It seems like two of these reviews should be directed towards the Mesa, AZ page not Wichita. I will say that my experience here was decent, which is more than I could say for some of the other larger airlines I flew with recently. I didn't have a delay or cancellation, they checked my bag for me and it arrived with me. Service wasn't super enthusiastic but they weren't incompetent. Maybe I'm setting my bar really low but compared to some of the other major airlines I flew with recently they did a pretty good job. read more

There is an employee name Courtney styles in Wichita, ks who gave me the best customer service I have ever had. Please promote this woman. She has good energy and radiates positive vibes and made my trip back home all the more memorable. read more

Mesa Allegiant staff are rude and hassle me every time I fly with my ESA dog. They make up their own rules...also this airport have so many delays. I'm done with their crappy service read more

Purchased airline tickets because of the time we would arrive in Vegas - 11am. We received a notice that the flight changed to leave at 10pm instead. We had already paid and had no choice but to Except it. We lost a day in Vegas due to this airline. Beware, this is a discount airline and everything from the airplane to the customer service is discount. On a 2 1/2 flight, they do not service drinks, not even water, unless you pay $4 a drink. We will not use Allegiant again! read more

This is my 4th trip on Allegiant Airlines and I have never had an on time fight. I am not talking about a few minutes I am talking hours. You are better using a airlines out of Wichita with a lay over because there non stop is a joke. Save your money cheap is not best trust me this is the most painful trip you can take on an airline. On this trip I am only 32 hours late getting home and they think this is great service! read more

BE VERY AWARE: This airline ONLY allows you 40 pounds for your luggage, which is not the 50 pound status quo frequent fliers are used to. ALSO, there are no kiosks for this airline in ANY airport. They will charge you $5 for printing your boarding pass IF you haven't downloaded their boarding app. read more

My first and only experience with this airline is absolutely terrible. M flight was scheduled to leave Portsmouth NH at 7pm. Just like the 60 minute article April 15 2018 our planedeveloped a problem with an outdated plane, a MD80 A very old product. We sat at the airport lobby until 11.15 to board. When the attendant announced that the plane had been repaired to " her satisfaction" I became very concerned. Should a jet be repaired to a flight attendant satisfaction.... I would believe any commercial jet should be repaired to a mechanics satisfaction. I've never been afraid of flying, and have traveled extensively threw out my 60 yrs. My flight was 2173 out of Portsmouth NH on 10/1118. As I sit here in this old wore out jet seat that feels like I'm sitting on a board I can't help but wonder if this flight will actually be leaving today. As we tick closer to Oct 12 I can't help but think, I WILL NEVER fly Allegiant airlines AGAIN If you are wide never go allegiant read more

I have flown all over the world for 47 years. We have built "our little empire" on the hospitality industry. In one trip, we witnessed the nation's worst example of customer service by both flight attendants but most notably Lisa, the manager who works the Ticketing desk at their AZ location. We asked Lisa for her last name as our flight was cancelled after The agent processed two of our five suitcases then proceeded to tell us that our flight cx. Flight cancellation was due to lack of crew-specifically, pilots-not because of the previous day's snowstorm in Wichita, nothing mechanical, strictly allegiant personnel issue. Lisa said that she couldn't give us her last name as it was a threatening question that warranted calling the police-which she did. We said, you have some of our suitcases and have scheduled us to leave 28 hours laters. We just returned our rental car. We don't need hotel vouchers, etc. strangely, her annoyance towards us greatly overshadowed our 28-hour abruptly delayed flight caused by their employees. And Lisa was calling the police because of us? We didn't raise our voices, exchange any profanity-not our style-plus, we had our three children with us. My husbands helped pioneer five very large hotel brands-we live and breathe the travel/service industry. Crazy things happen beyond our control! How did we become the criminals? If there was a crime its poor customer service. The upside is that the "crazy Lisa experience" minimized the maltreatment we witnessed of a flight attendant towards 2 senior men during our inbound flight. She publicly reprimanded them for not answering her questions the way she was wanted them to. "Can you not hear me? Do you even hear at all? Just be quiet." They were asking pretty simple questions related to the two hours delay. Apparently, the one Allegiant mechanic lived 20 minutes away. We were waiting for them to drive from home, repair as needed so we could finally depart. The old men just cowered and stayed silently in their seats. We were all shocked and decided to follow suit. So horrific. If we ever won free allegiant tickets, we would never use them. Nor would we give them away. Cruel joke. Allegiant needs to fold and start over. The airline has been reduced to a miserable and resentful crew left to redirect their collective frustration towards the paying passengers. Do NOT fly Allegiant. Drive, walk, cartwheel...find another mode of transportation. Flying Allegiant is GUARANTEED to be a regretful decision! read more

Allegiant Air - Lisa the Allegiant ticketing supervisor in AZ. - Airlines Near Me - Wichita, Kansas

I flew Wichita to Las Vegas direct June 24 returning June 27 for $218. The flight out was delayed 20 minutes. Not bad. That's why I gave two stars instead of one star. The return flight however was supposed to leave at 9:15 AM and I woke up to a text saying it was delayed till 2:15 PM. I went online to doublecheck and was shocked at the number of rescheduling's for that day and the day before! All over the United States. Plus some cancellations even. Was not weather related, weather was fine everywhere. At that point I received an email with a $50 voucher for future travel on allegiant air. I went to the airport as planned at 7 am in case something changed. Plus I had to check out of my hotel room by 10 AM. At some point they announced that the flight was delayed another hour! At that point they gave us an eight dollar voucher for lunch. About an hour before the flight they announced a gate change from one terminal to another! We boarded by 315, then sat on the runway waiting for an hour! If you ask them why to any of this the staff kind of mumbled with their head down so none of us knew what was going on. Instead of arriving in Wichita at 1:40, I arrived at 8:45. But now for the reverse scenario. There were people in Wichita waiting to fly to Vegas to begin their vacation, and they were waiting on our plane! They were supposed to leave at 2:15 and they were not going be able to leave till after nine for sure! So they Lost half a day vacation waiting in the Wichita airport! A few days later I went on the allegiant air website again and once again there were many rescheduling's and cancellations throughout the United States! I won't fly allegiant air again. read more