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    Ambers Mutt Hut

    4.7 (10 reviews)
    Closed Closed

    Services - Ambers Mutt Hut

    Bath and groom only

    Full grooming

    Pet haircut

    Ambers Mutt Hut Photos

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    10 years ago

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    Amberlee C.

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    Ask the Community - Ambers Mutt Hut

    Review Highlights - Ambers Mutt Hut

    We have always been very pleased with Amber's dog grooming business.

    Mentioned in 2 reviews

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    Risen Star Kennel - Max

    Risen Star Kennel

    (71 reviews)

    Our dog died here July 5th, 2025. I can't give a rating on…read morehow they treated our dog because he didn't live through the weekend that we left him in their care, but I will write a review on how they handled the situation after. We got a call Saturday July 5th, 2025, around 9am that our dog had died an HOUR earlier. We rushed over to the facility and David Torres, who I assume is the owner or lead trainer, told us that our Frenchie had breathing complications and died. Not in the heat but in the air-conditioned area that they kept the dogs in. It made no sense to me because our dog would sleep with us every night in an AC controlled room. I asked to see the security footage because I wanted to rule out negligence on their part. David told me he would get the footage and asked if I could return later. I told him I wouldn't leave until I saw it with my own eyes. After a few hours David came back and said he needed to wait for their IT tech to return to retrieve any footage. My wife and I were furious and didn't know what to do since we were staying in town for the holiday weekend. David then offered to have our dog cremated locally but we refused. He also insisted and provided a WRITTEN PROMISE to provide us with ANY puppy we wanted. At the moment we didn't want to hear anything about another dog. We went to the store to buy a cooler and placed our Frenchie inside and started a 5-hour drive back home in silence. We were able to get him cremated locally by our home and David said he would take care of the bill. We paid out of pocket and sent David the receipt. David then promised he would mail out a check, but after almost 3 weeks nothing came. We had to reach out again, and a check finally arrived a few days later. After a few weeks of back and forth, David sent a message that EVERY camera that covered the area where our dog was staying had malfunctioned and had no footage of the incident AT ALL. It became extremely difficult to believe that no negligence had occurred after this... Back in December 2025 my wife and I were still feeling the emptiness in our home. We had gotten our Frenchie shortly after getting married. Since we have no children, our dog filled that void at times. I spoke to my wife about getting another dog and I remembered the written promise David made. I reached out to David and let him know what my wife and I wanted to get a puppy to be a family of three once again. He confirmed he received our request and we let him know we wanted an Australian Shepherd. Weeks went by and there were never any solid leads. He offered us an Australian Cattle Dog but I didn't want to accept that only because it was convenient. If we were going to get another dog, we wanted to be able to choose him, not have it forced on us. This is where things became very frustrating. For almost 5 weeks there was no response from David. Not only until I cc'd the support email did I get a response from David a few days later. He casually brought up that he had been in Texas for a month. I understand that for a business owner, something that happened months ago may not be a priority, but for my wife and I, it's something we get reminded of every day when we see our dog's toys in the laundry room. David then confirmed that they would most likely not be able to find us a dog and offered us $500 as an alternative. My wife and I were so tired of dragging this on that we agreed to the $500 so we could save up and get our own dog. David asked for my home address, which he would have had from the cremation check, and confirmed he would mail out a check via FedEx or UPS. Here we are 2 WEEKS LATER still with NO UPDATE from David or the support email. If you have a good relationship with this facility great. But if you're in town and looking for a place to entrust your pets consider another facility. The way David handled this situation was beyond unprofessional. I was hesitant to write this review because I wanted to give David the benefit of the doubt, but I guess it doesn't really matter to him. If anyone from the team responds to this review before the list of unanswered emailed it would just further my point of unprofessionalism.

    Your response on Google proves my point--no accountability, just deflection…read more Let's be clear: your reply doesn't address any of the actual issues I raised. You still haven't pointed to a single written policy stating that a dog with fleas will be banned. You talk in circles about vaccines and "standards," yet completely ignore the fact that you have no clear intake protocol for checking dogs for fleas before boarding. My dog had no visible fleas, no itching, and had been vet-treated with a 30-day preventative just a week prior. I have documentation. But instead of doing your due diligence or even communicating like professionals, you chose to blame the customer and permanently ban my dog, a dog who had been coming to your facility for five years. That's not customer service. That's unprofessional damage control. And speaking of your response--if you can't use basic grammar or properly articulate your own policies, that says a lot about how you operate. Words were misused, statements were contradictory, and large parts of your message made no sense in the context of the issue. If you can't communicate clearly, how are customers supposed to trust your judgment or processes? Running a business requires more than just capacity--it requires competence. Your vague mention of "additional reasons" with no details is just a way to dodge responsibility. You claim to be the "largest facility in the Tri-State," yet failed to properly screen or manage a situation involving one dog. Being big doesn't mean being better--especially when it comes at the expense of accountability and transparency. You also mention the BBB, but the fact remains: you're not accredited. Not having complaints isn't a sign of quality--it just means people are turning to platforms like this because you don't handle concerns professionally. Your refusal to accept responsibility, your condescending tone, and your complete lack of a flea policy all speak volumes. You mishandled this situation from beginning to end. Other pet owners deserve to know exactly how you operate.

    Ambers Mutt Hut - groomer - Updated May 2026

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