was parked against a sign/wall and he blocked my only exit, standing VERY close to me (definitely not 6 feet). It was very frightening, but I had someone with me in the car, thankfully. He said he was the founder and asked me who authorized our photoshoot. I told him that we called a month ago, gave him the date I called, offered to show my phone logs, and told him what the person on the phone had told me. He interrogated me, even asking where we were from. He told me that my group was being disrespectful and disruptive by leaning on things and sitting on the ground. I apologized and told him that if there was anything he didn't want us to do while shooting that we would happily not do those things EVEN THOUGH there were no signs saying that we couldn't do those things and we were following the rules we knew to exist. If he kindly informed us of any other rules, then we would have followed those, as well; we do shoots like this often at various kinds of locations and our goal is to always be respectful. He had me follow him inside to continue talking. We stopped at the ticket desk where one of their cashiers/secretaries, a heavier set man with dark hair and a high pitched voice whose name I did not catch, was berating one of my friends. I intervened and asked he shift his concerns to me. I then reiterated everything I had told the founder. This secretary at several points laughed at me, mocked me, and literally called me a liar when I told him about the phone call I had made. His words were "I have a hard time believing anyone told you that." I offered to show my call records and I told them the date I called. I told him I spoke to a young woman whose name escaped me. His response was that "no young women work here... except maybe Hannah." While insulting to me and what I was kindly telling him, this statement is also incredibly rude towards his fellow staff and I genuinely felt bad for the girl. read more