I had flew with American Airlines from Cancun to Indianapolis but I had a stop in Miami. American Airlines is a comfortable airline and the prices are reasonable. The service received by the flight attendant was great. The only downfall I had was that my flight from Cancun to Miami was delayed really bad so I had to run through Miami airport after coming from customs to make my flight from Miami to Indianapolis which I barely made. I love that this airline gives out a snack during the flight and that you can purchase internet. read more

American Airlines - Airlines Near Me - Cancún, ROO

This review is for our American Airlines flights to and from Cancun. Overall, the experiences were fine. There was no delay outbound from Raleigh-Durham, but there was a short delay inbound to Charlotte. The delay wasn't bad, though. It was maybe 30-45 minutes. Our flights were included as part of a vacation package we purchased through Costco Travel. As part of the package, we upgraded to business class. On these particular flights, it was either business or economy. Both flights only took about three hours each. Not bad. Both flights were on an Airbus A321. Business class had 20 seats per flight, 10 on either side. Outbound, my wife and I sat next to each other in Seats 5A (window) and 5C (aisle). Inbound, we sat next to each other in 4A (window) and 4C (aisle). There were no B seats in business class. The seats were comfortable with plenty of legroom. My only gripe is there were no screens in the back of the seats, not even in business class. We had to bring our own screens (e.g., laptop, tablet) in order to watch the airline's inflight entertainment catalog over AA's "free" (included) Wi-Fi. The food and drink were good. We ordered our meals well in advance of each flight. Outbound, we had breakfast. I had a delicious omelet with charred sweet potatoes and tomatoes, assorted fresh fruit (blueberries, strawberries, pineapple, and cantaloupe), and bread. My wife had smoked salmon, eggs, a salad, the same assorted fruit, and a bagel with cream cheese. To drink, I had a Canada Dry club soda and she had a Bloody Mary made with Tito's Handmade Vodka. Yum. Inbound, we had lunch. However, there was a food shortage and some people didn't get what they pre-ordered. One guy had to take one for the team and get a vegetarian meal inside of a beef meal. A family of four had been rebooked onto our flight which complicated matters. On top of that, our flight attendant accidentally spilled one of the beef meals in the front galley. Not only was that one more beef meal down, but it also shut down access to the front/business class lavatory for the rest of the flight because of food and grease on the galley floor and walls (safety hazard). It was a comedy of errors. Our poor flight attendant was having a bad day. During bread service, she asked my wife and me what bread we wanted. I asked her, "What kinds do you have?" Exasperated, she shook her head and replied, "I don't know." We, and others in the cabin, felt for her. The beef lunch was decent. It was a short rib with gravy with mashed potatoes, bell pepper, broccoli, a side salad with vinaigrette dressing, and some sort of banana cake dessert (banana caramel cake?). In addition to the meals, snacks were served on both flights, such as bowls of assorted nuts (almonds, cashews, peanuts). They were enjoyable. On both flights, service was generally fine. read more

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It was a scary flight a lot of turbulence . Was not stable at all. The flights attendant were so nice.

Very disappointed with American Airlines. I paid a high price for my ticket and still had to pay extra just for one checked bag. After spending that much on airfare, having additional charges added on feels misleading and frustrating. These extra fees keep adding up and make the experience feel more about collecting money than taking care of customers. When customers pay premium prices, basic things like one piece of luggage should be included. Definitely not the value or experience I expected. read more

American air is a good airlines and their prices are fair, so no criticism here. Just don't like how they kept changing departure times, not giving us a departure gate till an hour prior to departure, and worst yet, changed one of our seats on the plane we thought we locked up. Bad form. Will we fly American air again, more than likely. We'll be back. read more

Airline is a joke. Managed to lose my wife and I's checked bags as well as the two carry ons they made us check at the gate. There were 15-20 people in line dealing with the same issue. Wouldn't recommend them if you like your things! read more

The Cancun airport is much nicer than I expected and has tons of shopping and food once past TSA. American is who we flew this time bc we were traveling with a big family group. Our bags took a while to come off the plane but were all there on time and our flights were on time and departed on time to come home. Rare for AA. This time they managed to stay on track. I won't get used to it. read more

I can't complain, we got in early and what I thought would be a nightmare because I could not upload travel documents to get my boarding pass; the agent was awesome. She processed our paperwork efficiently and made a nervous situation easy. Now let's hope the flight is a smooth one. read more

American Airlines - Ready to go home. - Airlines Near Me - Cancún, ROO

Jose provided really good customer service upon entering the American Airlines gate in Cancun International Airport. We paid $30.00 for my checked bag and there was no line. Of course, it was only 5am upon check in time. read more

American Airlines - Super FRIENDLY!!!! Great customer service - Airlines Near Me - Cancún, ROO

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If I could leave no stars with no hesitation would that be my answer. American Airlines unfortunately has the rudest non helpful works . My flight departed at 6:00am I arrived at 4:30am, works were slow and only 3 works up front . I had to check in my luggage when I arrived to the front I was super nice after being in line forever ! She told me in the exact words "I AM NOT CHECKING IN YOUR LUGGAGE AND THERES NO WAY YOUR GETTING ON THIS FLIGHT ITS TO LATE YOU MISSED IT" keep in mind with time being in line it was 5:00am ! I HAD AN HOUR HOW DID I LOSE IT ? Called for manager all manager did was get me a flight for tomorrow still having a hour before my departing . I was flying from LAX to Texas . I'm not from LAX they had me wait in LAX to get my flight to Texas for 12 hours . For what ?? Never ever again!!! Booking with this horrible horrible airline. And to top it off after hours of waiting for my flight and feeling exhausted and upset I get my luggage and it's broken on one side . Will pin picture below ! Hope this helps , don't recommend read more

American Airlines - Broken corner suitcase - Airlines Near Me - Cancún, ROO

American Airlines has come a long way since a few years back. Our recent trip to Mexico came off without a hitch and we enjoyed our flight. Recently it seems, that almost no one can get out of the Cancun airport on time or at all and both of our flights arrived and departed on time. The staff both on and off the plane were friendly and the on-board service, while out of the some of the food items, went smoothly. I'm impressed with the improvements in service we experienced. read more

The female supervisor with Glasses is so wonderful I don't remember her name but our flight had to be delayed until the next day and we needed to get home to our kids. This wonderful airport worker walked us all the way to get our luggage off the delayed plane and on to the new one with only 40 min to spare he's amazing Abraham Guzman thank you !!! read more

American Airlines - The name of a hero - Airlines Near Me - Cancún, ROO

No complaints here. Quick, easy, attendant's are accommodating. They kept the lines moving at a quick pace. Received luggage very quickly. The airport has made a few changes since 2019 for the better. read more

American Airlines in Cancun is definitely Third World. I am a Platinum Level Aadvantage flyer, and have been flying AA since 1986. This review is for AA1723, Sunday 17 July 2022, and for the Cancun Gate C4 Personnel. Flight was delayed 2 hours, though monitors were not updated promptly. Thank God I was getting text messages with updates from AA. Original incoming aircraft was supposedly a flight from Austin, TX, but changed to AA158 from Miami. When it arrived at the gate (ramp 84), no passengers deplaned. Super strange. Received the text my seat had changed - from 1F to 1F! Aircraft was still a 737-800, as scheduled. Stood in a long line for 20+ minutes to ask the gate agent (only 2 working) and was assured, there was no change to my seat. The same agent called to start the boarding process with Concierge Key members. None. Then people with disabilities. One. Then Group One, and all Hell broke loose. People were pushing and there was one huge mass of people. The man in front of me had his boarding card scanned and he proceeded. The gate agent literally put her hand in front of me and told me to wait. She motioned to a group to come forward and board. They all had US passports, but were Spanish speaking and were in economy! After processing 6 of them, she said "ok" to me and scanned my boarding card. The gateway was filled with people still being held from boarding. It was hot and there was no air circulation. Finally aboard, I quickly put my carry-on in the overhead compartment and sat in my seat. The ac aboard the 737 was also broken! I watched most people not just with one carry-on and one personal item, but 3-5 carry-ons. I saw people with sealed boxes of wine (6 bottles according to the label). Really, all that was missing were the goats and live chickens. Two men, also in business, had overly large Haliburton carry-ons. These definitely would not fit the "sizer," had it been used or enforced. They put them in an over head compartment and both used force attempting to close it. The compartment door/latch broke!!!! They had to redistribute those Haliburtons to other compartments and the cabin crew got the door to close to a then empty, unusable over head compartment. Cancun AA was a completely chaotic free-for-all. read more

The service I got at the American airlines checking desk from Cancun Mexico to Miami was really appreciated very professional the supervisor was a great guy. just wanted to thank you all for your support as it was my first time traveling from that end. God bless read more

Shoutout to Faustino Lopez! He works at the AA Office at Cancun Airport. He helped us a lot with finding our delayed luggage and with the customs. Such a nice guy! He really saved our vacation in Mexico, when no one else wanted to help us. Best regards from the german Family with the 3 missing Baggages (1 Black and 2 Red ones) (27.08.23)!!! read more

Our flight got cancelled after being delayed a few times and it became a MESS. The gate attendant was stuck with plenty of pissed off customers, and you could tell they are not prepared to deal with cancellations. I decided to book a one way trip with another airline instead of having to deal with what was prepared to come such as rebooking, staying another night, etc. The problem was we had checked our bag and needed to retrieve it and get down to the check-in area for the other airline. Not sure if it was a communication issue, or what, but we were told we had to stick with everyone on the cancelled flight, and eventually get everyone down to get their bags and work with AA on getting a rescheduled flight, which can be as early as the next day, or the next week, no one knew. After getting bounced to 3 different gates we had to go through immigration individually and then go to baggage claim. I told them I needed directions to get to check-in and they told us to wait with the rest of the group until everyone gets their bag. I said screw it and left anyways. By the way - The check in area is to the left as soon as you step outside. Hopefully no one needs to do this. Luckily we were able to check our bag, go through TSA again and board our plane with maybe a minute to spare, and this could have been easily avoided. read more

I'm not giving them a rating, this airline was horrible. luggage didn't make it till a couple days later plus $140 was taken. so I will never do this again read more

Always great customer service and easy to checkin. I've never had a problem and they always give me an aisle seat. The Best and most efficient airline I've flown on. Good Job read more

American Airlines - Airlines Near Me - Cancún, ROO

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Worth signing up to get an AA account; at least this way, you can board in group 6 and way sooner than others; otherwise, you get booted to group 7 or 8, and yes, you do have assigned seats, but it is still lovely to be able to board with the person your flying with. read more

Absolutely the worst experience I have had with an Airline, well I have to say it always is, made us sit at the Airport in Cancun delayed the flight twice, boarded all the passengers and then cancelled the flight.. we Had 1 flight attendant pass out our custom cards one at a time. Then they had us walk back through security get our bags, then we waited in a line for 20 minutes. Then walked through the rain dragging our luggage in Mexico to put 10 people in an 8 passenger van with no seat belts. Then because I stated this isn't safe he threatened to call the police. American Airlines is the most unprofessional, disappointing company to fly with, American ranks up there with Spirit airlines. read more

My husband and I had a really great experience on American Airlines. When we were getting our boarding passes, the attendant noticed his military ID and offered to check our bags for free and upgraded us to first class, which was really nice of her. The plane was clean, bags were safe and sound when we arrived to our destination, and the plane offered free wifi with streaming of movies on the AAinflight website. The 3.5 hours flew by! Pun intended. read more

PLEASE read this in its entirety as I'll try to make it brief and short due to character limitation... as I entered the plane, I observed "Patricia" (flight attendant) arguing with a passenger about cleaning a seat that had a used napkin on it. Patricia adamantly refused to clean the seat and told the passenger "Just deal with it. I'll clean it when I can." This is the first encounter I observed. These two passengers were Kathy and Craig Evans of seat 16A and 16B. They were more than happy to provide their information when I verbalized I'll be making a complaint. Feel free to contact them as they feel they were horribly mistreated. I entered my seat of this flight and observed Patricia Arguing with a passenger approximately 3-4 rows ahead of me about wearing a mask. I, currently was wearing my mask. I have 4-5 years of airport service (including TSA) and know the importance of wearing one and federal airline regulations. I witnessed this argument and then fell asleep for the remainder of my flight. I woke up 20 minutes prior to the end of the flight to Patricia (no exaggeration) yelling at me to wearing my mask. Patricia said "I don't get it. Ive told you 4-5 times to wear it. What don't you understand? I seriously don't understand you." I said "Ma'am, we literally have not spoken all flight????" She walks away and says "ITS ALWAYS SOMETHING WITH THEM." A passenger approached me afterwards and stated that she was literally name calling me at the rear of the flight and it's imperative I make a complaint. Now, I would have accepted an apology. But it gets worse. I approached Patricia and asked for her name so we can discuss the situation. Her response was *She cover her name tag* "Oh, you don't get my name, and I know your name, MR PARRINELLO, And I'm filing paperwork against you". In front of every passenger on this flight. My name was thrown out there and I was absolutely disgusted and embarrassed. I have NEVER been treated so poorly in a long time. I'm a police officer and have been treated better on police runs better than I have been on this flight. read more

When you book a vacation that includes airfare you expect that you will get to your destination and return home from your destination. I worked in the airline industry both on the ground and as a flight attendant and I understand delays happen. But, when you have prearranged shuttle service at 0240a for your return trip home at 610a the last thing you want is a message "your flight is now delayed from Cun-DFW until 1015a". no explanation no here is what we have arranged because you are going to miss your connection from DFW-SJC. So I get on the phone to hear your expected wait time is over 4hrs to receive a call back etc etc. So that's what I do leave my name and hope for a call back. Just to point out my call to the airline was almost 5 o'clock pm. Now I'm worried because I have a prearranged shuttle service that I'm not sure I'm going to be able to change and a flight home I'm unsure about. Finally at almost 11p I received the call back. Then the call drops. Irritated but I get back on the phone yes 3-4 minute wait. I get a person on the phone hi Mr. Reyes I see your flight is delayed how can we help you? Well i need to know how you guys are going to get me and my family home? Ok Mr Reyes please hold! Twenty minutes later there is an apology and new flight info. We now have you on flight blah departing Cun-PhX at 1058a you will the take flight # to LAX where you will now board another flight on skywest to SJC and arrive at 720p. Not happy at all and luckily crossing my fingers our shuttle will now pick.us up st 725a. If I wouldn't have called we would have bee stuck in DFW. read more

Flew from Cancun to Miami during Covid. My fiance was placed in a middle seat between a very overweight mother and adult son. The son was required to have a seatbelt extender and had more than 6 inches of his body into the aisle and 6 inches into my fiances seat. The arm rests were not able to be put down. My fiance was basically under this man. This would be unacceptable during regular times. It is even more unacceptable during a pandemic. During boarding another woman stalled the flight for 15 minutes to throw a fit about her perfectly fine seat. But the flight attendant directly addressed my fiance and did not do anything about it. We reached out to American Airlines and were basically told "too bad you shouls have done something about it". It is unacceptable to see a customer like that and leave it up to them to procure a safer seat. read more

Thieves. Do not take this airline. I was forced to check in my bag (that followed the sizing requirements for American Airlines). Upon my return at my connecting flight I find my underwear pouch open and my brand new Insta360 One X camera gone. This is absolutely unacceptable. First off being asked to check my bag last minute when my suitcase is literally the most basic bag you can find. It's been carried on planes for almost 10 years and no problem. Letting almost half the people on my flight with very similar bags. Then to find my underwear pouch rummaged through and open while my bag is coming off the baggage claim track. Imagine how embarrassed you'd be if your underwear is half out for the whole flight to see. Then camera is gone. First off, normally I would not leave my camera in this pouch but the bag was supposed to be with me on the plane. As it was has been. So this placement wasn't a concern. It was small and I didn't want it getting crushed elsewhere. I am done with American Airlines. On top of that they use old planes with outdated video, broken tray tables, and gold fish where crumpled on the carpet. Gross, unsanitary, and poor customer service. I can't wait to be told over a long wait on a hold with an 800 customer service number that there is nothing they can do. They brag about how they are the biggest airline to travel to certain countries. Why don't they start focusing on the customer for once. read more