I grew up in the country, so trust that I know what I'm looking for when it comes to a vet. When I…read moreDr Minter was recommended to me, I had no hesitation about the drive to Jupiter @ BeltLine because of the reputation that was reported to me. I was thrilled to find that not all vets in Dallas have lost the good-ol-boy feel and touch. Dr Minter and his staff are accommodating and kind. We've brought our kitties in good health and in bad, and we've always been happy with their service. Dr Minter was the only vet in Dallas I was able to find that would declaw front and back (please save your animal cruelty remarks, as I disagree wholly) - and the kitties recovered in record time. If you're willing to make the drive to him, I hold him in high regard. Don't be surprised when, on your second visit, he remembers your animal's names and preferences, as well as your husband's, your job, and any other off-hand subject you may have discussed months earlier. He's exactly what I needed when I was losing faith in the city-cized vets in Dallas.

Very Unprofessional towards me. He was in a bad mood the second I walked into his business and…read morecontinued to condescend my pet as well as me. Listen up Larry, you aren't as smart as you think

I took my dog in for her skin issues, and Dr. Messonnier walked in and said she stinks and would…read morenot even touch her. I'm rn and my dog smell. He would not even touch her and had hold her up so he could look at her belly. She had no debris on her and did not smell any worse than any other dog usually does. I paid almost $700 for medication's. That did not work and then got an email that he was closing his practice. This was the most disgusting bedside manner I have ever experienced, and he should be ashamed of himself.

We are extremely happy to find a Proactive Integrative Veterinarian clinic for our girls! The staff…read moreis the Best in all aspects and put their hearts into what they do. We are very thankful for Dr. Shawn Messonnier's expertise in holistic alternative medicine. His knowledge is extensive and we appreciate his approach in caring and treating our two Maltese.

My geriatric cat was getting really bad and we needed to let her move on. They were so kind and…read morehelpful to ensure she was given the care she deserved! Thank you to the team!

It's taken me a while to write this review because every time I think about it, I get angry again…read more We brought our yorkie in late one night because she still wasn't acting herself after seeing our normal vet for a foot infection from a grass seed. She was on antibiotics and a steroid and we noticed she still did not want to drink or eat. When we got there, we were told that they were a little busy and there would be a wait, which we didn't mind. When we were called to the exam room, we told the tech what was going on and our girl was brought to the back for an exam. She was then brought back and we were told "she looks fine and is doing the way better compared to the other animals currently being treated." I asked if they needed to draw blood to check anything and I was told it was not necessary. A week later, we noticed a steady decline and took her back to her normal vet who discovered she was in severe kidney failure with numbers so high, the machine could not register. We wonder to this day if the staff that night took the time to care for our dog, if we could've had more time with our girl. Or at least been able to say goodbye to her in our own time.

This place is great. They treat my puppy like a king and love him dearly. Their staff is very kind…read moreand very helpful

I adopted a kitten and needed veterinary care to get her the best care she needed! I came here and…read morewas blown away by the service. The front desk ladies are respectful and are quick! I have Dr. Cobb and she is AMAZING! Everyone loves our precious babies as much as we do! They also sent me a welcome card through the mail

We were in a bind trying to find an affordable and experienced TPLO surgeon Dr Suh is amazing…read moreHighly recommend Trail Pet Hospital Everyone has went above and beyond . We are so fortunate to have met them for our sweet Lulu .

When this office, under Dr. Suh, was first opened it performed great services for my dogs. In my…read moreopinion, now with a new inexperienced young veterinarian on board she states repeatedly how "uncomfortable" she is with doing the same procedure that was done by Dr. Suh. In addition, I feel the office is more concerned with profit than healing. On two prior visits I was talked into cryosurgery procedures, which did absolutely nothing for the small cyst on my dog's right shoulder, left a scar by missing the cyst and was costly. The third visit I asked for the same procedure of removal previously done by Dr. Suh, but every excuse in the world was given why she could not do the procedure because she was "uncomfortable" with it. I can no longer recommend this veterinarian's office for big or small procedures.

Love love LOVE this place! At first I was here because I lived down the street, now I drive over an…read morehour one way because they are the BEST! They take care of our dog, Tuffe and use to take care of our cat Flash. They have always been kind, educational, and took the time to make sure all our concerns and questions were answered. I never felt up charged or that our animals were being over vaccinated. We always feel informed. I will always keep coming back here! Thank you for always taking care of our furbabies!

I would like to start by saying that I absolutely love Dr. Maxwell. He is absolutely one of the…read morebest vets ever. For the past 10 years, he is the only vet I have taken my animals to. In those 10 years, I have had many dogs because I try to always rescue seniors and I never know how long I will have them. But once he sold the clinic, it has been a downhill slide and is now at the point that I am transferring the care of my animals. The first sign was the turnover in the staff. I knew most of the staff by name. They were kind and so friendly. They have all left. Next, all the vet animals were gone. It used to be that you walked in and you were greeted by the animals that lived at the facility. Most of them had been there longer than I had been a client. Now you walk in and there is no warm and fuzzy feeling. It just feels cold. Then the services stopped being offered. First, they stopped boarding. No notice. Just stopped. Now they don't day board. Again, no notice. One Saturday I called because my Bulldog was in total distress. North Tollway Pet Hospital was the only place I had ever taken him. I rescued him when he was 2 and he is now almost 8. They did not even try to fit him in. Instead, I called a vet that my friend took her animals to. Keep in mind, they had never seen my Bulldog. Not only did they see him, but they stayed past closing time to make sure not only he was comfortable but that I was comfortable also. I remember when Dr. Maxwell would do that also. It is frustrating when you have been a client for so long, but they just stop caring. Again, I love Dr. Maxwell. He is the best. But other than him, there is nothing to love about North Tollway Pet Hospital.

We began taking our Jack Russell mix here about 5 years ago when we first moved to Frisco. Dr…read more Lindsey has been through wonderful and sad times with us. He was excellent when we were there for routine vaccines/visits and was even more kind and caring when we learned that our boy had congestive heart failure. He worked with us on treatment options and helped give us an additional year and a half past what we reasonably expected. Even though we've moved about 20 miles from Frisco and our original four legged child is no longer with us, we still make the trip to Blackstone with our new puppy. It's worth it to have someone you trust and can always rely on for sound advice. Highly recommended.

One star goes for Nick. Zero compassion for pet owners as if we want our dog to suffer. when we're…read moretrying our best and learning as we go.

This was a great find when we needed an after hours assessment for our dog after an apparent…read moreincident after a boarding stay. The facility was very clean, and the exam rooms were very calming, with scent to keep the animals (and humans :) ) calm and calm music playing. Alex was able to get us scheduled over the phone, prior to heading to the clinic. When we arrived, the check in was a smooth, one click process on an iPad. There were several other patients when we visited, but we were seen promptly, immediately directed to an exam room, and did not have to wait in the lobby at all. They recommended a few diagnostic tests to try and get to the root of the issue. They were very thorough and transparent. I like that it felt more like an educational conversation rather than a sales pitch. I never felt pressured to agree to anything specific and my decisions were respected. I thought the exam fee was very reasonable, and received great service from all the staff and Dr. that we interacted with during the visit. While I hope we don't need to return any time soon, this place is definitely at the top of the list if we have any future situations that arise outside of our normal vet office's hours.

Multiple spots of Blood and clumps of fur in the exam room... But that's not all…read more I brought my puppy, Millie, in for evaluation and treatment for chocolate, coins, and Zrytec ingestion. My experience was as follows (I am a RN, specializing in Infection Control, for context): We arrived at approx. 9:30pm and was asked what was wrong. I gave the summary of what Millie had eaten to the female vet tech and she got a verbal auth to induce vomiting for an estimated cost of $350. I asked for what the x ray cost would be if it were needed and was not given an answer. She just said the doc needed to see what was in the vomit before making any other recommendations. I was taken by a separate male vet tech to a waiting room around the corner from the main lobby hallway. I waited and after 15-20 minutes the vet came in to show me the vomit and discuss findings. Vet said vomit was mostly food and not showing signs of coins, meds, or chocolate. Just a few pieces of plastic from the M&M bag. The vet said he wanted to do SQ fluids and charcoal. He did not mention needing X-rays. After he left the room I was left waiting for 10 minutes. That's when I notice multiple spots of blood on the mat on the scale in front of me. I take photos and videos of the room. The male tech comes back to explain charges. Suddenly the bill is $850~, having added 400$ x rays that 1) Hadn't been done yet, and 2) Was not recommended to me by the vet during the explanation of his findings. I tell the vet tech that I do not want the x rays, and that I want to know what is more important (vets opinion) between the charcoal and SQ fluids (each 100$). At this point I told the vet tech I noticed the blood on the mat that was on the scale in front of me and asked "What are you going to do about the blood on the scale?". I emphasized that this was a major infection control violation, given that one of the drops was still liquid, meaning it was from a dog that recently was seen in the same exam room. Any other dog could step in the blood and become infected with the diseases of the last potentially sick animal. After further haggling, and being offered $100 discount I was left alone in the room, still with the blood for another 25 minutes. No staff came to clean it at any point in my time there, even after I pointed it out. I continued looking and discovered a separate drop of dried blood on the tile. After a 25 min wait in silence I heard a Knock and the male vet tech who had brought me in the room in the first place, and whom I had disputed service prices with, said "you're good to go" and walked me out, explaining that "I spoke to my practice manager and they have given you a discount" I clarified and said "so it is free, I don't owe you anything for today's services?" And he said "no, this was my fault. I put you in the first room that was available". So why is Urgent Vet West Plano a TERRIBLE practice??? - Blood identified in MULTIPLE areas of the EXAM room, including a drop of fresh blood, and none of the spots were cleaned up during my time in the room even after pointing them out. This means that staff are not doing even basic cleaning procedures between animals, adding significant risk for a hospital-acquired-infection and showing negligence and laziness of the team not to inspect/clean the exam rooms before new patients/animals are brought in. - Charges/services inflated above what is needed (ex. X-rays not discussed and I had to ask to see the tablet to see the price when the tech told me the expected total cost, no staff communicated the price for x rays to me even after asking in my first moments in the clinic in the total). Unethical, plain and simple. - Loose dog hair on scale and clumps of hair next to scale - Long waiting periods without updates. To my knowledge no one else came in to the practice during our time there, as the exam room I was placed in was immediately next to the front door and walls were thin. - Treatment team sent the tech in to send me out instead of having management come up and own up to the violation/exposure - Staff should have come in to clarify the mistake and clearly lay out what else Millie would have done and what would be "discounted"/waived. I never signed anything about what services Millie would be receiving after I made the comment about the blood. I was not informed that they did the SQ/charcoal until the tech had Millie in his hand and was walking me out. If you value the life of your pet, please choose another practice besides here. I have included a few others that are local that should offer better hygiene and business ethics. Emergency Animal Hospital of Collin County: 10225 Custer Rd, Plano, TX 75025 (214) 547-9900 MedVet Frisco: 7030 Stonebrook Pkwy Suite 100, Frisco, TX 75034 (972) 464-1980 Stay healthy, stay happy - From a concerned nurse