Worked with this company for years until I started going through a separation and needed renters…read moreinsurance. They violated my trust and then never took responsibility for it. I would never use this company again, nor would I suggest them. You'd be better off just using your credit unions insurance brokers.

Dick Day & Team is such a blessing! I've never had an agent before and always have had direct…read morepolicies with carriers. Never again! You have an advocate and support team behind you if you're ever in a pickle, even if it's a Big Papa pickle! They are such a stellar and phenomenal team, they have earned my business for life!

This is the best StateFarm office in the Camas area. The agent is knowledgeable, the rest of the…read moreteam is great at serving clients' needs. Ask them to help you with figuring out what you need for your retirement and final expenses, they have tax-efficient options to fund these accounts so that you and your dependents won't have to worry about it.

10/10 Wonderful Service! Samantha was very friendly and managed my claims quickly. Would highly…read morerecommend this office to all my friends and family

I'm a new customer with this agency and my insurance needs are complex. Michael and Diane both went…read moreout of their way to help me find the right fit and to thoroughly address all my concerns, making sure I got the coverage I needed at a reasonable price. In this age where everything seems to be handled online I was very reassured to experience this refreshing level of human involvement and genuine care. They are truly a gem.

These people kept on waiting to send me an email for renewal on my business. They couldn't tell me…read moreover the phone and got an attitude with me. Plus they have no parking. These people have a bad attitude and too lazy.

I want to be nice, but the only reason I am giving two stars is because she said she would give…read moreprayers for my wife's Cancer. My conversation with her was so surreal and embarrassing. I got her telephone number from my podiatrist. Apparently, there are working with her on a trial basis. I had bought insoles from my doctor cash. I had to return them and had an okay to do so as well at time of purchase. When I came into the office to return them, I was told that their new payroll department had to pay me back with a check. It would take two weeks. I don't want to be a whiner, but that seemed excessive after I had paid in cash. Anyway, I agreed. Two weeks came and no check. I waited longer, still no check. I got Krista's number from my doctor's office and called her. She said she mailed out the check. I told her that. I had actually gone to my doctors office and they paid me out the cash already, but my problem now was that I had such low funds in my bank that I got an overdraft, because I had counted on getting that check. We are a family living on extremely low income. When Cancer is involved in the family, it makes it all the more difficult. Krista at one point suggested I keep the check to pay the overdraft, then in the same sentence she said it would be a blessing in disguise, but I probably would need to pay it back. Then she went on to lecture me about how I should manage my money and not have overdrafts! Wow! And here is the best part...... The check never came. So sad. So my advice is please don't lecture people especially when you can't do your job.

I am giving them 2 stars and I am being generous. In the short time that my business used…read moreHendrickson, we were not getting the services that we were paying for. Repeated attempts to converse with them about what we needed went nowhere. We had some payroll issues, tax filing issues, and just general frustration during our time with them. Response time was typically 6 days or so, even with repeated texts, calls, and emails.

Best rates, best customer service, personable, family based business. I have nothing but great…read morethings to say about this establishment. They saved me $72 dollars per month and gave me better coverages, specially on my house insurance. Highly, highly recommend them.

We worked with this payroll company for years, but our recent experiences have been extremely…read moredisappointing. I emailed to find out why we hadn't received our W-2s. Their office had reached out previously to verify the mailing address, and I offered to forward that email because we didn't receive the W-2s until well into February. I then received a call back from an employee who described my email as "very cute." When I asked what was cute about it, she responded in a condescending tone, saying, "Had you looked for yourself, you would have seen you could print them yourself from the portal." Today, I received another call from the same employee. As I answered, she was speaking in the background to someone else about our account. During the call, she repeatedly cut me off, would not let me speak, and was rude, condescending, argumentative, and extremely unprofessional. She even stated she would remove me from the account, despite having no authority to do so. Based on this treatment, I cannot in good conscience recommend this company to anyone.

We are in the process of switching to Rowell Payroll from a large payroll processing company. We…read morehave had nothing but issues with the prior company but we were hesitant to change because we thought it would be a difficult and arduous process. The last mistake they made was so big and really showed us that they had employees that did not know or understand payroll. We reached out to Rowell and upon the first phone call with Jacob, we felt such confidence in this company and felt that they truly cared for their customers. The process to switch has been so smooth and easy. Jacob and Emily have been fantastic - so helpful, professional and kind. We feel 100% confident that they will be able to help us with any issues and we would highly recommend this company.

Customer service is the poorest in this office. Mary is a very disgruntled and angry person…read more Difficult in resolving an issue. Needs customer service training.

My family and I have been with State Farm for over 30 years and they don't value their customers…read more You never see the agent Glen Horton and their staff isn't very helpful. They are highly priced and they don't give you notice when they are increasing your rates. We would not recommend them to anyone!

Employee, Cherry, delivered excellent service. The owners pricing and payment options flat out…read moresucks. Pricing changed twice. As a standard 1040 w2 employee, any small changes she'll throw a curve ball asking for $100 here, $50 there. Doesn't accept credit cards in 2026, which was the initial red flag I ignored. As a new resident to the PNW, I wanted this to work and refer customers to her, yet disappointed with the experience. My goal was to be a repeat customer. Certainly never going back. Best piece of advice, use with caution.

Excellent, professional, and timely service. I am very pleased with their preparation of my tax…read morereturns.