Customer service is nonexistent. I understand it is during COVID, but at least have someone answer phones or something. I accidentally left a book with a photograph inside on the plane. I have called several numbers, several times with no one to talk to. I've went in person to the airport several times and no one was there to help me. I filed a report online and havent heard back in over a week and half. If they are cleaning the planes thoroughly between each flight like they are supposed to, how have they not found my book? read more

Out of my 6 times flying with them in 4months I have been delayed 4 times. And once my layover flight was missed and couldn't get a flight I until the following day. My wife had to drive from Houston to Dallas to get me from DFW. Only gave $70 and a sorry the customer service lady was ridiculously rude. lol this is by far the worst airline I have road 100% wouldn't recommend to my worst enemy read more

This is my airline of choice always. I appreciate the easy booking process and friendly service we always encounter on every flight. Flight attendants are always accommodating and the pilot always keeps us informed. I fly 2-3 times a month and this is the only airline I use. read more

American Airlines - Airlines Near Me - Wichita, Kansas

I've flown around the world and back, I fly all the time for business usually in business or first class depending on what airline I'm using. At 6'3 these seats are ridiculous the tray can't even come all the way down and my knees have been pressed against the back of the chair in front of me for more than an hour. I try to turn but someone needs to go by so I politely let them by. I have been bumped into by the attendants as of this posting 22 times and I'm sure there are more to come. Not once has one said they were sorry or apologized to me. American Airlines you need to step up your game seriously. read more

American Airlines - The table is constantly slanted because there is not enough space. - Airlines Near Me - Wichita, Kansas

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American Airlines employees at Wichita were very unprofessional. We showed up to check our bags and the automated kiosk was not working. There was one person in front of us and we walked to the counter. The ticket agent snipped at us, "did you check in at the kiosk" we said no, she then said you should have done that. She then snipped again, "well, you're already here." So she went ahead and checked our bags. Then someone got in line behind us and she started yelling at them, "I don't want a line forming!" To say the least, she was very rude. American Airlines, if this is the face of your company, I would never, ever book with you again! read more

The absolute worst airline experience I've ever had. Terrible power-tripping employees. Customer-service reaction to complaints are literally different iterations of "It's not our fault, we defer to airline airport employees, we take no responsibility" Do not fly this airline. read more

Never on time, don't know which gate to use. American is the only airline that has a direct flight from Wichita to Dallas. They were so consistently late that I just started driving to Dallas. I found that it less stressful and I get there quicker. Yesterday I had a flight from Pittsburgh, PA. to Wichita, via Dallas. I arrived at the Pittsburgh Airport at 3:45 a.m. for a 6 a.m. flight. Boarded on time, but someone forgot the catering, so we were delayed for 40 minutes while they loaded some water. We arrived in Dallas late. And BTW... we waited 40 minutes for water only. No cookies or anything. Upon arriving in Dallas, the flight attendant asked people who had a connecting flight after 9 a.m. to please let the others off first. Nobody listened. I was in row 25, and all 24 rows in front of me were empty. I got off the plane and caught the shuttle. I was in Terminal C and my connecting flight was at Terminal B. I got to my gate at 8:35 as they were closing the door. I said Hold Up. But they said they already closed the door (even though I was 10 minutes early). They booked me on the next flight which was 10:50. They refused to give me any vouchers. I was at B14. They said the next flight was at B27. So I went down there and waited. I happened to check my email and saw that they moved it to B15. Ugh!!! They then delayed the flight 4 times. Finally we were able to board the plane about 12:30 for a 12:50 flight. Oh... but the ticket that they gave me... didn't work, and they had given my seat to someone else. So I had to wait to board the plane until the removed a young woman with a baby. Normally I would have given up my seat for them... but since I had been up since 2 a.m. CDT, and had been screwed around over and over, I had 0 patience left. Fortunately, they found the young lady a seat. I would write American Airlines, but I don't want anything from them as I will NEVER fly with them again!! read more

First off I haven't flown since 9/11. This trip to Iowa was my wife's first airplane ride period. I want to shout out to veronica suza. She was out flight attendant from phx to Omaha. HANDS DOWN the best customer service! She deserves a letter from someone letting her know she's a team leader! Thank you American airlines read more

I had a bad experience on August 20, 2015. I'm disable the guy that helped me dropped me of by C 49. I was supposed to be helped to go to the airplane I found out that they change the flight to 42 C. Nobody helped me . I had to walk myself to the airplane. I can't walk and I have lung disease. I was very exhausted and out of breath. That was wrong they called them several times but nobody showed up. read more

Dont fly American Airlines they lost my bags and could give 2 fucks gotta file a police report it was 850 dollars worth of stuff. Worst customer service in the world!!!!!!! read more

American Airlines blows ass. I show to the airport and no one is at the counter. Three stupid fuck employees walk up the their desk computer all glance at me, say nothing and walk away. I call American to get help and they put me on hold then disconnect the call! Don't waste your time with this airline, delta, United, even budget ass allegiant have agents at the counter! Oh and if you're thinking they are launching a flight, they aren't! read more

Bad bad bad on of the top worst airlines to travel with horrible customer service there employee don't care about you or any one else they don't like to help people if the have a score it should be below average read more

AA at this airport is the worst AA if your not first class u better get there hours befor check inn time they will blow u off till the last minute United is much much better. read more

We booked a flight in March of 2017 for February of 2018 with upgraded seats (having payed $700 extra) only to find out the night before departure that our seats were given away. They were very happy to give us center seats for a 15 hour flight at no extra charge, with no refund. Very good customer service. Avoid this airline !! read more

We travel to the beach in NC every year with Southwest and never have issues. If I could leave 0 stars I would. I'm 42 years old, I had checked in the night before for our flight and got the boarding passes. We were driving to Raleigh Durham international airport when I decided to check the flight status again as we were 3-4 hours early for our flight. American has rebooked 6 of us for a flight 24 hours later without any notification as their first flight was going to be delayed and we would miss our connection. I hurry to try to call, the wait on the phone is 1 hour and 27 mins. I leave for them to call me back while I hurry online to try to change us on a different flight. The website is locked up and will not let me do anything but accept the new booking for 24 hours later. I try and try and finally just wait for the phone call as we keep driving to the airport. Once I get someone on the phone, it takes a customer service rep, a supervisor, and his manager 40 more mins and the manager finally tells me he can get me as close as an hour to my home to a small airport but I'll have to rent the car from their to get home. We are glad to drive the hour or more but shouldn't American pay for the car rental since I paid $1,248 for tickets to get home. Manager says no and if I don't like it I can take nothing and wait 24 hours with no hotel or go to the airport and hope for the best. At the airport, we get another manager who rebooks us to Chicago and down to get us home. This flight is also delayed once we get to the gate and then after we get to Chicago can't park because another plane is parked in its stall. We beg the flight attendants to please call the gate for our next flight and tell them to wait 10 mins before they shut the doors so we can run there or we will have to sleep in Chicago as it's 13 hours from home and no more flights. We are told they can't do that. Really, you delay all day not for weather, not for maintenance (except one plane), because u forgot to book a crew for a flight), and you can't wait for my family for 10 mins. We run like crazy people and make it to get home to yes, no one ever loaded our bags on the plane after charging us $50 so we have no clothes. Pigs will fly with polka dots before I give this airline that is so discouraged another dime of my money. This was to be a quick hop home in the middle of a beautiful summer day across the entire country. What in the world would they do in a snow storm! By the way, our flight was beautiful on Southwest and they held the plane 15 mins for a couple. read more

my bags never made it to the state i took a vacation in. that was june 22 when we left. called baggage center everyday. first day i was told that i would have it in 24 hours. simple. 2nd day i was told it should be out for delivery. 3rd day im told its still in wichita ks. i tell them to just have it held there since im coming back. 4th day and im back in kansas. im told my bags are in the state i traveled to. i should have my bags back within 24 hours. TODAY IS THE 28TH. im told my bags are out for delivery. its 1930 (730pm). not having all the baby stuff and my wifes stuff is the worst part. so we all had to get new clothes for every day and event that we went to. absolutely unacceptable. read more