This was my first time at this Nordstrom Rack location. I had found what I was looking for on the…read morewebsite the previous evening and went into the store to get it. It seems small compared to other Nordstrom Racks I've been to. However they have a decent variety of things, women's coats and jackets, active wear, pants, tops/blouses, intimate apparel. After some perusing, I found what I had came for. The quality of the outfit didn't look as good as it did online. Nonetheless I grabbed it and a couple other blouses and tried everything on in the fitting room. They had an attendant at the fitting room who was helpful and it was easy to get in and out of the dressing room. The checkout process was fairly quick and when asked the cashier let me know what their return policy was. I had until January (it was earlier this week when I purchased my items, so early November), with the receipt, all tags, and the items obviously never worn. I'm not sure if this is their usual return window or a special one for the holidays but its more than enough time to return something if you need to and I did so this was helpful. When I returned my items a couple hours later, after finding something that better fit my needs, the return process was a breeze and they refunded my money back to my original form of payment.

Stopped in because it was on my route just to see if they are as amazing as described. Well of…read morecourse I headed to baby section first and never left.Will certainly be back when time permits and I'm in the area

This store is horrible. The way they treat their employees is ridiculous, there is only one person…read morein the store having to do everything. While all the customers wait in one big line.

I used to love cotton on, I'm a huge fan most of my clothes are from there I was so excited to show…read moremy little sister the clothes from there. Sadly I work all day and everyday so yesterday I asked to leave early just so I can take my sister to the mall. we got her some cute clothes from other stores before going into cotton on. I was having a horrible day already due to work and the one thing that I thought could cheer me up is shoppping with my sister. I was so embarrassed to show up to the mall in my work clothes but I was like eh who cares it's Wednesday afternoon but was I wrong. anyways me and my sister show up we're looking for jeans and shirts then we go into the fitting room. I will say my sister was taking a while so kindly through out the time I'm asking her nicely to hurry so we can look at other places. Then 2 min later (I'm so mad I didn't get her name but this blonde old lady looks over 40 chubby (or if she reads this fat) she must be the manager but who ever she is who was working January 26 after 4pm. ) starts knocking saying there can only be one per fitting room and so I kindly tell my sister to hurry and then 20 seconds later she rudely tells me to get out because there can only be one in the fitting room again but more rudely so jm thinking "she really wanna be like this right now??" . And So I walk out and I tell her I was helping her and I was helping her bc I was I refolding the clothes she already tried on so I wait out the fitting the room and she stands there looking at me ugly THE WHOLE TIME (I'm in my work clothes tired so I guess look like I don't have money to her even tho we had Victoria secret and other bags) anyways she made me feel so embarrassed and discriminated. Especially bc we're two different colors and two different work industries and ig she thinks she better than us considering she's a a fat old 40 year old white lady (im saying mean things bc I stayed quiet because I had my little sister with me if I was alone I'd show her how rude customers can get bc even tho I'm not like that I've delt with those types of people. Any ways she kept looking at me Like I couldn't afford it and then when my sister was done she rudely tells us to give her the clothes that didn't work WITH HER HAND OUT INFRONT OF MY SISTERS FACE and she stood right out the door until we got out and I told my sister to give her everything bc we're never buying anything from cotton again they don't deserve our money if they want to treat their customers like that! Nothing like that has ever happened while I was with my little sister and she happens to be darker of skin.She was a racist white bitch and I work in the food service and come on dude what kind of service is that? I used to work for retail and now why does retail think their better than their customers ? Or the food service industry When In the food industry we treat our customers like kings bc theyre buying from us they're making me money just how I would have made them money but now I will never go to cotton on again bc of that hag! She's lucky I was tired and had a horrible day at work bc I already deal with those types of people (or Karen's bc she is a Karen ) but when I'm the customer now I have to deal with the rude manager? Make that make sense. Shitty customer service shitty manager. But her retail workers who are teens are sweetest I feel bad for them

Went in to check this place out after seeing it on social media and unfortunately wasn't impressed…read more When myself, and my friend, walked in we weren't greeted at all. Not even anyone to look up, make eye contact, smile and go back to what they were doing. Their clothes are cute and I was impressed with their selection but I don't think I'll be back. The prices for the clothes are very reasonable but the people working were more worried about where the taco person was going to set up and /or the photo Booth we're setting up then making sure I was good. Hopefully they can do better with other customers.

Love the new owner! She's really so helpful and all the staff is so nice as well. The store always…read moresmells soooo good! They always have such cute purses and accessories and clothes!

Amazing quality. Unique pieces that you would'nt find at any retail place! Thank you!read more

From the owner: Specializing in making you look good. read more

Customer service is incomparable. Petite section excellent and the clothes are very well made. I…read moredon't shop anywhere else...

Customer service is important to me. We got a welcome in greeting then no other service. There were…read morefour ladies, not sure it they were all associates, they stood near the cashier register laughing and talking. Most Lane Bryant store I go to usually have the clearance panties separated out in the store. I asked them where were the clearance panties and they brought out the huge black container. One associate told us to look through it to find our size. We looked for just a few seconds and I told my niece that this is not acceptable. It would have been better for help. When my niece checked out associate told her she had a $10 reward, it didn't go through and associate just said "we can't use it". It would have been nice to explain it. My nice was looking for a bra and no associate came to help, it took us about 20 minutes to find her size. Customer service needs to be improved.

I have been a loyal customer at Lane Bryan for many years at the Baybrook mall in Friendswood,…read moreTexas. I went in on Wednesday 7/05/23, around 12:30. My friend and I were excited to treat ourselves with new bra's. We both have recently lost some weight and wanted to be fitted. Two women were working and very busy taking merchandizing photos, and did not greet us. We were 2 of 4 customers in the store. No one of received any attention, or service. I tracked them down and asked to be fitted. Clearly, I was an annoyance to them. She took us to the front desk and measured us and left. We knew exactly what bra we wanted. We went searching for it and could not find our size. By then my friend was already ready to leave. I went again asking for assistance in finding our size and style. Again was made to feel like a terrible inconvenience to them. She could not find our sizes, went to the back and found the closest thing. By then we were done and walked out. We went to Soma and had an amazing experience with kind knowledgeable sales people. No wonder online business is booming, it's very sad. Kathy Shipley

I had a frustrating experience at Zara. I was 7 days past the return window on unworn pants with…read moretags and was denied even store credit. On top of that, I was incorrectly stopped at the door for suspected theft. Staff did apologize, but the overall experience felt uncomfortable and rigid. Between the return policy starting at shipment and the in-store incident, this wasn't a good customer experience. They have very shady return policies.

I shop here for my son in the toddler section a lot. Yesterday afternoon (3/12/2026 around…read more3-3:10pm) my son which is freshly 4 years old was racially profiled by an employee. Before we could walk out another group of people that came in beeped. This employee came up to us asking to see a receipt before we even reached the door , instead of asking can she check for buzzers . We were the only black people in the store. She had a nasty attitude and didn't even apologize. She's Hispanic with glasses . Didn't want to give us her name but I surely did call corporate and started a claim. Just because me or my son are black doesn't mean we are stealing or can't afford nice things. This was very distasteful and embarrassing. As a state employee I am disgusted.