"Like a good neighbor, State Farm is there!" Nope... worst neighbor ever. Very rude and a terrible…read morepain to deal with. My grandmother passed away and we needed to change the policies on the auto and homeowner's insurance. When I went in to ask her about it, because I am the one paying for it, she yelled at me her list of all sorts of things I needed to do. None of which was even what I came in to talk about. So, I asked how to do it and she yelled again saying she couldn't tell me anything because, even though I'm listed as a driver, the policies aren't in my name (they're in my deceased grandma's name). I could almost understand that part but why yell out the things I need to do about the policies if she isn't allowed to talk to me about them? Why yell at all? She even yelled "How can a dead person be listed as a driver!" to which I replied, "You're the one who still has her listed even though my mother showed you the death certificate already". I left bawling in tears because of her rudeness and the way she was so inconsiderate in making a difficult time way worse.

Customer service is amazing! So helpful and knowledgeable. Even have some late night and Saturday…read moreappointments for those who can't make it in during regular business hours!

Do not use her!!! Horrible business practices! I bought my home back in Oct 2016, policy was due…read moreto be renewed and filed with my mortgage company in Oct 2017, and nothing was submitted. After a weeks of messages and no phone calls returned, I started a policy with a new insurance company. 3 months later she submitted a policy with my mortgage company with no notice to me, canceling the policy that was in place. Now, nine months later, hurricane Florence hits my home and I still cannot get in contact with Mrs Garcia. Her phone number goes straight to Allstate and Allstate claimed that I do not have a policy with them. The last thing you want to do is to be transferred after transfer, when dealing with the aftermath of Hurricane Florence. So frustrated and mad. Not once has she checked up on her policy holders from this mess...not even a mass generated email.

I would give zero stars if I could. This company is absolutely horrible, and makes no sense at all…read more Filed a claim when SOMEONE ELSE hit MY CAR WHILE IT WAS PARKED and Michelle assured me personally over the phone that she would get in touch with the other parties insurance to reimburse me my deductible. Waited a week and called the other insurance company myself to check the status and sure enough, nothing had even been started. That is so unprofessional. Now they want to raise my rate and tell me I'm not eligible for full coverage any longer due to an accident that wasn't my fault, and I wasn't even in the car for. Ridiculous and I will be changing companies. Too bad, My fiancé and I had been loyal customers for years.

Received a "Shelter in Place" Payback check....can't get any better than that!read more

From the owner: You're In Good Hands…read more Our purpose isn't just about simple or affordable insurance policies.  It's about people - you - above all else.  To better connect with customers, communities and each other, we put people above policies and always look for ways to improve and adapt to meet your needs. You decide when and how you want to do business with us, and we'll be there - today and in the future.  We're always learning more about our customers, building better and more personalized products for what matters most in life, for every life.With our core values guiding us, we're making positive changes.  When we say "You're in good hands with Allstate" we mean it, and we always have.

Tom's staff claims they don't know about something because they are not the ones you talked to -…read moredirectly contradicted how we asked them to open a claim since another one of their insureds hit my son and apparently don't document anything even though you can repeat who you talked to and when. cannot not recommend them enough.

Met with Tom today to discuss State Farm options for me. Tom is definitely an expert in all…read moreaspects of insurance and financial services. If you are shopping for insurance or financial services, search no more. Go see Tom or his team and they will customize a plan specific to your needs. Extremely professional and personable team!

I chose this company for Wind and Hail insurance. The initial rate was reasonable, but once in,…read morethey raised the policy rate significantly 2 times without notifying me. The notification came from the mortgage company around 6 months later. I don't know if they did this purposely, or just a lack of etiquette, but I would not do business with them again. Jimmy Hobson

SFI Group was very professional in handling any issues that I had after the Hurricane and they were…read morevery prompt with their service ! The owner of this company is the best ! Thanks Michelle

Hurricane Florence reeked havoc on this area of North Carolina several weeks ago. Despite the…read moredamage caused to Wilmington, and the entire coastal cities of North and South Carolina, Rob Cutting - State Farm Insurance was in the office and ready to handle customers claims a week after the storm hit land. We called on the Friday after the hurricane in hopes of starting a claim. Kyla handled our call and started the claim. She explained the whole process to us since we are unfamiliar with NC weather and hurricanes. We had purchased the NC named storm insurance when we originally set up our policy with State Farm. Since we had the coverage she explained that we file the claim with them, it then gets kicked to the state/FEMA, then back to State Farm. All our dealings would be with State Farm. After taking the information on our damage (to the roof and siding) she assured us she had all the information needed. She said to expect an email with the process and that it would include some names of companies that put tarps on damaged roofs. When the email arrived we didn't see companies listed for the tarps we needed so we called back. The company that originally said they were available had clarified that they only handle roofs crushed by trees and since that wasn't our situation the name wasn't included. Rob Cutting went above and beyond to provide us with several options before the day was over. We contacted the first name provided and got put on a list to be tarped. That's a whole separate five star review. On Saturday, yes the very next day, the State Farm Claims rep called and interviewed us on the damage. She took contact information for us and our daughter who is local and will be present for the adjuster when they physically come out to the property. After interviewing us she read back her report for our approval. Such professional service! By the third day, Sunday, our daughter had been contacted and an appointment was set for the following Saturday. While hearing nightmare stories from other people in the area and the hoops they are having to jump thru to find their insurance company is trying to weasel out of any coverage we feel fortunate to have our insurance in such capable hands. Thank you Rob Cutting - State Farm Insurance for the fantastic service during such a catastrophic time.

I've been very disappointed with the handling of my State Farm claim through Rob Cutter's agency…read more The inspector did not enter the crawlspace, even though it was central to the moisture and mold issues I reported. My claim was denied, and after I raised concerns about the incomplete inspection, the same inspector was involved again. In my experience, communication was poor, and I do not believe the investigation was thorough. This has left me questioning the experience and qualifications of the people assigned to evaluate my claim. I strongly suggest anyone considering State Farm carefully review the policy's coverage, exclusions, and claim procedures before purchasing. When you need to file a claim, you expect a thorough inspection, clear communication, and a fair evaluation. I do not feel I received that.

Karen was very helpful in assisting with my insurance needs. I am very pleased with the excellent…read moreservice.

From the owner: Life insurance, health insurance, Auto Insurance, Home Owners Insurance read more