Fun in theory, but the execution and staff, need improvement…read more
I came to this trampoline and activity center hoping for an easygoing day with the kids, and while we made the best of it, the experience left a lot to be desired.
From the moment we checked in, the energy was off. The front desk staff member who greeted us (blonde hair, long fake nails) didn't make eye contact, barely acknowledged us, and came across as unfriendly and disengaged. In a place designed for kids and families, this kind of first impression matters, and unfortunately, it set the tone.
The facility includes a climbing zone, a small café, an arcade, and open space for kids to play. Marlee, who was working at the prize area, was the absolute HIGHLIGHT of our visit. She was warm, upbeat, and engaging with every child who approached her. She truly brought the kind of energy this place should be known for: fun, respectful, and interactive. If every staff member had her approach, this would be a five-star review. She deserves a promotion or at the very least, recognition.
That said, the rest of the staff seemed either disinterested or unprepared to manage the space. Kids were sprinting around recklessly, bumping into others and causing minor chaos with no supervision or redirection. Staff members were either too young, too inexperienced, or simply unwilling to intervene.
Several arcade machines were broken, without signage, and remained so even after it was brought to staff's attention. Kids were losing tokens repeatedly and having to return to the counter to ask for help, which became frustrating and took away from the fun.
This center has potential, but what it really needs is not just updated attractions, but a serious upgrade in staff training, supervision, and customer engagement. A fun place should feel fun, safe, and welcoming--and right now, it's missing the mark.
