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    Alter Scrap Processing

    5.0 (1 review)

    Services - Alter Scrap Processing

    Recycling dropoff

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    5 years ago

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    Star City Recycling

    Star City Recycling

    (4 reviews)

    I have been working with Star City Recycling for 5 years through the business I manage and 3 years…read morefor my own personal recycling at home. I have never once had a problem with them. In fact, I feel they have really made an extra effort to work with our schedules and needs. As a business, there are times we have more recycling. I can call them up and they'll come do a special pick up for us in addition to the weekly pick ups. They are always great about communicating if they are experiencing delays or having technical difficulties. They've also been flexible when a payment has been missed or overlooked. Overall, I can't recommend them highly enough. They are a fantastic small, family business here in Lincoln.

    On October 20, 2017 I canceled my service with Star City Recycling and asked for a credit to my…read moreaccount since he bills two months at a time and I had paid for October and November. I contacted them again December 1, 2017 about a refund of $12 for unused service in November. Owner Garen Miller's reply was "We don't offer refunds on partial billing periods, but we apply this towards a one time pickup of materials your new company doesn't take if you like." I explained that I wanted a refund and not a one-time pickup of materials, that I had hired another recycling service. Plus, $12 for a one-time pick-up is unacceptable. My new service does a better job and picks up everything that Star City did, plus provides better service. No where on their website nor in anything that I have received from them, including the bill, is there mention of this non-refundable policy. I also was not informed that I would be paying for unused services when I gave my cancellation notice and that I could not get a refund. I think it's a scam for companies to keep money that was paid to them and not provide any service. One of the reasons I switched is that I'm retired and living on social security so look at ways that I can reduce what I pay for services. I'm a firm believer in recycling and have recycled for decades. In this case, I found a cheaper and better recycling service. Plus, it shouldn't matter why I switched services, but I did provide Star City ample notice. Certainly, it's unethical for any business to keep someone's money, especially since it's not made known that they will keep your money if you cancel. Imagine what a windfall this must be for them every time someone cancels service! As more people switch to private companies for recycling services, especially us older folks who find it more convenient that using drop-off sites, I think the citizens of Lincoln need to be aware of companies that will take advantage of them and are out to keep their money in any way they can. I filed complaints with the Better Business Bureau and the State Attorney's General office but it could not be resolved as Star City didn't want to refund my money. Legal Aid said it was civil matter and my only recourse was to file a claim. Mr. Miller knows that my only recourse would be to take them to small claims court, which would cost me more than the $12 I'm owed. So, they can continue to get away with such behavior. I don't think all recyclers are as unscrupulous as Galen Miller but it does seem deceptive and deceitful to have "policies" that no one knows about or perhaps are just made up on the fly in order not return someone's money because no services were provided. Unfortunately, as people sign up for recycling services, there is no way to know the repercussions if they stop the service since such information is not shared and not made public.

    Uribe Refuse Services

    Uribe Refuse Services

    (4 reviews)

    Uribe has been serving our town for sometime now. Unfortunately, we didn't switch from our current…read moreprovider when they came to town. We continued to struggle with owner changes, trash not picked up, driver behavior issues, billing problems and then finally phone calls not being answered. During all this time we would see Uribe coming down our street every week and no issues. The bad business manner of our old company made us switch. But we chose Uribe because of the drivers. The guys that come down our street are amazing. We have a large group of boys on our block. They LOVE the garbage truck. They follow them on their bikes or sometimes by foot. The drivers do amazing with them. Letting them be a part of it but yet making sure they are safe. When we hear the garage truck coming they drop everything and run out the door. We thank you for picking up our trash every week without complaining or having us to call you. BUT we applaud you and praise you for the incredible workers you hire. They are why we are with you and why we are here to stay. And very happy Seward Ne, Boy Mom.

    Uribe never ceases to amaze me... A few years ago we were going through a massive remodel at the…read morehouse and I was called to work, we had a large roll of carpet that I should have put out but didn't have time the guys saw my wife struggling with it and came up to the house and helped her carry it to the truck. That was the day I decided that they would NEVER lose my business because of their excellent customer service. Then today they amazed me again. The storm we recently had brought down some large branches in the yard, they were not even near the trash pickup and they took the time to stop and take each and every limb out of my yard. WOW!!! Thank you Uribe for all you do!

    Alter Scrap Processing - recyclingcenter - Updated May 2026

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