I will begin this review of American Home Services and Tony Diulus by saying that we began the journey of seeking a new roof, windows, skylights, gutters & downspouts. We attended a local home show and came across a company called Construction Management Services and met the owner Carmine Diulus. We had Carmine come in and give us estimates. He seemed well versed on what was needed and his price was actually pretty good. After several weeks back and forth while trying to obtain a refinance loan we ended up having to omit windows but Carmine said the price was as quoted for everything else. That was great news. We said we needed to have it all complete by mid June to which we were told would not be an issue. Soon we signed the contract with him on April 19th. From there things went south.
Our skylights had been leaking and with all the rain we got in April and May it was only getting worse. I reached out to Carmine to see if we could move up on his schedule to minimize any damage due to the leaking skylights. He said it should not be a problem to at least do the roof and skylights, then go back to finish up the other stuff. We were OK with this. Well as the days turned into weeks we had not heard from Carmine even though down payment was made and check cashed. After a fairly scathing email from me I heard nothing until about a week or two later I get a call from a guy named Tony saying the guys should be there to measure for the skylights in the next couple days. I had no idea who Tony was and after a few minutes on the phone I finally got the chance to ask him and told him we were dealing with a Carmine he say's "Oh Carmine is my son" Fair enough. He said he would be taking care of our roof and things from that point. At first I thought great since Carmine seemed to fall off the face of the earth.
I think it was early June before someone finally showed up to do work. A small crew of Mexican guys came to start removing the old roofing. I have no problems with that though we were told that Construction Management Services (Carmine) uses only his own guys and doesn't sub anything out. After a brief conversation with the crew leader it was obvious they didn't even know who Carmine or Tony were. Then came the wrong skylight size ordered. They completed the roof and then eventually came back several days later to replace the skylights. All in all the guys that did the actual work did a good job so no complaints there. They were led by a guy named Lou/Lew/Luis?
Then came back and forth with Tony for the next several weeks to see when the gutters, downspouts, and aluminum wrapped fascia would be completed. This went on for a long time. I would get to the point twice of having to leave 2 scathing voicemails for Tony with no response. My wife asked for daily updates to which we got none. Finally a different couple of Mexican workers came to remove the gutters and downspouts. Their work was good enough though they seemed to damage some of the new drip edge while removing the gutters. Something that could have been avoided had the overall job been scheduled better. The next day yet another couple of Mexican workers came (the 3rd different crew) to install the new seemless gutters and downspouts. They, like the roofers did a great job. All in all the actual work that was done was very good and the crews that did them I would hire directly in the future if I knew who they were or how to get hold of them.
As for Carmine and Tony, and whatever they are calling now or in the near future, be it American Home Services, Construction Management Services, or whatever if you see the name Diulus please, please, please run away and go with someone else!! read more
