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    Ambers Coffee bar

    5.0 (4 reviews)
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    3 years ago

    Helpful 1
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    2 years ago

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    4 years ago

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    4 years ago

    this coffee bar is SO adorable. the baristas were so sweet. i got an iced caramel macchiato and it was the best i've ever had!!

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    CoCol Cafe - Brisket chilaquiles

    CoCol Cafe

    4.4(61 reviews)
    6.6 mi
    •$

    This was our first time here. My brother in law saw the advertisement on facebook about this place…read moreand we came to check it out and food and drinks are delicious. Service is great and nice cozy dining area. This place is really nice. Cafe de abuelita is out of this world.

    I rarely leave negative reviews because I genuinely believe in supporting small businesses. In…read morefact, I hesitated to post this one. Unfortunately, one person's approach can completely change what should have been a great experience. I traveled from Houston to El Paso and was excited to visit Cocol after hearing glowing reviews from friends and family. On Tuesday, I stopped in for a quick coffee and received a lukewarm reception from the manager, Angela. She wasn't able to seat two adults and two children, explaining there was a 25-minute wait. That was completely understandable, so I happily ordered everything to go. I mentioned that we planned to return the following morning for breakfast before making the drive back to Houston. To avoid any issues, I asked if we should make a reservation. She confirmed the restaurant opened at 9:00 a.m., and I requested a reservation for that time. After asking me to wait for a moment, she returned and said that because we would have four adults and two children, they don't usually seat parties because they are a small restaurant, so we would have to wait until 9:30 instead. I explained that we had a long drive back to Houston (that's 10 hours with no stops) immediately afterward and asked if there was any flexibility. She declined. I then suggested that we simply stop by at 9:00 and, if the restaurant happened to be busy, we would completely understand waiting. If it wasn't busy, perhaps we could be seated a little earlier. Her response was that they would tell us the exact same thing in the morning. There was no willingness to discuss any options or find a compromise. When I told my local family about the interaction, they were surprised and assumed there had to be a misunderstanding. The next morning, my uncle asked for a table for six. The hostess initially began helping him, but once Angela saw me, she insisted we could not be seated until 9:30. At that moment, there was only one table occupied in the entire restaurant. He also explained that he had come in on Sunday, their busiest day, right at opening with no reservation and was seated immediately with a party of five, so he genuinely could not understand why we were being treated so differently on a weekday when the restaurant was clearly almost empty. My uncle asked to speak with the manager, only to learn Angela was the manager. He then asked if he could speak with the owner, but she declined and simply repeated her position. I honestly don't know what I did to offend her. Throughout the entire interaction, I remained polite and respectful. It wasn't the policy itself that was disappointing--it was the complete unwillingness to work with a customer or even discuss reasonable alternatives. Good customer service is often about finding solutions, not simply proving you're right. We even offered to sit at a table and wait until 9:30 before ordering if that helped their process. That suggestion was immediately rejected as well. Instead, we were told to wait outside, despite having two young children with us. Before writing this review, I wanted to give the owner, Liz, an opportunity to address the situation. I called later that day and asked to speak with her. Ironically, Angela answered the phone, took my information, and said Liz would return my call. I'm still waiting. I do want to recognize our server, Alex, because she was outstanding. She was warm, attentive, and genuinely worked hard to ensure we had a pleasant experience despite the circumstances. She deserves recognition for her professionalism and kindness. The reason I'm giving two stars instead of one is because of Alex. She earned every bit of praise she deserves. Unfortunately, the actions of one person--especially the manager who represents the restaurant--were enough to turn what should have been a memorable stop into a disappointing experience. I truly hope this feedback is taken constructively, because Cocol clearly has great food and employees like Alex who deserve leadership that reflects the same level of hospitality.

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    El Gallo Cafe

    El Gallo Cafe

    5.0(2 reviews)
    33.8 mi

    I was on a day-long biketour from El PasoTX-USA, and was absolutely ecstatic when entering…read morefantastic Ft. Hancock on Texas 20 to find this fire truck red brick building had been recycled/ renovated into a lovely coffee shop, EL GALLO CAFE! My timing was good; Thursday, 07OCT2021, completely within the operating hours (07:00-13:00), Monday- Thursday. I was in need of caffeine + nutrition, and owner/operator DANIELLE easily took my drive-thru request of iced coffee & sausage/cheese croissant. I really liked the easy access; just East of the Post Office/Spur148, the drive through was clean & easy, and the Westside shade was perfect for keeping my eBikeKit-assisted CruzBike from overheating! Eventually, as the customer base builds, benches/pergola/tables will enhance the site even more, as well as increasing the operating hours/days. This is such a perfect addition to "Ft. Hancock South" ("Ft. Hancock North" is spur148 & I-10) and I highly recommend it for anybody, coffee/cafe-aholic or not! It certainly has my coveted "¡Wheel of Approval!"

    Stop here with my family after a long drive; it had incredible food, and get the staff! It was a…read morecute little place

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    El Gallo Cafe - Being a new coffee shop/cafe, it's hours are still restricted until there is a larger customer base to support longer opening times.

    Being a new coffee shop/cafe, it's hours are still restricted until there is a larger customer base to support longer opening times.

    El Gallo Cafe - Fortunately, I was able to keep my eBikeKit-assisted CruzBike in the still-shady Westside.

    Fortunately, I was able to keep my eBikeKit-assisted CruzBike in the still-shady Westside.

    El Gallo Cafe - Nothing interior, strictly drive thru, with excellent orders taken by proprietor Danielle!

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    Nothing interior, strictly drive thru, with excellent orders taken by proprietor Danielle!

    Ambers Coffee bar - cafes - Updated October 2026

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