They had a spa of a lobby/waiting room. I drank pumpkin spice coffee on a comfy sofa next to a Christmas tree while a great show was playing on a big screen mounted nicely in a corner. Just like Baby, being sheltered at a country club talent show. The bathroom was very clean and smelled great. There were a couple customers before me waiting as well. They were treated like family. Old friends. I went to school with the owner. I remember him to be friendly. Honest and all-round a nice goofy guy. Smart and funny too. He was not around, that I saw. But all them employees were nice to Each other, and to us all. The inspection I got was quick, and they addressed other issues with me. Informational, not pushing. I have high social anxiety so these things are important for someone like myself. I would recommend this place to anyone. Thanks for a great experience. Sorry for the delayed review. This also gives me anxiety. Thanks y'all! Amanda Cutcher read more

The Team at Alternative is Great! They are very knowledgeable and got my Vehicle fixed right away and affordably! They thoroughly inspected my car too and let me know of some issues that could cause future issues. I'll def be taking it back for those repairs! They have my trust with all my vehicles from here on out! read more

We have been going to Alternative for some of our automotive Repairs for a few years. This place, along with only a couple more, can be counted on to be honest with us. To me, that is extremely important. The staff is friendly, and the shop and customer area is very clean. Overall, I highly recommend them. read more

I needed about $4,000 of work done on my wife's car. They did exactly as promised. One of the bolts on a strut was rusted on and it wouldn't loose. They explained all and worked until it was replaced, keeping me informed all the while. I will definitely return for all future work for any of our cars. read more

Service is always spot on and work is always stood behind. The people that work there are there to fix your car not get money out of you and thats hard to find in the repair field now day. They are always fair on price as well. Up to $50 cheaper than surrounding areas and the work is better as well! read more

My expereince was great , wasnt sure i wanted to spend a bunch of money on the truck but after talking to some of your staff realized i didnt want to give up on ole smoky so i give them an A + . Very friendly as far as quality goes very good thanks yuall read more

They do awesome and honest work. They actually do proper testing on your car so that you know you are NOT being sold a part you DONT need. They figured out what was wrong with my Dakota after three other shops couldn't fix it. read more

Went in for repair to lift gate in my suv. They quickly diagnosed the problem and repaired it. We had our vehicle back the next day. Always a great experience here at Alternative Automotive!! read more

This shop was and has always been a good service facility. They were quick and very knowledgeable about the repair that I needed, which other shops were afraid to tackle. read more

Super clean shop, great service and very clear and upfront information about what needed to be done to my car and how much it was going to cost! read more

Great place to get your vehicle worked on and I felt like they really cared about my car. Price was great and the staff was friendly.

Great environment. Love the customer service. Had my car fixed up in no time at all and the place is huge and up to date

Always great service and a great team to keep my vehicle running smoothly. just got new tires and they are great! Thanks

Amazing customer service from start to finish. Will definitely be back for any future work to be done on our vehicles.

love this place, always great service and friendly people here to help you with anything you could possibly need!