I was pleasantly surprised by how easy it was to deal with Alto Music online. The personalized service felt like a neighborhood store where you knew the employees. I ordered a YSS-875EXHGS soprano sax from them because their pricing was very competitive. I used the chat function to ask a question, and received an email from one of their staff, Victoria. Victoria personally helped me through the process, and walked the sax down to shipping herself to make sure I would receive it quickly. I did not feel like I was dealing with a large multi outlet store online a continent away (I am in Hawaii, Alto Music is in New York), I was dealing with a specific person that wanted to make sure I had a good purchase experience. The sax that I received had some manufacturing issues. Victoria quickly made good with the return and worked through ordering a replacement sax, and made sure I got it as soon as possible. Victoria was personable and extremely responsive to my emails. Based on my purchase experience, I highly recommend Alto Music. It is a first class operation. read more

Only purchase if you have no plan on returning! This is for an unopened package. Terrible business practices and policies. Have yet to experience something like this at any other online music store. read more

Alto Music - Musical Instruments & Teachers Near Me - Middletown, New York

I had already purchased two basses from them before and was interested in a Rickenbacker. They called me to let me know they had just gotten a Rickenbacker in stock and to come down and try it out. They put me in a private room with a great amp and Matt the salesman was very helpful, answered all my questions and they were even flexible on the price. I couldn't be happier and I'll definitely buy my next bass from them. read more

Alto Music - Rickenbacker 4003 stereo bass in Fire Glo - Musical Instruments & Teachers Near Me - Middletown, New York

I found an API 500 series module on ebay being sold by Alto. When I called and asked to buy it minus the ebay seller fee he said no. Wen I asked why, he gave me a bunch of BS reasons. His first reason is 1. The "used" condition is wrong, its new, which is total BS. He first said it's a "business tactic" they employ then backpedalled and said it was a mistake. Liar. 2. They get a lower seller fee than regular people. This is 100% false. eBay doesn't give any commercial or large business discount on final selling fee. He lied to try and make a bigger sale so I walked. 3. He said the price was entered on the site wrong and it should already be $300 higher. He literally made that up to try to convince me to pay more. I don't mind an honest conversation to make a deal but to lie and try to falsify the facts to swindle the customer is the reason I'll never shop here ever again. I own a 2500 square foot commercial studio in NYC and will take all our business elsewhere and tell all my colleagues to do the same if they want to treat customers like this. read more

This was a first time purchase for me with Alto Music. They had a good fall discount going so I decided to try them out. After a couple days though my grandfather had passed away and I was worried about not being there to receive the package so I called to cancel. They stated the pedal had already been processed and wouldn't be available to cancel, which is fair. I do believe they rushed the order with 2 day shipping (which I appreciated) to get here in time but also resulted in the pedal being damaged. Possibly due to cost savings by trying to help out with the 2 day shipment. The shipping was free because initially I was fine with waiting. The pedal arrived damaged so I contacted them and I received an email shortly from Todd with a prepaid shipping label. I shipped the damaged pedal out the next day and also received notification that the new Lehle pedal was being shipped out to me and would again arrive in 2 days. On arrival I discovered the pedal had been previously used by evidence of the adhesive from dual lock/velcro. Ultimately, this is why I gave it 3 stars. read more

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I had an issue with my order and decided to email them on Christmas Day, not expecting to hear back until after the holidays. To my surprise, I got a prompt response the very next morning. Shortly after that, Tom reached out personally to help resolve everything. Tom was incredibly responsive and made sure my issue was resolved quickly and satisfactorily. It's rare to find such dedicated customer service, especially over the holidays when most places are closed. This business truly goes above and beyond. Exceptional service all around. I highly recommend them to anyone. read more

Went there to pickup a preamp effect rack and a new turner. The shop was very friendly, as normally other music shop their workers will avoid you. Those other shops, it usually hard to find someone knowledgeable about instrument that I am interested in. Transaction was smooth and the deal was amazing. Definitely returning to pickup any additional equipment. read more

Great deal on a new Les Paul, free shipping, prompt email replies easy to deal with and no pressure only great customer service from Rik Mercaldi in Guitars. Hard to beat!!! :-) read more

Alto Music - Les Paul Gold Top Standard - Musical Instruments & Teachers Near Me - Middletown, New York

Rik treated me so well! He helped me with a slightly difficult situation to get me the guitar I wanted. Bravo. Great communication, fair pricing; I'm pleased. read more

Had an open box unit with problems but they immediately sent me a free return label and shipped out a new unit for the same price. No hassles and I'm very impressed with their customer service and great selection of gear and some great prices. read more

SCAMMERS. DON'T BUY FROM THEM. Bought a Roland Fantom 8 EX on eBay. Alto Music sent the wrong item. I tried to set a return assuming Alto Music would send me the correct item. They refused until I canceled the return. So I contacted eBay and they said not to do that but rather have Alto Music do a replacement shipment. I reached out to Alto Music and they ignored me for several weeks. The return expired and eBay escalated the situation. They reached out to Alto Music several times with no response. After a week, eBay sent me a full refund. I left Alto Music a bad review on EBay. They finally return my message offering to help but it was too late. The was the only message they sent. Seems like they don't care about customer service or dealing with issues. If a problem arises or you have issues with a product, don't expect any help from them. Alto Music will ignore you. Seems like it's a common theme based on their reviews. read more

I purchased 3 Icon Pro Audio Daw Controllers through Amazon. The seller was Alto Music and the items were listed as new. What I received were 3 USED controllers (see pics). A typical bait and switch. They think some of us are stupid and don't realize and or aren't going to check. What a shame that there are still companies out there doing this. Never ever again!!!!. Stay away from this business. Dont Recommend! read more

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You went to Altos not just for the equipment but for the experience. Their prices are great. But now they are an inline entity. We miss the showrooms and the energy. But online they are reliable and completely competitive. But their store is now just a shipping warehouse. So sad. They always had great customer service and can get anything you need. Hopefully one day they will return to the awesome ways of the past. read more

I had an emergency need for my studio. Steve got on the phone with me, found the inventory (he made sure he had it immediately so if he couldn't help I could find someone else) and he got it out immediately for overnight delivery. He even followed up the next morning to make sure it got here and all went well. way above and beyond. you don't get that service from Chad and Stinkwater. Alto rules and ask for Steve. good dude. read more

I've been around the block. Decades of pro studio/touring work, and enough online sales people. Talking to LUCAS on the phone, I knew I had to go visit... No hard sells. Above and beyond. He's good people and I wound up canceling my online order with another company, and I bought the stellar Roland FP 60X. Price was compatible with everywhere else. Initially, I wasn't seeing how to purchase prior to massive tariff, but it worked out, ONLY because of Lucas's creative perseverance. He and the self-described older gentleman were kind - important - and pro musicians with zero attitude. Thank you, LUCAS!! *fun fact* None of the condescending "bro" behavior toward women. Heartening, especially now. read more

Nice and prompt customer service. Nice selection of music products. Prompt shipping of online sales.

A big 5 star review on Alto music from me again!. Bought a Boss Katana 50 gen 3 amp. Once again, I went with direct contact to Rik Mercaldi at the store and he got me the best price around and free shipping. I don't know why some other reviews are low at times on Alto, but I suggest only dealing directly with Rik if you want 5 star service every time. I had a deal and a paid invoice in ten minutes! read more

I purchased a Used Behringer UB-Xa from Alto Music through reverb, the listed price was $888.00. The total after taxes and a $10.00 off coupon came to $964.00. With the Behringer price hike, i thought i was going to have to wait awhile for the price to hopefully drop, who knows how long that would have been. The unit they sent was still factory sealed, it wasnt used at all, completely new, albeit, just in the Behringer packaging, which barely held together through U.P.S's abuse. The synth is gorgeous, and sounds great, and i got it for a steal, i saved $500 bucks, and got a full 16 voice polyphonic synthesizer that rivals the Prophet Rev 2 in capabilities, and the Oberheim Ob-Xa in sound. I dont think i could have gotten a better deal, hands down best value, even when considering ANY purchase, not just Music gear, $500 bucks is a lot of Savings. read more

Alto Music - My "USED" UB-Xa from Alto Music - Musical Instruments & Teachers Near Me - Middletown, New York

used to be a good store, no more!. they won't even let you in unless you know what you want and they follow you. no more shopping in store. go to guitar center at least they let you look. read more

Horrible service Bought item online ....came damaged and they only refunded 12 dollar's of the 240 for the item Total scam through Amazon read more

Ordered a bundle of two padded covers for my EV ZLX-15 speakers. It was a GREAT deal and they were shipped quickly from NY to CA. Thanks for a great deal and a drama-free transaction! read more

I have done business with Alto music for many years. I was on the hunt for some handheld wireless mics... I needed them now . After 3 unsuccessful telephone calls inquiring such equipment. I decided to pop on over to their Middletown NY location. Upon walking in, I was struck by its transformation. It seemed as though it was changing into a warehouse ( maybe ) it internet supplier. I was met with a sign to get help and eventually, I found a counter person who said they didn't "carry" in my price range, despite their catalog listed many more !!! My take on this is; you don't know until you TALK to a human being to find your product. Don' trust the catalog... promises... promises read more

The only music store in the area so it's my go to. Thankfully everyone has been pretty helpful to me. Only came across one guy who was kinda rude and didn't want to help me with my board but another guy jumped in and offered to take a look at it and the problem ended up just being a setting on it that had to be changed. Saved me a lot of time, stress, and money because I thought the thing was totally broken when it wasn't. I will say the store is overwhelmingly large and crowded with stuff and since I'm not tech savvy I always have to ask for help finding what I need and everyone is super helpful usually. read more

clearly miss leading buyer, they is no way they have such incompetent person work there, I order the product due to deliver next day, I understand 1-2 day late happen sometime, but almost delay 7 days right after I order not even 24 hours, who is doing the estimate about deliver next day need to be fire, or possible it is misleading consumers in general,I thought EBay have lots bad seller, now they allow bad seeker come in Amazon, I may need to find another source shopping from, maybe Temu? very disappointed of Amazon, but who care anyway. read more

they said they repaired a set of headphones and then sold them to amazon but they were DEFECTIVE STILL.

I have been using Alto for years for my high end analog outboard gear because I am old school. Ray in PRO Audio convinced me to go with the Barefoot Footprint 03 for an updated set up. He was patient and kind. Highly recommend Alto Music in Wappinger NY read more

Best place to shop online for much instruments. Quick shipping and amazing customer service with great prices!

They had a morley abc pro pedal listed on amazon at 54% off It was bait and switch. when I called I was told they didn't have it in stock - (Amazon said they had TWO) and they COULD order it - but WOULD NOT honor the listed sale price on Amazon - See Pic Then offered no compensation or even an apology. Mike is Horrible. Bad business all around - Musicians Friend Price Matched it - with an 8% Loyalty Credit on Top !! read more

Alto Music - Musical Instruments & Teachers Near Me - Middletown, New York

They do not let you browse the store without a salesperson next to you. Not like it used to be. The good old alto music is dead!

Ordered a flute for my daughter. There was a little hiccup with the order, but the team at Alto was responsive and courteous and were able to get things resolved quickly. I'm completely satisfied with my experience with them, and I would gladly do business with them again. read more

Took my money- Shipped guitar with a signature request, which was not stated anywhere during purchase! Delivery a tempt and failure was a surprise! We're old and can't always hear the door.. I contacted Alto and they said they can't leave it without a signature and after explaining that we can't watch the door all day, he said he'd do return through the shipper ! He said he'd refund our money as soon as it was on its way back to Alto Music. The next day I got a notification email stating that the package was delivered !? We looked outside and there was not a package, and so we called the neighbors and they hadn't seen or signed for any deliveries for us. Alto music can't show me the signature because they're isn't one!! It's a scam of some kind! Now Amazon dropped our complaint saying that someone third party must have stolen it ! that we should contact the police. The police said if we don't have a photo of the theft then how can they do anything? This is unacceptable. Nobody asked WHY the guitar would be " DELIVERED " at all without the All-important signature "required" .. So Alto - where's the signature and name of person that it was delivered to? read more

Ordered (via Amazon) an Earthworks SR117 microphone. Shipped promptly but arrived in a beat up box with broken seals indicating that this was a returned, used or B-stock item even though it was marketed as new. Although I have had good service from this store in the past I will not shop here again. Also, I have to wait until they get the microphone back before I can get a refund. read more

I recently purchased a DW direct drive pedal from Alto Music. My representative was Mike H. I received outstanding customer service and a great price. The shipping was free and arrived in one day. I highly recommend doing business with Alto Music Jon W read more

I have been a customer of Alto music for many years. So sad to see what has happened to this store. I live near Middletown, but grew up in New Zealand, and have brought many overseas visitors to this store to see the amazing displays and selection of all types of musical equipment and instruments. Many of those friends made purchases before returning " down under". I understand that the pandemic caused a major disruption to this business, but now all there is to see is a pile of boxes. I'm sure that all merchandise is there somewhere - I will cherish the day when this store returns to it's original glory. David J. read more

Terrible customer service. Beyond the sale, they don't care about you. Had so many questions about an item I bought because I had so many problems with it and ask if they help me and their answer was "No, read the manual. Figure it out." Well, maybe I did read the manual and it still doesn't make sense. And maybe, some of us aren't as tech savy as we would like to be and need a little help. But it's completely beyond them to keep their customers. Then that's how it will be. Not only did I return the equipment, I will never buy another thing at this place ever again and hope this review serves as a warning for anyone who "thinks" about doing business with Alto Music. Screw them!!!! read more

Alto Music is amazing huge selection of top brands incredibly friendly and helpful reps and with progressive leasing truly a winning combination I love those guys just got a new 70's Gibson les paul deluxe been wanting one since Gibson brought back the deluxe it's my favorite store to order from no one compares Alto Music Middletown NY you are #1 read more

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I went into Alto looking to buy a new acoustic guitar specifically a Gibson. Mike Hamel was the one who directed me in the right direction. He was very knowledgeable and easy to work with. He brought me out multiple guitars let me know the differences in the guitar and told me to take my time. He was a pleasure to work with and had exceptional customer service !!!! read more

Alto Music - Gibson Hummingbird - Musical Instruments & Teachers Near Me - Middletown, New York

Had an issue with a used guitar that arrived damaged, Natalie in the Online Sales / Customer Service Department was nothing short of AMAZING! Dealt with it promptly and shipped out a replacement the same day! Thank you Natalie and Alto Music! read more

I am leaving this review because I am extremely disappointed with the service and product I purchased. I am in the middle of a bad experience with Alto Music. I purchased a brand new Line 6 Spider V60 MKII from Alto Music via Reverb. On 02/5 I paid $229.99 for the amp. I received the package via UPS on 02/05. The amp will play the jam tracks just fine, the volume works the effects seem to work, the input channel has no signal. You plug in and nothing happens no sound. I know it is not my cord nor the Brand new Schecter I bought from a different seller (thankfully) the guitar works fine with my Fender Ultra Chorus and The Fender Mustang personal headphone amp. The Line 6 V 60 does not work. So far communication is at best minimal. In comparison, The same day I purchased the Line 6 from Alto Music, I also purchased a Schecter Helleraiser C1 FRS the seller of the guitar contacted me the very next day to let me know there was an issue with the order and professionally handled the issue. Alto Music not so much. I will see if this company is honorable in spite of what first impressions might suggest. Rex read more

Love this place, everyone who works there is extremely nice and helpful. They always have what I need and everything is easy to find. The show room is a little messy but they make up for in in everything else. read more