They claim to have a AAA rating with the BBB but I wonder if no one wishes to go through the process to complain. Anyway, this company advertizes a lot and I decided to try them. Over the yrs I have refied several properties so I am familiar with the service others offer. I worked with someone named JL or JT Lavina and he was initially very nice and seemed very helpful. I turned in all of the required paperwork, but no fault to him since it is required of everyone. However, after about 6 wks into the process, he stopped returning my calls. I just wanted to know the status of the refi. About 2 wks later, he finally picked up and said that we needed to do a $500 appraisal on the property, before lenders would consider the loan. I was told from the start that I would not have any out of pocket expenses. I never heard of this before but needed the loan to go through so I paid it. Another 6 wks went by with no follow up after several messages were left. I finally got in touch with him and he said the loan would not go through and gave me no reason why. I have a credit score of 780, have been in the same job for 10 yrs and the home I was trying to refi had a 40/60 loan to value. I thought maybe it was less him and more that the loan was risky. I would have believed that if another company wasn't able to process my loan in 6 wks.
I wouldn't waste my time with this joker. Sorry Mr Lavina, there are better people out there to do buisness with. read more