This is the only shop I trust with my vehicles. Their level of service- both for the cars and their…read morecustomers -- is truly top tier. As someone with little knowledge of cars and even less patience for dealing with them, I've never once felt pressured into unnecessary work or taken advantage of. They operate with a level of honesty and integrity that's hard to find these days. I can't recommend them highly enough.

We needed new brake pads and Alex was able to not only get us in on the same day we called, but…read moredone within a couple hours. Was great bc we were headed to the coast the following day. Price was also the same as quoted over the phone. Highly recommend!

Extremely dishonest people. My son's friend went in to have her front tires replaced and they told…read moreher that the control arms were bad, the rear tires needed to be replaced, and the rear brakes were down to 1mm. As someone that services cars I took a look to verify and none of it was true. They said the control arms had cracks in the seals, but they were perfectly fine. I checked the rear brakes and they were fine. They were trying to scam $1700 out of a young girl that did not know any better. The estimate was written on a notepad from another company. BE VERY CAREFUL with this company, get a second opinion! I am filing this with the BBB.

Took my Brother N Law van in air conditioning was not working…read more They were very busy told him they have ready by 3, they called before noon had it done and the service was priced well. Bro I. law Highly recommend them for your auto needs

I have a 2007 Honda Accord EXL, and have always taken it to the Honda Dealers for Service. The last…read moretime I was less than pleased, and so this time I researched and found J & S Automotive. They did an oil change, changed all the filters, changed the windshield wipers, and did everything for the price they said, and within the time they said. I'm very pleased with their service and the waiting room at their property. Not only do I prefer going to a locally owned business, but it was much closer to me than the Honda dealership. I highly recommend J & S Automotive for any services you might need for your car.

Great service, made sure I understood the work they did on my car . Been coming here for a few…read moreyears . Highly recommend Rob and Bill , they are always great . This is my spot ! Stacey Lukis

Out of 7 places I messaged concerning getting my car serviced, they where the only ones who…read moreresponded (within 15 minutes even). That tells me they actually care about getting customers and treating them with respect. Other companies should take notice. Highly recommended.

months ago i took in my vehicle for an oil leak , but when I got my car back it was running…read moreextremely rough and the shop did not let me know anything happed during the install , the car came back with timing issues and they didnt even let me know what exactly they found wrong with the timing , so now ive been out of a car for months now , and I just figured I'd let people know my experience. thank you

Hugo and his team are amazing they really get the job done here I recommend you guys bringing your…read morecar here!

Great service, honest, and good prices in my opinion as well. Took care of my car right away and…read moredid everything I asked and checked things I didn't even think about. I'll be bringing my truck back for any future repairs for sure!

I found out about this place on some Tesla owners forums since they have worked on other Teslas…read morebefore. I also sent out a Yelp job request and found them to be very responsive to messages. I worked with Hong and he was able to get me in the same week I reached out. I had the newest Juniper suspension retrofitted onto my older 2023 Model Y. The whole process took about 3-4 hours and cost $700. I'm pretty happy with the cost/time. I would feel comfortable taking my car back again for more suspension work.

As always Hong and his staff are amazing Ordered up Headers…read moreand Cats for my Little Red Corvette and installed They look great and they sound great You got a fast and furious ride Hong and his team are your go too !!! (Also serviced clutch!) They have done work for me in past I be a strong repeat customer!

I moved here from WNC where I'd been going to the same dealer repair shop for 20 years. Finding a…read morecar repair shop you can trust when moving to a new city across the country is more stressful than finding a new doctor! I considered going to the Subaru dealer in Beaverton but I gravitated to Brock Automotive because of their stellar, glowing reviews. Glad I did. First, scheduling online is easy and they text you confirmations and reminders. They also respond to texts quickly and efficiently. Note that you will likely need to drop off your vehicle as they are very busy - another good sign! - and though I needed to leave my Subaru overnight, the repairs were done in a reasonable amount of time for the services required. What I also like is their system of 'needs attention, could wait, and doesn't need work' that is color-coded on their estimate sheet by Red, Yellow, and Green; as well the costs for the repairs are clear on that sheet. You can then decide what you want done, approve it, and they will begin the work on your car. My estimate is just what I paid, so zero surprises. Immediately walking in to their shop office, I was greeted cheerily and nicely by Coy--I felt comfortable and relaxed. Picking up my car, I was greeted by an owner, who was equally as cheerful and nice. My car was waiting for me right out front when I exited the office - everything was clean just as I'd left it. Awesome friendly people.

I had a bittersweet experience at Brock Automotive. There was an error in the service but they…read moretried to make it right. Mistakes happen but good establishments own up to it and take care of their customer. I recently took my 2010 Porsche 911 to them for a simple oil change and brake fluid flush. The first error was that they overfilled the oil which they were good about fixing with a drain and refill. But the tech who tried to fix it forgot to put a crush washer on the plug and I was leaking oil from my drain plug. I got it rectified at a different shop that found that the crush washer was missing and I had to redo the oil change. The general manager Mark and the owner's son James were fair and honest and refunded me a portion of my bill and gave me the assurance it wouldn't happen again and that they would personally oversee things if I were to get the service done again with them. To be completely honest I wasn't expecting a mistake like this for a simple oil change but mistakes happen in business it's about how you react to it.

Oh the staff was amazing I got my car fixed right on the first time Jeff was so helpfulread more

Sketchy place to get your car worked on they are not very transparent about pricing and labor. They…read moretried to charge me almost $1000 just to say it might fix my engine light. Ended up getting a second opinion and it was almost half that. Would not recommend

Megan and Dean are wonderful, highly recommend them for your VWAG vehicle!…read moreThis review is long overdue, I got connected with Futrell about 4 years ago after having picked up a VW Golf that supposedly had some aftermarket modifications that the dealer couldn't offer clarity on. After sending the VIN out to a handful of shops, Dean was one of few who responded, had worked on the vehicle, and was able to clear up some details. Since then, I've chosen Futrell as my go-to for routine and incidental maintenance. I especially appreciate their transparency, which is the most important aspect of interaction with a business for me. For more basic stuff, I prefer to do some of my own maintenance. In one case, there was an aspect of routine maintenance that we hadn't discussed when I dropped my vehicle off. Megan called to discuss that with me before the work was executed, giving me agency in whether or not I would handle that aspect of the service myself - something I really appreciated. In another case, I was dealing with a dying Turbo. Megan was very responsive in getting me an estimate and, since timing was a critical component of my decision making process, outlined projected timelines / availability for the repair. Megan wound up referring me to another shop across town that was able to get me back on the road sooner. I've previously dealt with other shops that try to secure paying work by telling the customer what they want to hear while failing to meet those expectations, the team at Futrell are looking out for what's in their clients' best interests and for that they have my loyalty.

I sensed that my 2010 Audi wasn't performing as usual. I took the car to Futrells Autowerks for an…read moreevaluation. They determined that it needed a new turbo charger. I was worried about getting a foreign car part before the tariffs kicked in but they went the extra mile and quickly ordered the part for me. They gave me a quote for the work and a time frame necessary for the repair. They not only met the time frame but the work came in lower priced than quoted. I was given wonderful personal service. I got a tour of the shop and I'm in awe. Thank you Meghan! Their lobby and waiting room reflect their passions for unusual guitars, skateboards, and Star Wars memorabilia. I would say that German made cars are their biggest passion. My car works like a charm as they went over and above with extra tasks that a car this old needed. I will never go to the dealer again. Futrell's has a customer for life as this is my forever car.

I can't believe I haven't given Guerreros a review yet. I was just looking up the number for a…read morefriend I was going to send her the reviews. Luis and his crew are absolutely the best mechanics around. He doesn't do electrical, so if your lights are on go to the dealer get a diagnosis, as long as it's mechanical and not electric, Luis will fix it. The first time I wenthe saved me a few thousand dollars from what the dealer quoted me

A mechanic with no service records is a huge red flag and that was just the beginning…read more If I could give zero stars, I would. I contacted this shop to request my service records and was told they do not keep records of customer vehicles, parts ordered or the work performed. That alone is alarming. Even after I provided my vehicle information, service date, how long the car was in the shop, what was done, and my payment method, I was told nothing could be provided. When I asked for clarification, the owner's son got on the phone and immediately shifted the blame onto me, saying I should have requested to be entered into their system something that was never communicated at any point. The conversation quickly turned dismissive and unprofessional, with no effort made to actually resolve the issue. I chose this shop based on its high ratings and was told I was being "taken care of." That could not have been further from the truth. A business that can't provide documentation and responds by blaming the customer raises serious concerns. No records, no accountability, and no professionalism proceed at your own risk.