I have received my refund from their accounting office so I'm updating my review…read more It is a nice facility, staff is friendly and competent. Food could be better but it's healthy. I would go there again if I needed such a facility.

I do not understand how it's possible for (Pacifica/Cottages) to have this high rating. Absolutely…read moreworst experience ever for my Mother n Law. She needed Memory care. Family paid for top care level 4. She was left alone to fend for herself. Meals given, if not eaten no attempt to help her. Food horrible. Even staff said it was horrible. In a 10 day period they gave 1 shower. Family did 3 when they came to visit. We were starting to see red flags on lack of care. So I pulled bathroom emergency cord to see how long it took staff to respond. 45 minutes passed before someone showed up. Unacceptable!!! She ultimately fell in very early am hours not discovered for several hours. She was rushed to ER via ambulance. Luckily ok. We brought her back to our home after the incident. She had lost 10 pounds in 10 days. We were never able to bring her health back up from the experience she passed a being home with us less than a month later. Long story short this is not a place I would ever recommend. If care about your loved one do more research. I feel like we were duped by the Office staff. They have a few good care givers but they are so underpaid, understaffed and overworked they can do very little. 1 person for 14 patients on a couple of the occasions I was there. She went in relatively healthy beginning of February 2025 and passed in March. Absolutely Disgusting how our Elderly are treated!!!

We worked with Sylvia who spent the day with my brother and me looking at community options for our…read morefather. She was excellent! She asked pointed questions about his needs and then listened to our concerns and expectations. She helped us find the right fit for him and we couldn't be more grateful.

Leann is superlative! She assisted an elderly friend with finding the optimum senior community…read morewhere he can thrive and feel comfortable for his remaining years. To say she is competent, a font of knowledge, and caring is an understatement. She is quite responsive; excels at coordination; and will work diligently to quickly address any concerns, questions, or issues. It's hard to imagine anyone more suited for this role than Leann. Her focus on the client's needs and desires is without parallel; and her friendly, compassionate nature greatly mitigates what might otherwise be a stressful process.

I decided it was time to change where I was living. The online search for Senior Living brought up…read moreone place after another, asking for some personal information. I didn't want to do provide any information on the Internet. Site after site came up and I decided to take a chance. It was pretty late at night and I didn't expect a response, but it took only seconds. The following day I received a call from Kendall and we pretty thoroughly discussed my situation and what I was looking for. We had a couple of conversations and then visited some facilities. Finally, we found one that checked all the boxes. Kendall is genuinely interested in his clients and wants what is best for them. He is dedicated, has a great work ethic and is focused. All contribute to his success. I am so glad that I decided to provide my information to this particular site. Kendall is very knowledgeable and if he doesn't know the answer, he will soon. Because of Kendall i have a new home and I'm very happy. I urge you, if you aren looking for Senior Living or Assisted Living, for yourself or a loved one, can't go wrong with Kendall if I could give this review more than five stars, I would.

Kendall came through for our family in a time of need. He was immediately responsive and…read moreunderstanding, and provided fantastic recommendations that were absolutely what was needed. Highly recommend Kendall and Assisted Living Locators when your family needs care!

Cindy assisted us with moving my mother from a nursing home in Indio to a hospice setting in Simi…read moreValley. She made the entire process seamless! She toured several facilities with us and provided invaluable insight. She arranged medical transportation and worked with the Indio facility to make sure the paperwork was completed in a timely manner. We started the process on Sunday, toured facilities on Monday (a holiday) and move is scheduled for Thursday. She made a difficult process bearable! I cannot say enough positive things about Cindy's professionalism and caring. I will remain forever indebted!

Our family was lucky to connect with Livwell and Cindy recently when we were looking for an…read moreAssisted Living place for Mom and Dad. It can be an overwhelming and emotional process! Her knowledge and experience was a big help. She also has an extended list of related industry contacts that she was able to connect us with. I would not hesitate to use Livwell and Cindy.

Multiple messages were left for Samara at Windsor. No return call. When I called, again, and again,…read moreand again, and finally got her on the phone, turns out she couldn't be bothered to listen to her messages. The front desk is useless, too. So, why would I want my father or mother in this facility? Nope. No way, no how! Lucky me - and you, they have NO beds available. BUT, they're happy to talk to you about pricing. Yeah, that seems logical.

The new chef Kat prepared a fabulous Christmas meal and was very attentive to all our needs as it…read moreshould be the food was above and beyond what was expected she is trying to revamp the menu the best way with an unfortunate budget restriction that meets the residents needs . Not her fault the corporate owners are not keeping up with the one thing residents need and look forward too which is a good meal with choices and sufficient supplies to last each month which one expects when they are keeping up on the full rent every month. It's also a social point for residents to be able to have a good meal with their friends there I'm not understanding the answer from the establishment I don't think the state steps in with general truthful comments. Maybe if you answer then wrong ? It's almost 90 days of lockdown and I'm getting complaints of the poor food quality it's sodium and sugar packaged and canned foods on paper plates at their doors . Not fit for diabetics. There is not any opportunity for exercise at all. My friends are getting attrify sitting in there wheel chairs and they can walk. Personal caregivers are not allowed inside I'm helping a blind friend that just had a heart attack and he needs me to help him with all the paperwork and appointments as well as his visual aide . I'm Covid free and very careful. He does not have an iPhone but an iPad but needs more instruction. He's to have a special diet and yesterday morning he got powdered eggs , a dried sausage patti and a small sweet roll a dab of fruit jelly. He's a diabetic and lost part of his foot already! The administrator is out on maternity leave and they have a guy without any credentials or experience is healthcare in charge and they tell me he has no care or compassion for their situations ! In a pandemic no nurse on duty to visit residents to see how they are doing daily or even weekly my friend was lethargic for over a week in his room and no one suspected anything and he got a fever and off the the ICU and had a heart attack when he got there . Now he's alone in his room and no one to help him which is what I'm suppose to do I went at least once a week prior to lockdown for almost a year to help him. Then another friend has lost her short term memory without any stimulation her son is not allowed to visit for her needs. There have been no Covid19 cases there and no deaths from it. That's great but they will expire from lack of attention and proper diet if one person gets it there they will all go down as their health is compromised by lack of direction , diet and exercise. One friend is now immobile as they would not let a known physical therapist that has worked there before in to help him and he's blind now too. They do allow a caregiver in for him twice a week. But I cannot help Andy. And one other friend that was very active is now attrifiing now and the food is undesirable plus the monthly fee is still full amount and the food is sub par. They need a qualified administrator replacement on staff and not a clerk without any compassion or knowledge of health for s

I had my mom here in memory care. Beautiful room, great food, some nice caregivers but if your…read moreloved one needs any additional assistance you pay dearly for it! They constantly call you and want you to pay for additional private caregivers @ upwards of $30 per hour because they don't have the staff. Also my mom fell several times while in there. They call the paramedics each time but they don't tell you if your loved one doesn't need to be transported to the hospital the insurance won't pay. It's approximately a $600 charge for one call. So it seemed reasonable initially but it cost me a lot more with all the additional services. My mom is doing very well in another home. It's been several months and no falls, no more calls for 24 hour caregiving! I've had peace of mind since I moved her!

Atria Rancho Mirage is a solid choice for assisted living, memory care and independent living,…read moreexpecially considering the pricing, which is very competitive for the area. The staff is attentive and works hard to support the residents, and being part of the Atria brand adds a level of consistency and professionalism. It's a well-run community that offers good value too.

An Amazing Experience!…read more I can't express enough how thankful I am for Lori and the entire staff at Segovia. I recently needed to transition my 91 year old mother from her own home to assisted living. I researched many locations and visited a couple of them and none of them hold a candle to the quality and care of the Segovia staff. Lori from Marketing made the process incredibly easy and treated my mom with such care and compassion. They helped me get really nice rental furniture quickly from a trusted vendor and made the move in process seamless. The building facilities are top notch and beautifully decorated. I have now had multiple meals with my mom at Segovia and the food quality is amazing and the service is excellent. The staff has made us feel very welcome in such a short time. In my mom's first week, she has already started making friends and participating in the multiple activities in the development and offsite. If you are looking for the best in assisted living in the Coachella Valley, Segovia is the place!

We were looking for a new home for mom. The process can be quite daunting. When researching to…read morefind the right place, we experienced everything from a hard sales pitch to "i do not care" attitude. Segovia WON hands down. From the first interaction with Lori Torres until this day, she was a great help for us and our decision. Lori took time to answer every question we had. It never felt like a sales pitch which we experienced with other places. Her attitude was always pleasant, friendly, yet professional. Kudos to Lori- a five star experience. So very happy we found SEGOVIA and mom can now call it her home.

I'm a male caregiver who applied for a position about a month ago and never received a response. I…read morefollowed up by calling Bella and spoke with the front desk staff (I don't recall her name). She told me she would notify the Health & Wellness nurse and manager about my application. During that same conversation, she also suggested that I might want to apply for a different position because she had "never seen a male caregiver in assisted living." That comment was discouraging. Caregiving should be based on skills, experience, and compassion -- not gender. Male caregivers are fully capable of providing respectful, quality care. Being indirectly discouraged from a role simply because I'm male felt unfair and unprofessional. I was genuinely interested in working here, but this experience left me disappointed.

Beautiful facility that has everything going for it. However, the admission and assessment process…read moreleft a very bad taste in our mouth. The assessment had NO physical aspect to it but then we were told my father "required too much care". For the record, he walks with a walker, mentally sharp, takes care of all his own personal hygiene needs. I just don't feel like they were honest about what the reason was. My father worked until he was 83 as a stock broker...golfed until he was 90. He's 93 now. Not run very professional and I have been in the medical field for 50 years. I know about assisted living facilities (my mother was in an Oakmont for 12 years). I know about Skilled nursing and the difference between them. Anyway.... much improvement needed from the LVN that does assessments. NM, Medical Practice Consultant

The Skilled Nursing Staff were terrific, always greeted you with a smile…read more. Josh the Physical Therapist there at the property.. he was very patient and knew what my grandparents needed before they even got in the workout room. Thank you to all for helping 3 members of my family. my Grandpa Walt Nash, Grandma Doris Nash and my Mother Carol when they needed you all the most.

I was recently referred by my doctor for physical therapy for neck pain. I was frustrated and…read moreunimpressed with the usual run-of-the-mill therapists where they run you through like cattle and send you home with a video, so I sought other options. I found Palm Springs Healthcare and Rehabilitation. Joshua Callahan, lead therapist, got me right. In no waiting. He set me up with Rick Rayburn. His therapy was strong, effective and I am feeling so much better. Wish I hadn't waited. Joshua also makes sure outpatients have front-row, reserved parking. Would I go back? In a beat. They are kind, compassionate and caring! Jonas is also a star there. He seems to be reserved for inpatient care. Lucky patients. He is superb. They call you by name and give you a full 45-minute workout and sometimes more.