My grandma lived here in the memory care unit for several months after being discharged from the…read morehospital. While of course there are some wonderful, hard-working people here that I appreciate so much, for the most part, my grandma was neglected and did not receive the care or treatment she deserves, especially considering the fact that we paid over $6000 per month for her to live there. I understand being short-staffed and overworked, I am a social worker... However, the way I saw some of the workers treat my grandma was unacceptable. Additionally, they did not provide many of the services that we were paying for them to provide. My grandma was lucky if she got her clothes changed once a week, they rarely did activities with the residents, and they told her "they could not help her" when she asked them to help her dial the phone to make a phone call or turn the TV on, etc. They would say things like "you better eat your meal now because you will not get anything later," and overall were just mean.

this is what you get at the willows of arbor lakes. do not move your loved ones there! they keep…read moreneglectful staff and don't reprimand them!

An Apartment Review of SilverCreek on Main in Maple Grove MN ::…read more The furnaces in the 1 bedroom units are electric whereas the other units have a gas furnace. You are responsible for the electricity used for the furnace. I had Excel Energy come out to my unit and make the necessary corrections to my bill as electric furnaces (during the winter months) is discounted. This was never disclosed to us prior to the lease signing - we were told that All the utilities were included in the monthly rent - NOT True. The Property Manager (Amy) had refused the Excel employee access to the property - so I had him remove his badge and had him enter as my guest. When she found this out - she called Excel "Demanding" my account information - Excel refused as this would be a violation of The "Privacy Act" and a Crime - she was verbally aggressive and thank goodness that Excel recorded their conversation with her. Unbelievable !!! In January I did not receive a "Certificate Of Rent Paid". SCOM was claiming tax exemption) I investigated this with the city and county only to discover that no deed had ever been filed. It was still in the city of MG's name. This was addressed by 3 MN government offices including the Attorney General's Office as SCOM "Refused" to correct the "Intentional Inaccuracy" of my CRP. MG requires ALL rental communities to do background checks - SCOM was aware of this requirement and yet did not do so. This is a community that consists of "Senior Bullies" I personally experienced/endured senior bullying myself. The Intentional - Alienating, Ostracism and Isolating of individuals. Gossiping & Rumors. Bigotry. Discriminatory behaviors and actions toward individuals is displayed by staff (not all) and residents as well. I personally was "Intentionally" skipped over for a garage stahl by the leasing agent numerous times. I Most definitely would "NOT - NOT" advise my Worst of acquaintances to reside here‼ Corporate & Staff (FACTUAL) DID use "Intimidation Tactics" toward Seniors to silence those of us who voiced our concerns with threats of "eviction or termination of our lease agreement/s". SCOM termed it :: "Interferring With The Management Of The Property". I have saved All documentation as support of my statements made here. SCOM Management did NOT like the Fact that I possessed much knowledge about MN Tenant's Rights (Home Line Attorneys) - that because they were 2 months behind in work orders (Fact) - that I/We could go down to the Hennepin County Courthouse - file a complaint and then the County would hold our Rent Checks in an escrow account until the work orders had been completed. In addition :: dog feces have been left in the halls & sidewalks for walkers, wheelchairs, and scooters to role through - A Maple Grove "Health Code Violation"‼To address Christine's comment on YELP about a "Mutually Agreed Upon Resolution" :: NO Such Agreement Exists - I Never signed a Non-Disclosure Agreement‼ Corruption‼

Awesome team work at SilverCreek on Main. Everyone is very supportive and willing to lend a hand…read morewhen needed. Management digs right in, assisting with even the smallest tasks. Throw in the the positive working environment, and it is not wonder the residents love living there.

We lucked out in choosing Home Instead to take care of our 90 year old mother. (she was 87 at the…read moretime). Their services are phenomenal, starting with the first call. Mom was in rehab and about to be released. She refused to let anyone in the family take care of her because she didn't want to be a "burden". Home Instead came to the rehab facility within hours of my call and it was smooth sailing after that. Their patient coordinator, office staff, care givers, and especially the owner, John Stuck have been so attentive we'd think we are their only client. John has been to see mom several times and each time it just brightens her day (he is quite personable). We have never had a problem with their services and whenever I call with a change, etc, their response time is lightening fast and handled as though we are family to them. They also have a pay scale to match the clients needs. We are currently on the companion care plan and when mom starts to decline, we can move up a notch to the personal care plan, etc. And mom likes the variety of care givers each day. She has the same 3-4 that rotate (24/7) and she never gets bored. Since mom never wants to leave her home, now she won't have to - because of Home Instead, she can stay home as long as she wants. She is living on her terms which has kept all of us sane. When the time comes that you ever need this type of care, save yourself a lot of time and call Home Instead first - you won't be disappointed.

Elder Voice Advocates just reported that a caregiver here took nearly $3000 from one of their…read moreclients. This happened to my parent under their care, too. Avoid this place!!!

can't wait to take my son out of this place. They welcome you with open arms and then once they get…read moreyou in there, they change all the rules everything that we signed up for they took away from him half the staff shows up late half the staff doesn't show up they took away my son's private help and I would give that a thumbs down and removing him ASAP. also, my granddaughter got bit by a bat inside the home yes Evergreen a bat

Reviews Evergreen Homes…read more Google review summary 5 4 3 2 1 4.0 (4) Reviews Sort by Most relevant Newest Highest Lowest SKP 2 reviews No way! Never! Don't do it. Never put your loved one here ! My story could make a Netflix movie. Unless they get new ownership and a new President, don't do it. They lie and tear families apart. The most horrific experience I have ... More Patty Bradley 4 reviews 2 weeks ago New well, isn't it beautiful on the outside, but on the inside it's another story. My son went to this home and they promised him the moon, and then just a few weeks into it ,They pretty much took away everything they promised. I wouldn't ... More Luke Jenkins Local Guide·64 reviews·11 photos 7 months ago Beautiful Homes! MATT BROWER 10 reviews 11 months ago Sarah Hallmark-Brower 6 reviews·12 photos 11 months ago This is hands down, one of the best care homes in the Twin Cities. Eunie, the owner, is one of the most respected nurses in the Twin Cities and she goes above and beyond for her clients like no other. Also, she owns the homes with a Dr who can round right in the home. There is almost nothing that Eunie cannot do. 3 Reviews Evergreen Homes Google review summary 5 4 3 2 1 4.0 (4) Reviews Sort by Most relevant Newest Highest Lowest SKP 2 reviews No way! Never! Don't do it. Never put your loved one here ! My story could make a Netflix movie. Unless they get new ownership and a new President, don't do it. They lie and tear families apart. The most horrific experience I have ... More Patty Bradley 4 reviews 2 weeks ago New well, isn't it beautiful on the outside, but on the inside it's another story. My son went to this home and they promised him the moon, and then just a few weeks into it ,They pretty much took away everything they promised. I wouldn't ... More Sarah Hallmark-Brower 6 reviews·12 photos 11 months ago This is hands down, one of the best care homes in the Twin Cities. Eunie, the owner, is one of the most respected nurses in the Twin Cities and she goes above and beyond for her clients like no other. Also, she owns the homes with a Dr who can round right in the home. There is almost nothing that Eunie cannot do. 3 Luke Jenkins Local Guide·64 reviews·11 photos 7 months ago Beautiful Homes! SKP 2 reviews 2 minutes ago New No way! Never! Don't do it. Never put your loved one here ! My story could make a Netflix movie. Unless they get new ownership and a new President, don't do it. They lie and tear families apart. The most horrific experience I have ever had! They should be shut down for the horrible, terrible things they did and the lies they made up. Thank God everyone realized and saw what they were doing and my mom is safe and out of there and I see her every single day. They purposely kept me from my mom. They are cruel, heartless, and I wonder how they sleep at night. There are a few nice staff, but most are 2-faced and lie. My mom is no longer being held hostage in their homes. I could give you graphic details and pictures but it's not worth it. They are not worth my time. Thank God everyone saw through the lies and got my mom out safely. Their doctor is worthless and doesn't have a clue how to do his job. Seriously, keep your loved one far away from this company. In the house my mom was in one resident died, then another one died shortly after, then my mom rushed to the ER. I started to fear something fishy was going on. The RN has zero personality and gives you zero confidence in her abilities. I could go on and on but I have said enough. Beware: If you report them to MDH or MAARC, the President will keep you from your family member. I am thankful for Ulissa, Ace, Ann, and Brooklyn. I certainly hope the 4 of you move on to a more reputable company and realize the terrible company you work for. It's a cult-like facility and actually scary. It's an absolute shit show. So glad my mom escaped their cult-like prison safely. They actually told me that Red Robin would be her home permanently. Then they pulled a stunt saying it would be shut down and moved her to the more expensive house to steal her money. The other house never shut down and the other 2 residents my mom lived with still live there. They wanted my mom's money. Thank you to the Guardian and the Ombudsman. You saw their true colors. My mom is free and safe and I get to love on her non-stop. The staff at her new facility are amazing and so understanding and loving. Night and Day Difference! Stay away please!

My mother and father have lived here for many years. The care has significantly declined as they…read morehave required more assistance over the years. If you just need a roof over your loved one's head, this place will do. But if your loved one requires any level of care, look elsewhere. The management and nurses don't train the staff on how to safely transition residents from a wheelchair to their recliner or bed. I have witnessed countless instances where my father's safety and comfort were compromised during a transfer. The aids do the bare minimum. They will bring my father food and occasionally change his brief but as I've witnessed, their interactions with him are brief and unfriendly. Yelling "move your foot" to a man with no no sensation in his limbs and limited motor control over his legs is ridiculous and hurtful. They employed one aid who was caring, compassionate, and engaged with my father. But she left the facility and now he is left with the aids who are just going through the bare motions to keep their jobs. I am attaching a picture of my father's toothbrush. It is absolutely disgusting and dirty. I found it this weekend and couldn't believe my eyes. I brought it to the aids' attention and they blew me off saying, brushing teeth isn't part of their job and that it was the Night Shift who do that. Deflecting blame and providing insufficient care is the name of the game there. Do NOT place your family there.

From the owner: At Arbor Lakes Senior Living, we want you to feel right at home -- because that's exactly where you…read moreare. Our comfortable and attractive apartment communities feature a wide range of worry-free, convenient living arrangements, which are designed to fit the personal style and evolving needs of our seniors. From total independent living, to assisted-living and memory care, we provide all of our residents with the opportunity to live happy, healthy lives in a safe, secure environment, while remaining as active and independent as possible.

Around 2:15 pm on 4/11/2023 I witnessed an elderly lady fall head first onto the sidewalk. I pulled…read moreup to her and asked her if she was ok. She stated she was fine and attempted to stand up. I told her to hold on and that I would run into what I assumed was where she was living which was St Therese in Brooklyn Park. I told the two ladies at the front that one of their residents had falling and had a gash on her head. There was no sense of urgency and the fat one just sat there and the other one came to the door and just stood in the doorway. I went and got the lady that had fallen who by now was walking up the sidewalk. I don't even work there and I was more compassionate than the two ladies at the front desk who did absolutely nothing. I'm hoping this residents family is reading this. Get your family member out of there because they don't care. OAN: I did use to work at this place and it was horrible! I quit due to some things I witnessed and was not comfortable with.

From the owner: Saint Therese at Oxbow Lake offers a welcoming and comfortable atmosphere, inspired by the area's…read moreagricultural heritage. Since 2006, our senior living community has provided residents with warm, inviting spaces for independent living, assisted living, and memory care. Enjoy a fulfilling life at Saint Therese, with a variety of amenities, activities, and spiritual and social opportunities to support your needs. Our campus includes independent and assisted living apartments, as well as private transitional care and long-term care suites. Find your home at Saint Therese at Oxbow Lake and contact us today to schedule a tour.

I'm sorry to report that I went with a lot of hopes for service to this company. The staff is nice,…read morebut extremely unreliable. I have had cancellations with less than a 3 hour window on the same day, and multiple times. The homes are staff is not held accountable for their cancellations by the company and the client is left in the lurch. They mean well, but the service is subpar and unreliable. I wouldn't recommend this and hope more options for home care and service for seniors develop in the market

Touching Hearts at Home has been providing care for my Mom for about a year and a half and they are…read morewonderful. When the women who provide care for my Mom come into our home they are like family. My Mom always looks forward to the days when they will be here. I have complete confidence in the care they provide and wholeheartedly recommend them to anyone looking for care for a loved one.