1. American Entitlements

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Wylie, TX

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American Entitlements

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Farmers Insurance - Dean Hansen

Farmers Insurance - Dean Hansen

(10 reviews)

Dean is a great insurance Agent, and I would highly recommend him to anyone that is looking for a…read moregreat insurance agency that will support you when you need them. While looking for a new insurance agency a good friend of ours recommended Dean Hansen at Farmers Insurance. I sent an email to Dean and within one hour he got back with me. He assists us with getting our new auto, home and umbrella insurance policies, and we feel very confident that we are well covered now with Farmers and Dean as our agent. Dean and the rest of the staff truly understands the value of customer service... and providing that personal relationship that you do not get with other insurance carriers with call centers when you need to ask a question, make changes and/or file a claim on a policy. I have sent emails on multiple occasions and Dean or someone else from his team has always responded immediately and assisted in a professional manner. It is great to know that we have someone we trust as our agent as well. For great prices and service I highly recommend Hansen Insurance Agency.

AVOID!!! RUN!!! I've just been through a nightmare with…read morethem. I was quoted an amount for my Homeowners Insurance in December. After many quotes, and based on that quote, I went with them. NOW THREE MONTHS LATER, I can't figure out why so many transactions and extra money is coming out of my escrow account. I called the agent and found out he has already credited and rebilled my policy three times. Never a phone call. No communication. I was getting checks from the insurance group and didn't know why. It was due to the twice credit and rebills. And NOW......oops. His comment to me was: "oops, I forgot to check a box". My policy is an ADDITIONAL $400! RUN, DON'T WALK FROM THESE FOLKS!!!! They DO NOT STAND BEHIND THEIR QUOTES AND WILL CHANGE THE AMOUNT WITHOUT TELLING YOU!

Adam Leggett - State Farm Insurance Agent - State Farm Logo

Adam Leggett - State Farm Insurance Agent

(14 reviews)

I went into the office to get a quote for home and auto insurance. I spoke with Leslie and she was…read moreabsolutely AMAZING! She made sure to point out the coverage differences between my prior carrier and what State Farm could offer. I truly appreciated her thoroughness. I left the office with better coverage than I had, and I saved $4,000 a year! Thank you for your awesome customer service Leslie!

11/3/2020 -Don't waste your time here. They will not be of any assistance. The lady at the front…read moredesk was rude and not wanting to help, simply said "go look it up on google yourself". I am very disappointed in the service I got after transferring from another state. Choose a different agent, this one is nothing special. 11/13/2020- Adam called and spoke to me about my review. I brought up how I was disappointed in the customer service, after I asked State Farm to recommend a Broker in the area so I could find new insurance. He stated that it is not State Farm's place to recommend me to a different agency, going against their policies. I just moved to Dallas and knowing nothing about the area, was simply just looking for a phone number of a Broker that could help me get new insurance. I am a client and think that is the least someone could do for me. Instead I was asked to remove my review. I think that my review is pertinent to many people, especially transfers, so I have chosen to keep my review and add to my defense.

American Entitlements - healthinsurance - Updated October 2026

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