This hotel has an amazing staff! Front desks folks terrific (Dezmeon & Chaunay). The restaurant…read morestaff especially Ann (who brought got a small gift of chocolate covered strawberries for my mom's birthday) and Fanta in the restaurant buffet was delightful everyday! We enjoyed Rocio & Melissa too! Staff became our extra family

I recently stayed at this property and had a very concerning experience. During my stay, I…read moreencountered what appeared to be bed bugs, which I reported immediately and documented. What was equally concerning was how the situation was handled afterward. I was told someone would follow up, but despite calling the hotel numerous times and sending multiple emails, I received little to no communication. It took repeated effort on my end just to get a brief response. When I did connect with management (Kenyon) , the interaction was rude, dismissive and lacked urgency, which is not appropriate given the nature of the issue. I was also told at the front desk that a resolution would be provided, but there has been no follow-through. Regardless of where you stay, situations can happen. What matters is how they are handled, and in this case, the lack of communication and accountability was disappointing. I would strongly recommend that future guests carefully inspect their rooms upon arrival.. or just choose another Hotel.. Not worth the hassle and problems.

I like this hotel. The rooms were nice and the service was great. The breakfast could have been a…read morelittle bit better.

The location is really the only positive. It's very overpriced and over rated as a level 5 hotel,…read moreeven though the gym is terrible, the rooms are outdated, staff isn't super friendly (except for the breakfast staff that are great), and the pool is small. They use to have wonderful customer service, but whoever is in charge now doesn't seem to care and doesn't do anything to make your stay worth the price. Their pricing is also not consistent on their website, and there seems to be a bait and switch situation with upgrades. I really wish they'd go back to their old ways and reassess what level hotel they are, it's more of a level 3 or 4 at most. Definitely not a level 5.

I booked this stay because I needed to travel to Houston for an appointment at MD Anderson Cancer…read moreCenter, but my surgeon rescheduled the appointment. After I explained this to the property, I was told a refund was not possible, and the reservation funds would be kept despite the change being outside my control. As a result, I will not stay at SpringHill Suites in the future.

Check in was quick and the room was quiet and spacious. Front Desk staff was polite and friendly…read more They gave me a parking permit to put in my car but they didn't tell me it was a $10 per night parking charge until I saw it on my bill at checkout. So just beware. Free breakfast was actually pretty good and good coffee too. I got a good nights sleep in a nice quiet room with a comfy bed and had a good breakfast. For the $121/night rate it was worth it.

I myself had a great stay here, obviously people could have a different experience, but I am…read moresurprised by the average of 3 stars here, 5 stars IMO. Everything was excellent for me. The hotel itself is clean and feels updated, the staff was friendly and welcoming, the rooms are spacious and new, the restaurants served good food, the gym was excellent as well. Did not try it, but they also have a nice looking pool. So really what's not to like. All of this and very close to many other restaurants in the woodlands area. The room was appointed nicely, design wise, it felt upscale, bed was comfortable, full glass shower, wide plank style tiles, comes with a mini fridge and coffee maker as well. The fridge is a great thing to have while traveling and not all hotels have them these days which is a shame. It also has a nice desk area to work at, TV and a little lounge area. The gym, nice sized gym, cardio equipment, treadmills, elliptical machines, Peloton bikes, etc. the also have dumbbells, but max out at 50 lbs, (which I would like to see a bit heavier), a couple benches, a multifunctional life fitness weight machine as well as a stretching area and kettle bells, some other machines, everything you need to get a nice workout. I need to stay at places with a nice gym and will skip places that don't have one, this one is great. They also have chilled towels you can use during or at the end of your workout, always like to see those little touches. All and all, excellent property and would not mind staying here again if I am in the area. I would recommend you check them out. Join their Bonvoy membership as well to get points on stays and eventually can use those points for free nights, etc. Enjoy!

I've only stayed here twice. First time I was upgraded and they just cleaned the carpets in my room…read moreand they were still wet and the room smelled so bad it go into the bedding. This time they upgraded me and acted like it was a big deal to be on the 12th floor. I wake up to a toilet seat that's unusable. Won't be staying here again.

We attended a WhistlePig Bourbon Dinner here, and had the most enjoyable evening. We were seated…read moreindoors with a beautiful view of the Waterway and the fire pits outside, with the trees lit up, which created a cozy and inviting atmosphere. The chefs did a great job with the menu, everything was thoughtfully prepared and well-paced. The octopus appetizer and the bison tenderloin stood out, and the courses paired nicely with the bourbon without feeling heavy. The staff was professional, attentive, and genuinely kind throughout the evening. I highly recommend both the hotel and the restaurant, not just for out-of-town guests, but also for locals or anyone looking for a relaxing staycation. I'm listing the menu below simply to highlight the culinary talent behind the evening, as every course was well executed and memorable. Appetizer * Charred Spanish Octopus | Bourbon Smoked Aioli | Bean Cassoulet Salad * Smoked Duck Breast | Poached Fennel & Prune | Arugula | Pomegranate Seeds | Valencia Orange Vinaigrette Entrée (select one) * Juniper Berry-Encrusted Bison Tenderloin | Birch Bourbon Demi-Glace | Celeriac Puree | Baby Heirloom Carrots * Herb Pistachio Encrusted Lamb Rack | Parsnip Puree, Mint Rosemary Jus | Tri Colored Heirloom Beets | Acorn Squash Dessert * Fire Grilled Spiced Plum | Winter Stone Fruit Compote Vanilla Bean Gelato | Spiced Candied Macadamia & Pecans

I attended an industry conference at The Woodlands Waterway Marriott and I was thoroughly…read moreimpressed. The overall layout for the convention space was very spacious and pretty much perfect for the type of convention we held. The lunch was some of the best hotel-provided food I have ever had (check pictures). Everything was made so well like I was at a nice restaurant. Big shout out to them. Last thing I will mention is how nice it is that the hotel is right next to the Woodlands Waterway. It was really nice to go on walks and have conversations with customers outside of the havoc of the convention and at a much more peaceful and beautiful place. I would be happy to attend another conference here!

This is my go-to hotel when staying in Spring. The hotel and rooms are always clean. Every staff…read moremember I've encountered in my many stays has been very friendly and willing to go above and beyond. Great location right off the 45. Quiet area.

A descent hotel but lacking the extra modern detail…read more Not a bad price, clean room but missing the modern outlets and charging stations. Place was clean, shower was strong, tv was placed strangely in relation to the bed. I'd stay again but would hope they would update a bit.

Our family of four went for a 3 day vacation and we enjoyed ourselves. On the first day we had the…read morebreakfast buffet at the Harrison's and it was great. We enjoyed a day at the water park. It's not too big and not too small. My kids are older so they enjoyed the lazy river and swimming. We had drinks and got food for the kids. The drinks (smoothies and adult drinks) are great but the food was not great. We ate a local restaurant most nights because the dinner options at the resort did not sound appetizing. One the second day we ordered breakfast at Harrison's and the were very slow and hectic. I recommend the buffet which they are prepared for and the best cost. We took our kids golfing for the first time. We booked a late tee time to avoid the crowds. We enjoyed the course and carts to ourselves. We received excellent service during our entire visit. Our rooms were okay but nothing special and no special view (we paid for rooms with a view). One room faced the woods and one room faced the water park. The website showed a lake and fountain as the view. We had tons of bugs and wasps nest on the balcony so we could not sit outside. I would definitely get different room locations next time. It was a fun and relaxing family vacation that we would do again.

It was a wonderful stay! The room was gorgeous. The grounds were beautiful. Everything was clean…read more The food was good and well priced for a resort. Two complaints I have is, our room was not ready for two hours after check in time, but we were not allowed delayed checkout, which was frustrating. This delayed the amount of time we could use the amenities. The other is that the pool bar closed quite early in comparison to the pool. We wanted to order some food and a drink, but were told we would have to order to our room or visit the restaurant. Other than that it was wonderful and I highly recommend

Stayed with my son during a race. The location is great and the room itself was large and in great…read moreshape

Stayed at this Hilton Garden Inn location during Thanksgiving week and weekend. The location is…read moregreat, it is right across the street from shopping centers and the mall, and right next-door to a high-end outdoor shopping center. The location was easy to get to and was no more than 20 minutes from most of the places we had to visit over the week. First of all, they get five stars for accommodating us on short notice and for their customer service. In terms of the hotel, they could do some work with the plumbing. During our stay, the water would go in and out, and sometimes it would be piping hot and other times freezing cold. We stayed in room 405. Our room was great, except for the air conditioning did not work in the bedroom... It was fine everywhere else in the room. I was happy that there was a sofa bed in the room as we had an unexpected guest join us... And we were glad to be able to accommodate. However, the sofa bed mattress needs to be changed. It is so bad that if you merely sit on it, you can feel not only the springs of the mattress, but the metal bars of the sofa bed as well and that is not good when you need to get a good night's rest. Overall, the staff was very friendly. Their breakfast ends by 10 AM and if you're down there by 9:50 AM, they will be putting away the food and cleaning up around you, which I thought was a little bit strange. I figured because it was Thanksgiving week and nobody wanted to be there working that's the way it had to be. The hotel also charges $16 per night to park there. However, if you are there for five nights or more, the parking is free. If you need to park there, make sure that you get your parking permit from the front desk or your car will be towed. Other than the items I mentioned, it is a nice hotel, and it is very clean, and the housekeeping people were very accommodating and friendly. Enjoy!

Comfy yes, but Convenient? No…read more The Woodlands Resort has so much potential of being a perfect staycation upon driving unto the grounds, but from check in, slowly but surely, you see the extravagant smoke and mirrors of inconvenience that envelops this place. Just checking in is a hassle. Although they advertise in their welcome paraphenanlia that carts are available to take you from the visitor lot to the hotel from 12 to 5, the carts were parked and no one around to drive them. Note- the lot in front of the hotel where you check in is not for overnight parking- you will be towed! After driving around the lot twice, I pulled up and asked the conceirge if I could drop my luggage off while I parked and walked to the hotel. He told me no problem although I was not asked to check it in and get like a ticket to validate my pickup once I parked my car. Luckily, no one else had dropped off their luggage and shifts hadn't changed to have an issue. Check in was a breeze with the typical show me your license and credit card in case of incidentals. Note- They put a $150 hold on your credit card. You're asked if you want 1 or 2 hotel keys which I should have said two because I accidently locked myself out my room night 2 as I had changed bags and picked up the key sleeve without the key in it! That also proved to be quite easy as I just proved my identity through my address and telephone nunber without an id. Although the people were quite nice here, what wasn't so nice was the 2 little bottles of water they give you and no whee to fill them. Sure, get the ice bucket and let the ice melt into water but if you frequently drink water, that will not be enough! You have a little bit of luck when you attend meetings or breakfast in the conference center across the way where they'll have water available. Other than that, those two water bottles per day are all you're going to get! Additionally,, I was extremely disappointed that I found my room the next day not attended to and without water and towels and I had been gone from the room from 9am to 3pm. I called down to front and shared the disatisfaction and in 10 minutes I was given 2 extra bottles besides the two for the day and plenty of towels for my stay (or maybe they didn't want me contacting them again). The scenery of the resort takes away some of the inconveniences of the hotel. If you had to stay here for a conference for several days, you wouldn't feel isolated or enclosed inside since you have to walk outside to get to the conference center, the gym, and breakfast. However, we did have individuals that were present for the event I was attending that had limited mobility. It would have been nice to at least accommodate those individuals. I even helped other attendees carry luggage to their car to the visitor lot because AGAIN no one was driving around carts to assist people in this regard and it was the first weekend that summer had started ,so you know it was hot!!!! Drinks at the bar are slow as molasses with one bartender. The first night I was there, the young lady behind the bar looked so overwhelmed... I didn't even want to order, but someone else was paying for my drink and insisted, so I ordered a lemon drop. I did ask if she knew how to make it and she said yes. It wasn't the worse but not the best. Others in my party stated the same. I did enjoy the gym that had just enough cardio, weight machines, and other aerebic equipment to get a good sweat. Towels and water are in the room along with disinfecting wipes. Breakfast is plentiful with lots of choices. I do love a good omelet and fresh juice bar! You can request a cup of coffee to go too! Certainly if I came here again I would be prepared to have my own water and my walking shoes ready. Pretty location but an hour drive for me using the toll. It's a toss up if I would come back if the organization that organized the conference I attended chose this location for a conference next year.

It has been a while since I was there. However, I have been there multiple times and loved their…read morebrunch.

We checked in late. The staff were friendly and accommodating, provided waters and a snack. The…read morehotel is currently being renovated however it is clean and well taken care of. Our room and bathroom were clean and well supplier. We really liked the leather couch as we always wonder about the cloth ones. Overall would stay again, great location too. They also have a 24 hour gym and when we checked in the pool was still open.

I have stayed here a few times due to its convenient location to shopping in the Woodlands. It's…read moreclean and the staff is usually friendly. Last month I stayed here and they were in the midst of a renovation. My first room was really loud, and not quite ready for guests. It was missing trash cans and other items and it hadn't been completely finished. The a/c was super loud. My phone rang and it was the front desk guy to tell me that my neighbors complained about the a/c noise. He informed me that I had to get out of that room at that moment. I am disabled and was staying there for 8 nights, so I couldn't just pack up and go, quickly. I told him that it would take a bit and he was not OK w/that. It's hard for me to schlep luggage and in fact, I send my big suitcase ahead. So, I packed up, but was not offered any help getting my luggage to my new room. In their defense I should have asked for assistance. The desk guy met me at the elevator and I was given a new room that was much better and had been completely renovated. The good stuff: I send my luggage ahead, as I mentioned and the front desk ladies were so nice and helpful. I was always greeted as I walked by the front desk. The hotel is clean.