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Alpha Transportation

4.0 (4 reviews)
Open • 5:00 am - 8:00 pm

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Non-Emergency Medical Transport

Non-Emergency Medical Transport

1.0
(1 review)
2.9 mi

This company was nice enough at the beginning, which is why I give 1 star... Read on... New…read morebusiness trying to break into this field. My dad had a stroke which presently has him confined to a wheelchair. He had to have surgery at 5:30 am. Pick up was complicated because they couldn't figure out to look at the gate directory to get into the neighborhood, then the rep made it a point to blame ME for their inability to look at the gate directory. I did mention when I reserved the service, but obviously they can't accept their mistake or work through challenges. It was unknown when my father would be out of the hospital; I inquired if it was possible to have last minute service. The rep said no problem, just call her. My mom called her at 1 pm upon my dad's discharge from the hospital, and the lady said they could come at 5 pm. So my parents waited for 4 hours putting their trust in this service. When my mom called at 5 pm, the rep said the driver was stuck in traffic and wouldn't be able to come. When my mom was clearly upset, the rep hung up on my mom essentially stranding my parents at the hospital. Advice to this new business: If you have an upset customer on the phone, you talk them through it and come up with other solutions or admit that you can't provide the service. That's assuming you want repeat service. Clearly, you don't. Poor customer service in the end. Wouldn't trust them in a bind, won't be using them again, and wouldn't recommend to anyone needing a sure thing. Truly disappointed.

From the owner: Wheelchair accessread more

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Non-Emergency Medical Transport
Non-Emergency Medical Transport
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Care Transport

Care Transport

4.6
(10 reviews)
38.0 mi

I reached out to Care Transport to book two wheelchair transportation rides for my father, one for…read morea doctor's appointment and one for dialysis. The first ride was cancelled by the company within less than 24 hours before the scheduled ride because they accidentally double booked. I was left scrambling, with only 2 hours left in the business day, to find alternate transportation myself. Less than 48 hours later, the 2nd ride was also cancelled by the company the day before the scheduled ride; this time, I wasn't even called and given a heads up, I just received an email notifying me that I was being refunded. When I called to find out what happened, I was told that the driver called out and so they wouldn't be able to do the ride any longer. My father had to miss his dialysis appointment because the Friday afternoon cancellation left me practically no time to find him alternate arrangements. To say that my experiences with this company are disappointing would be an understatement. Be cautious and have a backup plan if you choose to book their services.

Care Transport does an amazing job! They regularly pick up my sister who is unable to stand - so…read moreis transported on a gurney. They are kind, professional, prompt and my sister feels very comfortable with them. I couldn't ask for anything more. I use them whenever my sister needs transportation and am comfortable sending her alone - if I am not in town. They make sure all goes well! It is also easy to schedule with them. A great overall experience!

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We provide safe and reliable wheelchair transportation, ensuring every patient travels comfortably and on time.
We provide safe and reliable wheelchair transportation, ensuring every patient travels comfortably and on time.
We provide professional gurney transport, ensuring patients arrive safely and comfortably to their medical appointments.
We provide professional gurney transport, ensuring patients arrive safely and comfortably to their medical appointments.
Fully equipped NEMT van with gurney access for safe, reliable medical transport.

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Fully equipped NEMT van with gurney access for safe, reliable medical transport.

Alpha Transportation - medicaltransportation - Updated July 2026

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