Everyone here is professional from when you arrive. Calming ambience & in and out quickly all 3…read moretimes I've been.

The staff, location and ambience makes it so comfortable while getting ones yearly mammogram. I…read morestarted going to the Sunset location and decided to go to the Boerne location since it's closer to my home. Both locations are great.

I took my wife here per her doctor's orders. She had an event that sent her to the hospital…read more After changing doctors, he requested that we go here for an MRI to map the brain tumor. We easily made an appointment here and went in for the test. They were very open about when we got the appointment trying to make it easier on my wife. Parking wasn't the best as many other offices are in the same location. I ended up dropping my wife off and circled for a while to get a parking spot. I had dropped my wife off at the entrance and she walked right in and was seen before I got back from parking. I sat in the waiting room for a while, and before you know it, she was finished. She came up to me and said she was finished and that the nurses and techs had taken excellent care of her. She was very happy with her experience here. Will I return? I hope I don't have to return, but I will definitely come back if the need arises.

I've heard mammograms be compared to having a garage door closed on your breasts however, while…read morethis description is eerily accurate, the staff and environment here help make the experience as quick and painless as possible. This mammogram clinic is labeled as "boutique," which implies a more spa-like experience designed put you at ease and make a necessary evil less daunting. They had coffee available in the waiting room and the clinic was very nicely decorated, plus they provide you wipes if you have deodorant on and extra deodorant to replace what you took off before you leave. You can't wear deodorant for a mammogram because its ingredients, especially aluminum, can show up as white spots on the X-ray and be confused for tumors. If you are a woman and have had the pleasure of experiencing a mammogram before, you know it can be a stressful few minutes. However the team here were all incredibly polite and the nurse I had was very skilled and most importantly, very quick. I was done in under two minutes with the scans. They'll take a scan forward facing as well as diagonally with the machine and expect to have your parts handled by the nurse to ensure a good scan. Don't worry though because you'll be instructed on exactly what is happening and what to do by the nurse. A big plus for this location is that they had Saturday hours which helped me avoid using any of my accrued PTO. Treat yourself to a nice meal after for doing what you needed to take care of your health. I joke here but do feel incredibly lucky to have an insurance that covers this important preventative screening.

i've had multiple types of Imaging at Touchstone and each time it was a pleasant experience. over…read morethe past 20 years I've had many studies and 90% of them were done at Touchstone. there are many appointment slots so it's easy to schedule an appointment and you can walk in for x-rays. The new patient information can be completed online making it easy to check in for your appointment. The technicians are always very pleasant, helpful, and understanding during the exams. They have a new option to receive the report about your scans via messaging and each report has links to and information pertaining to exam, making it very easy to understand. Overall, it was a very pleasant experience.

This group was very friendly and more personable that the larger local Imaging center. Very good…read moreexperience. In and out in 15 minutes. I'm glad my insurance did not accept the other group.

THE LOCATION IS IN THE BACK!!!…read more First, it was impossible to find. I drove back and forth in the front multiple times, parked twice and even got out and walked around. There is a sign in the front with their name, other businesses and address but it was not clear where this office was. As you face the building there are arrows that point left but the last thing in that parking lot is Torchy's Tacos. Nowhere did it say, "around back". You literally have to leave the parking lot of the address to get there. This is not intuitive or clear. At some point I even tried to call that location and was sent to voicemail.... this was my first sign. Second, I tried to fill out the forms online the night before. Because I needed portal access, I was not able to do that. I literally got access when I was about to leave for the appointment. I left early because the text instructed me to get there 15 min early if I needed to fill out forms. I got there early (but also wasted time lost in the parking lot). When I got there, I checked in with the QR code as instructed and took a seat. This is very impersonal and no one gave me forms to fill out. Why would I/should I get there 15 minutes early, as requested, if you aren't going to give me forms to fill out when I get there??? Third, my apt was at 10:40 and it was 30 minutes after that before anyone even spoke to me or gave me forms to fill out, that was after I initiated contact with the front desk. This was very poor customer service across the board. The waiting room is also very small with people packed in there. It seems like a huge space behind the scenes, so the size of the waiting room makes no sense. There were people waiting outside and the people in wheelchairs were struggling to find places that weren't in the way of others. My tech was great and the facility seems very nice and clean but that's the extent. You lost my business in the waiting room. Of note, while sitting there, I was watching one guy get rescheduled for a second time. They tried to tell him he didn't have an appointment that day but he had the paperwork to prove it. Another elderly woman being told she would have to be reschedule because a machine broke. The front desk person was telling someone that they don't do Sunday appointments only to be corrected by another staff member and told that they do. None of this is my business but it was clear that this location lacks leadership or direction. The amount of unhappy patients was crazy. This place needs MUCH better customer service, better management or at least staff that are better trained. There was just an air of chaos in the front.

I had an appointment at 10am and got there at 9:30am. I filled all the required paperwork through a…read morelink utilizing a QR code that was in the front entrance. I asked the gentleman around 10:15am how much longer since I had an appointment at 10am. He stated that there were around 2 people ahead of me to go through registration. At 10:30am, I asked again and then they told me that a clerk had my ID and insurance card in the back. I just decided to leave due to their inefficiencies. Why give an appointment when they go based on the first come first serve? Baptist needs to work on their registration workflow.

Needed a very important MRI with a CSF Flow study. I called…read morethem a few days ago and confirmed that they saw the order as requesting a flow study. They proceeded to make me an appointment. They said nothing about being able to do these or not. They are an imaging center, I trust they would have the technology or the duty to inform if they didn't. Yesterday they called to change my location in order to be in the right place. They never said a word about whether the Flow Study was an issue or not. Today, between exams, since I needed three, I asked if the Flow Study was being done among them. The tech said it wasn't. I explained that was the whole point of doing another MRI, which I did 6 months ago without the Flow Study, because I needed one with a Flow Study to help diagnose a possible CSF Leak. Tech said they talked to my doctor and confirmed it was okay. I explained that it was pointless and how nobody uses logic. But between them and the doctor, not a soul told me prior to all this that they changed the procedure order so I walked out in the middle of it. It was a complete waste of my time. They had the nerve to ask me if they could still use the images. Surely they want to know if they could get paid for their mistakes. Please don't charge my insurance, even though I'm 100% convered with Tricare. That would be disingenuous to do so. I'll confirm with them. So now I get to suffer for a while longer. Thanks a lot. And by the way, Nidraveda, is throwing you under the bus saying its your fault you didn't explain what was going on to me. Nobody takes accountability these days.

I think if business hours are till 5 they should provide business till 5. Called in the morning to…read moremake an appointment and they told me I could just do a walk in. They advertise that they do walk ins. I rush to get there 20 minutes before they close and the office is locked and closed. When I called the only excuse was that the techs were gone already. DO NOT RECOMMEND

If I could give a negative 10, I would! Donna is extremely rude, and as a medical assistant was…read moregiving me medical advice! Dr. Shroll, whom I saw maybe 5 or 7 minutes, had no bedside manner. That visit they put someone else's name and label on my urine sample! Imagine if they put my name on someone abusing drugs!!! My blood pressure at the next appt. (A month later)was 183 systolic because of the pain I was in. No one cared. For a fracture line in my femoral head, torn labrum, and nearly non existent cartilage in my hip And torn lumbar disc, And a cervical disc pressing on my spinal cord, among many more disc problems all along my spine, I was given 300mg Gabapentin and Tylenol 3 in Dec.(3 Mri [11/20] reports in hand) Even though my 1st visit was in November they still wanted to have me go to another follow up in Jan! That's also with my Neurosurgeon, sending them his report Saying I needed injections and proper pain medicine. When i'd call I was only allowed to talk to Donna. I told her i felt i was having a reaction to Gabapentin and she said to stop taking it. When i asked if i could come in sooner to get a new rx, she said no. And when i asked why i was scheduled for another follow up instead of infections she said "well, Why didn't you ask the PA about it in person?" There is so much more she said, that I don't have the space for. Finally, when I called to cancel that January follow up, the girl asked why I was canceling. I told her it was Donna's rudeness, she said, "oh ya, everyone complains about her!" I asked to speak to the office manager and after being out on hold for 10-15 min. Someone came online and refused to give me her title. I asked her three times. She finally said she was with scheduling or something like that. So I didn't waste my time.

From the owner: Millions of Americans endure chronic pain daily, a relentless condition that affects various parts…read moreof the body and leads to numbness, weakness, headaches, and limited range of motion. For many, simple tasks become daunting challenges, profoundly impacting their quality of life. At Tricity Pain Associates, we take pride in offering compassionate, personalized pain management services to help patients reclaim their lives. As a premier interventional pain group, our mission is to provide innovative therapies and non-surgical solutions tailored to your unique needs. Our team of dedicated specialists understands that every patient's journey is different, and we strive to create a welcoming environment where you feel heard, supported, and empowered. Whether it's cutting-edge treatments or advanced minimally invasive procedures, we focus on identifying the best solutions to manage your pain effectively. At Tricity Pain Associates, your well-being is our priority, and we are here to help you move beyond pain and toward a brighter, more fulfilling future.

VERY UNPROFESSIONAL!! For a company whose very name tells you the urgency in their work, they do…read morenot act with a sense of urgency at all. My first interaction with this company was absolutely horrible. The results were delayed and for someone who was there for diagnostic screening, this is inexcusable!! The last time, and I assure you it will be the LAST time I deal with them, their radiologist had not bothered to send the results to my primary care doctor in time for our appointment. Mind you the images were done on 10-22-18, and my follow up was on 11-12-18!! I sat in the doctor's office for an HOUR while they tried to reach them to get my results, to no avail. It took the OWNER of the medical practice calling them to get my results later that day. So I wasted time in getting up early to drive across town for my appointment, sitting there waiting, and then being told that not only MY results had not been sent, several other patients were missing as well. Had to take 2 hours off work- for NOTHING! Absolutely ridiculous!!! DO NOT USE THIS COMPANY- THEY DO NOT CARE!!

The only issue I had was how stuffy it felt inside. They need some air purifiers and fans to…read morecirculate the air. I came in on a Saturday afternoon for a hand x-ray. Check-in was easy, the lady was nice and the radiology tech was even nicer. My appointment was at 1:40 but they said to arrive at 1:25. I arrived around 1:20 and I didn't wait long at all. In fact, I was done a little after 1:40. The tech explained everything thoroughly and positioned my hand while we made small talk about the x-ray flower art on the walls. When I checked out I informed the same lady who checked me in that I had a referral to a hand doctor. I handed her my phone so she can clearly get the details and said she can send my results to both my Airrosti doctor and the specialist. She must have done something right because the specialist's office called on Monday to schedule an appointment. I thanked her and went on my way. There was a second lady who didn't seem to be in as chipper a mood, but I made sure to say goodbye and thank you to her, too, and she brightened up. Overall it was a pleasant, quick experience.

The girl at the reception desk is haughty, rude and very unfriendly. I have been here several times…read morefor X-Rays or MRI's...her haughty attitude has not changed. If she doesn't like her job or dislikes dealing with the public...she should consider moving on. People are here because they are hurt and have some kind of injury. They feel bad enough without a receptionist who acts like she is being bothered. It doesn't cost a thing to be friendly and helpful. A smile goes a long way!

I had a good experience here with Sabrina! My little girl…read morewould not cooperate and had her feet and hands to her face. Sabrina took the time to help get her to move and we finally got beautiful 3D/4D pictures. I purchased the $99 package and I think it was well worth it and much cheaper than little bellies for the same thing! *I'd like to add that they don't allow recording in the room, which admittedly does suck, however, they send you the full video of your session and you can save it your phone afterwards and send it to friends/family!*

Amazing experience! We visited for a gender reveal package and received amazing service! We will be…read morecoming back for a 3D ultrasound.

Loved this center but it permanently closed in May 2025. You can use their website to request…read morecopies of your medical records.

Two stars because once you see the doctor, she's great. Friendly, listens, considers what I WANT…read morealong with what I NEED, respects my medical knowledge (I'm also a healthcare professional) and also explains the things I don't know very well. Can't say enough good about her. BUT the issue is getting past the ODIOUS, rude people at the front desk. Or getting to talk to anyone at all. Their "convenient" text messages? Yeah they NEVER answer. Literally never. When you do make it thru the phone tree..... rude rude RUDE. I've been having an ongoing issue for MONTHS. It's improving but we're trying to find something that actually WORKS and they're just concerned about my annual exam. I physically CAN'T right now. I understand it's important but it's just. not. possible. And these are RECEPTIONISTS. Not anyone in charge of my care. They don't even greet you. Just "Sign in, that's $35". Once they even had me confused with someone else and tried to charge me their copay because they're just not paying attention and hate life. I'll be switching clinics due to front desk staff alone. Real shame when I have such a great provider but I can't even deal with this stress anymore. Making an appointment is next to impossible, after coming from a day at work for a medical appointment the last thing I want is to deal with unpleasant staff, and I'm really afraid of a medical or billing error because of them.