There are reasons this company has so many one-star ratings. To echo one reviewer above, "BUYER…read moreBEWARE: Wish I could give no stars." Called them with an issue with my HotSprings spa. About a year prior, I had similar symptoms and found that a mouse had eaten through the ribbon cable between the control head and the main circuit board. I quickly fixed the problem with a $10, 14 pin replacement cable. I travel a lot and did not have time to troubleshoot it myself this time, so I called Mr Fireplace. When tech arrived, I told him about the previous problem, how I solved it, and asked him to tell me if that was the problem this time. Instead, he changed out the power cable that he said was bad (but he did not show the "bad cable" to me) and then said that I would have to replace the control head and the circuit board with an "upgrade" to the original design (for about $2300, according the Mr Fireplace's estimate later forwarded in an e-mail). Given that the recirculation pump was running before the tech arrived -- as was the case when I had the same symptoms previously -- I doubt seriously that the original cable was bad. Nonetheless, Mr Fireplace invoiced me for over $300. I asked him whether he had seen any evidence of mice chewing on the ribbon cable and he said he hadn't checked, but that he would do so. When I went inside, he left without telling me anything further. I had to leave town again that afternoon. When I returned from my trip, I pulled the control head and immediately found, in plain sight in the control head well, that a mouse had chewed completely through the black corrugated plastic sheathing protecting the ribbon cable and the cable itself. Additionally, the screws to secure the control head, the circuit board cover, and two of the screws securing the external wooden panel covering the internal components of the spa were missing. I called Mr Fireplace MULTIPLE TIMES and asked to speak to the service manager, but he never returned my. I consider Mr Fireplace's business practices unscrupulous and their technical expertise to be incompetent, at best. Do not do business with them!

We needing a few accessories for our Hot Spot spa. They had specific parts in store and were very…read morehelpful. Happy customer!!

We love our Flametech kitchen. We went with a griddle instead of a grill and are most pleased. 2…read moreyears later we had a problem with the trashcan door closing properly and after a couple of emails they came out and made the adjustment needed in short order. Again, most pleased. We seldom think to report the good news, so I thought I'd take a minute.

Horrible owner, enough said! Had over 12,000 done with him. Rude, abrupt, never saw him while work…read morebeing done, he never saw finished product. Don't walk....Run!

Was charged $1499 for chimney work and within 2 days a crack is still exposed.. they refuse to come…read moreback to fix it. Be careful.

Great small local company. They are reliable and timely. They do not try to up sell you on…read morethings you do not need and always take the time to explain the safest way to utilize your fireplace.

Greetings, We recently hired Freedom Outdoor Kitchens for…read moreour summer kitchen. From start to finish the process was outstanding. Jason sold us our kitchen and he was knowledgeable professional and comfortable with the conversation, planning and the design process. Brian and the installation crew were fantastic. The price was reasonable and competitive even with them delivering a superior product. All phases of the construction went to plan and the communication was timely and accurate. I cannot recommend this team enough. Job very well done.

We had a great experience working with the team at Freedom Outdoor Kitchen. They were friendly,…read morereasonable, timely and communicated with us throughout the process. They even figured out a way to incorporate our portable pizza oven. We love how our kitchen turned out and would highly recommend them if you're looking to design an outdoor kitchen space.

honest hardworking, efficient. what more could you ask for…read more they did a great job. karen b. palm bay.

From the owner: At Mare Pavers, our goal is to bring your vision to life with residential and commercial brick…read morepavers and hardscapes in Brevard County, FL. We understand and respect the trust you place in our business when you hire us for your project. We have spent the last 15 years servicing residents and commercial clients in and around Brevard County, earning us the reputation as the top paver and hardscape installer in the area. We attribute our success to a strong dedication to exceptional work and outstanding customer service. And we stand by our work with our best in market two year full workmanship warranty.

We had an incredibly difficult problem with a modern interior propane fireplace install that had…read morebeen done incorrectly by another company. Scott Krenz (President of the company) and his staff did a superior job correcting and repairing the venting system --- it took hours of their time to research, diagnose and repair this very poorly installed and tricky system. They never lost focus on the problem and did an outstanding job getting the fireplace to finally work properly. We are so grateful for a job well done!!! Many thanks!!

John and his team did our garage floor and it looks AMAZING! We love it, can't stop looking at it!read more

Screws employees over, doesn't pay far, calls employees names, curses at them and belittles them …read more Screws over employees by not paying fair wage or not paying for their hours.

I would not recommend this company as they are very disorganized and never showed up for the…read moreappointment that was scheduled.

Sam did an amazing job in out bathroom. I would totally reccomend for you guys to go by their store…read moreand check out the showroom. He has the best designs for my house. Amazing Job Superb!

We just chose and purchased gorgeous navy tiles from this impressive business. Located in…read moreMelbourne. The young guy helping us with our selection was so knowledgeable, friendly and helpful. We are so pleased with the installation and results. We highly recommend this place

Recently ordered a backsplash for install in our new kitchen. From the start, Studio Tile & Stone…read morewas patient, knowledgeable and on-point in helping us plan for our "forever home". Rebecca helped to design our space. She was superb. Melissa, our installation expert, was so methodical in her work that not a single flaw was noted. She was absolutely superb. I truly cannot speak highly enough of this shop. They made the entire process so stress free. We could not be happier. Job well done!!!!