There are many overnight stays that have led to this negative review. The only reason we gave them multiple chances was because of the kennel manager, Holly was so great to work with. But we will not be back.
The patterns: Half of the food would be left over, medications were not given even after addressing at each drop off, hours are not conducive to working professionals, would "close" at random time with no notice, cannot get in touch with them consistently (unnerving because if something happened, no one would know).
Additional concerns- both dogs have come home twice with upset stomachs, not present for drop offs and have had to change travel plans, unprofessional dialogue and blaming of other staff by the owner.
As a fellow business owner, I would hate for my clients to receive the same consideration we did. Everyone has bad days, which is why we gave multiple chances but once the overall safety and care of our dogs were directly compromised, we will not be back and we do not recommend if your pups are family to you. read more