The location was pretty standard and typical for an AMC. We were greeted and tickets were checked. We grabbed food and drinks, and headed to find our seats. There were really no lines anywhere, which was great. The bathrooms were clean. All in all, it was a perfectly fine experience. The movie, on the other hand, was phenomenal. read more

9$ service charge for 2 kids and a senior Outrageous volume of sound that is far louder than any convert anywhere My cup holder was dirty 38 minutes of god awful noise previews Will never be back ..ever 50$ for a movie that bored a 7 and 10 year old Toy Story 5 read more

May need a reno or maybe it was just the theatre we were in (9). It's extremely dated with the cloth chairs that don't recline. Surround system was great, quality of image was great too. Bathrooms were disgusting. Pee/water all over the floor, toilet paper hard to find in all the stalls, counters were just as dirty. Parking is easy and it's in a good location. Plenty of things to do before/after catching a movie. read more

AMC Naperville 16 - Cinema Near Me - Naperville, Illinois

Online information about show times was incorrect twice. Went to theater two different days and the show was not available on the time posted on the online website read more

Yesterday, I attended the 8:00 PM Toy's story 5 showing at AMC Showplace Naperville and had a disappointing experience at the concession stand. Most of the staff were very friendly, including Manager Darryl, who was helpful and professional. However, the young lady assisting me at the concession stand was rude and dismissive throughout our interaction. When I asked about the summer special that includes a small popcorn and drink, she immediately told me it was not available. After I requested that she check with a manager, Darryl confirmed that the special was in fact available. Later, when I asked about jalapeños, she responded with attitude and was unwilling to provide helpful customer service. When I expressed my concerns and asked for her name, she refused to apologize and stated that she did not know me. All this in front of her manager Darryl. As someone with over 20 years of management experience in retail and now an elementary school teacher, I understand the importance of treating customers with respect. Unfortunately, this interaction negatively affected my movie experience. I hope this employee receives additional customer service training so that future guests are treated with the courtesy and professionalism they deserve. Thank you for your time and attention. Sincerely, Angelica Gomez I hope I can receive an answer to this complaint. Thank you. email: angelicagomez591@hotmail.com read more

I like coming to here because there are rarely any people during the day and early afternoon. It's more private when you go during the weekday. The staff are always nice though. read more

Last nights Michael Dolby show Ing was ridiculous. The lady next to me brought in 10 cups and kept filling them with ice. She was recording the movie And using her flash. read more

As soon as i walked into the IMAX theater I was greeted with old analog chairs. Filthy cushions with mystery stains and visible gum/candy melted into the fabric. It's an immediate reminder why theaters are dying out. It's a dump. read more

AMC Naperville 16 - Filthy Gum on seats - Cinema Near Me - Naperville, Illinois

the seats and everything around the theater was gross. i didn't want to sit in my seat or put any of my snacks down. i do not recommend bring your family to this theater. read more

AMC Naperville 16 - dirty chair - Cinema Near Me - Naperville, Illinois

Really needs to be updated. i would have better seating, cleaner and less shows. make the shows and theater you have the best. I have been driving the the "new" Phoenix Cantera Warrenville. i know all the seats will be clean and comfortable read more

Theater was freezing cold and nobody mentioned before show that heat wasn't working. We sat in coats hats scarves and gloves. Totally unacceptable read more

I'm an avid moviegoer and truly enjoy the full theater experience. While streaming at home has its perks, nothing compares to watching a movie on the big screen. Unfortunately, I've been disappointed with this theater's condition. Although the XL, IMAX, and Dolby theaters have been updated, the rest of the auditoriums are outdated, dirty, and uncomfortable. The older seating is worn out and lacks the modern leather reclining chairs that many nearby theaters now offer. Competing theaters have upgraded their spaces with cleaner facilities, heated and cooled recliners, and other features that enhance the overall experience. This location risks losing loyal customers and revenue if it doesn't invest in improvements. At the very least, regular cleaning, maintenance, and restroom upkeep should be prioritized. However, an overall renovation is long overdue. I hope management will consider making much-needed updates to bring moviegoers back and restore this theater's appeal. read more

While I truly love the movie theater experience the sound volume not only on the commercials but on the movies is extremely loud. It was so ridiculous that my granddaughter and I had to put tissue paper in our ears so we could enjoy the movie . I have asked could the sound be turned down and have been ignored. I will not give my business to this movie theater who totally ignores feedback by not making changes customers provide for better experience. read more

Went to see "Wicked" today at 12:15 p.m. There were 8 people in the concession line with only 1 person behind the counter. Finally, another person came out to help. Also, the air conditioning was on in the theatre and 2 of us tried to find someone to tell. It took us a while and we did tell a person in a uniform but it continued to blow cold air for the rest of the movie. read more

It is good I like the variety of options to consume but, there is a Kendall 11 near me so that's my go-to plus their popcorn is better. And AMC is too technologically advanced read more

How are we in 2024 and not a single theatre in this dump has fully reclinable seats?!? Not even their Dolby theatre 1 can you fully recline your seat. They show the stupid AMC add every movie and it and their seating looks amazing. But this one is crap. Manager should be ashamed. read more

I had high hopes when I was walking in because this whole theater was so big and looked incredibly nice from the outside. There are self-checkout kiosks right when you enter so you can either purchase your tickets there or have the employee scan them if you pre-bought! We didn't have tickets so we just bought them there and it was really quick and easy. The reason I'm giving 3 stars is because of the seats and cleanliness of the theater. I don't know if this goes for all the theaters inside this AMC, but the theater I went to (theater 10) had old velvet seats that were surrounded by popcorn spills almost every few seats. They were uncomfortable and I just didn't feel clean/comfy at all. We moved over 2 seats from our original selected seats because there was a big popcorn spill on the ground in front of them. The bathrooms, too, were very outdated and out of TP in a lot of stalls. I will say it is in a great location and has ample parking. I wouldn't come here again if all the theaters had those seats and messes, but who knows maybe that was the only bad theater! read more

AMC Naperville 16 - Cinema Near Me - Naperville, Illinois

The theatre itself in totality isnt bad. Its just the cleanliness level leaves a lot to be desired. I went in theatre 2 and at the top row, it smelled distinctly of urine. I know the staff does the best they can with what they are given, and I also understand that some patrons come from trifling households, but I wish the seats were much cleaner. read more

Long term customer. This place gets worse and worse. The whole place is dirty from the parking lot to the theaters to the bathrooms to the concessions area. Soda machines are often broken & ice empty on the one machine that works. I don't think I've had hot popcorn served to me in years. Staff is meh, seems like no training on customer service. If you want to speak to a manager, your best bet is to go around back where they spend most of their time smoking, drinking coffee & talking about cars. This is a really bad AMC location. Thought they were all slipping, but went to AMC New City in Chicago expecting a similar experience, but what a pleasant surprise! The one in the city was clean & friendly & concessions were good. Popcorn was hot! Showed me how AMC Naperville could and should operate. It's a shame. read more

I'm not sure how the AMC at NAPERVILLE only has 2 auditoriums with reclining seating... while the 3 other amcs that at 30+ min away have reclining seating in every auditorium... like my luck this is the closest one but have started going to the other ones for the more comfortable seating. read more

Place was awful. Food all over the theater. Seats were from the '90s. Spent $20 per ticket. What a waste!!!

Who would've thought I'd write a review for a movie theater. Had to venture from my Cinemark in Joliet and come to AMC Naperville. All I can say is NEVER again. Clueless people working, bunch of teens just standing around. Soda machine was out of everything. Empty butter. Bathrooms had overflowing garbage cans. Dirty in general. Would care to never return. read more

This theater was clearly not prepared for the day before Thanksgiving business. We went to a 4:15 show. They only had one person scanning and selling tickets. The soda machines were practically empty. The area where you get butter for popcorn was filthy - popcorn all over the floor and the counter. the women's restroom had paper towels overflowing on the floor. To say that this was one of the worst theater experiences I've had would be an understatement. Do better! read more

To be honest, I am an avid movie goer and I'm OK with going to the budgeted, old school, not fancy theaters.... but, when I pay the premium price for a movie, I expect to have the premium Amenities in that theater. This theater does not have that! When you walk into your theater it smells like old stale carpet that has that weird corn chip odor and the seats are incredibly uncomfortable. I just feel like it should be noted very clearly when you purchase tickets, especially in the app as I do , That you are buying tickets for a theater that is from the 80s. read more

Attended a movie this evening. Seats were very old, air conditioning is on its last leg and it wasn't a comfortable experience. Have become spoiled with the ample reclining seats of newer theaters. At todays ticket prices would go to a newer facility before coming here again. read more

Unfriendly staff. Unclean. Dated uncomfortable seats. Not worth it. Go to a different theater.

The CEO made millions during the pandemic and could have invested in this dump. The dirty outdated chairs are made of cloth and they don't recline. Do better Adam read more

1) Only two computers working to buy tickets, and that was the only way to buy tickets. Very inefficient and unfriendly. 2) Theater was way too cold. 3) We had to sit through 40 minutes of commercials and coming attractions till the movie was at last started. Start time posted 12:20, actual start time 12:50. 4) They turned on the lights five minutes before the movie ended, actual movie not just the closing credits. 5) Trash cans located outside of movie, at Kendall 11 they are inside the theater right at the exit. Plus Kendall has actual ushers that wait by the aisle and offer you a mint on the way out. Kendall 11 will be my go to theater from here on out. read more

They open at 11 am but doors are locked and employees pretending we were not there. Took our business to a different theater and will not go back. Other theater was nicer with lower prices. This place is a dump. read more

Naperville 16 is my favorite AMC location in the area. It's a bit smaller than the theaters in Oakbrook, but I enjoy that it's less crowded and easier to get to and park at. Never has a very long line for concessions. The entire theater itself is much cleaner than any other AMC I've been to and the staff is always friendly here. A few things to note are that this location does not have a bar, the arcade area tends to be closed fairly earlier (most times I come out of a movie around 8-9pm, the machines are all shut off), and not all of the theaters have recliner seats. The A-list membership is well worth it if you see at least 1-2 movies a month. Since I have the membership, I almost always see movies in the Dolby theater - which does have the nice recliner seats. The seats in the regular theaters and the IMAX are still clean, fairly new, and comfortable. I do hope they update them to recliners at some point though. read more

Had a wide selection of food, and we didn't pre plan anything but it only took two minutes for me and my family to be in our seats. On the way though, we came by the concession stand and balked at the prices. Regular popcorn, just regular, and SMALL, was about ten dollars. TEN. So I only got a small Dippin Dots that lasted only fifteen minutes through the movie. Our seats weren't clean either, and I had to brush off some popcorn on it. Everything else was fine though. Effects were good, it was comfortable. So 4/5. read more

Place is trash! Employees suck and are rude. Everything is broken. I've been here more times than I can count and the machines for CC the drinks NEVER work. Today was the last straw (punny). Got a drink and the cup fell apart because they have reduced the cost of their cups and increased the cost of them. I will NEVER EVER come back read more

Decent AMC location but could use a little shaping up. A couple of the ticket kiosks were out of order or not working properly which slowed the eTicket process a bit. After ordering food from the concession stand, we waited 15 minutes for it...that seems a bit excessive. They have Coke Freestyle machines which is always fun if you drink pop. Movie theaters are kind of sad. Sound and picture quality is great! But the seats need to be updated. They don't lean back even a little bit which can be a bit uncomfortable. The cup holders on the seats don't have bottoms so anything you set there falls straight through! What's the point. There is a huge parking lot with tons of food options nearby! Best thing (and surprise) about this movie theater: Chicken Waffle Sandwich. I ordered this thinking it sounded gimmicky and fun so why not?! But it seriously ended up being beyond delicious! No sauce even needed plus you can get it in a meal deal with curly fries and a warm chocolate chip cookie. Pretty sure it was a perfect movie theater meal! read more

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Showed up for a 6:05 showing at 5:57 to find they were still cleaning the auditorium. A worker came out of the auditorium, walked away and said nothing. It's 6:00 on the dot at that point and people start walking in. The auditorium is filthy, with popcorn all over and the floors were disgustingly sticky. 6:05 comes and goes, the lights are on, and nothing on the screen (no commercials, trailers, anything). Overall disappointing experience considering the exorbitant prices of tickets and concessions. read more

We saw Oppenheimer in theater 2. Which is right next to Dolby and the heavy sounds of Dolby were leaking into our movie house so loud that it totally ruined our Oppenheimer movie. I challange the managers there to sit in Oppenheimer show while the Dolby show is going on and tell me that they could hear the Oppenheimer score and nothing else. Plus their refund policy for online booking sucks away the service fee and the managers Bree(ignored us) and Kyle(super rude, angry, unreasonable) were no help in the matter. Do not go to this location of AMC. Zero Stars if that is possible. read more

The only complaint I had was the volume was too high. I was happy with the handicap seating.

I've seen all the reviews and I was hesitant to go to this AMC. However, I went anyway. I bought my ticket using the AMC APP along with a large popcorn and drink. Everything went smooth. I walked right in and they scanned the bar code. I received a text that my drink and popcorn would be available at 12:15pm and it was waiting for me at that exact time. I used the same bar code. They had it waiting under my name. The theater and seats were great. It wasn't dirty. Clean and comfortable. I do highly recommend giving this theater a try. In my opinion, you won't be disappointed. read more

AMC Naperville 16 - The movie I watched - Cinema Near Me - Naperville, Illinois

Definitely the priciest theater in the area, but it also feels like the most premium movie going experience. The Dolby screen and sound are extremely immersive and the highest quality around. The recliners were a bit awkward though. They only go back maybe 25-50% so your legs aren't quite elevated all the way which I found weird and slightly off-putting, but not a huge complaint at the end of the day. I wouldn't go to AMC for every movie release, but it's worth it if you want a premium experience. read more

AMC Naperville 16 - Cinema Near Me - Naperville, Illinois

Just way too cold. Needed more than my sweater and cover. Otherwise a nice clean friendly place for sure

We tried getting a manger but there were only 4 employees that I saw and no one to help. Rowdy kids in this movie ruined the experience. I tried to wait but it took so long I gave up. read more