Bad billing practices, MD can't see the forest through the trees. Aug 2025, routine visit. Told I am OBLIGATED to have credit card in database otherwise MD REFUSED to see me. I have both Aetna and Blue Shield of CA insurances and I am an existing patient. Told MD that in 2024 I was overcharged and did not want to enter credit card in database. Again, MD REFUSED to see me until credit card was entered into database. MD stated he had over $100,000 in unpaid receipts from 2024...not my problem. I had credit card entered into database and also paid by credit card in person after the visit. I was told to submit receipt to insurances for cost recovery. Less than 3 days post visit: two separate charges for same visit appeared on credit card. MD office overcharged me, as they did in 2024. Visa verified August 2025 overcharges. Neither MD 3rd party billing nor MD office had a record of their overcharge. I have now spent over 1 hour 30 minutes to rectify their error from a 15 min visit. Regardless of quality or continuity of care, alienating immediately-paying well-insured clients is not a sound business practice. read more

After not seeing Dr. Llewellyn for a few years and seeing the Evelyn, the PA (who has now left the practice, which I'd like to know why), I saw him 2 weeks ago. He didn't seem to have the least amount of interest in seeing me. For the follow up, he looked at my finger, which was the reason for my appointment. He said he didn't have any idea about my issue and told me to go to another doctor, then left the room. Usually when doctors can't help patients, they give you a referral to another doctor. He did not. Seemed to care less. Very disappointing. I'm not going back to him ever again. Also, there are no confirmations for any appointments, which is very unusual and disappointing. read more

For years have been treated with thoroughness and care by Aloe dermatology and recently saw the physician's assistant. She and staff were very good - don't hesitate to see the PA, if Dr. Llewellyn is unavailable. Front desk and other staff very good. Recommended highly. read more

This review has nothing to do with the quality of care; it is about business ethics and business practice. Aloe Dermatology charged both Insurance and us in full for the same treatments. My wife and I made initial appointments at Aloe Dermatology to find a local dermatologist. Before the visit, we called to confirm they accepted our insurance plan, which they affirmed. On the day of our appointments we were told they did not accept our plan and charged us in full for two office visits and treatments that are normally covered by insurance. I went home and verified they are a provider under our plan. I found out later from Blue Shield that they submitted the claim and were paid within two weeks of our visit by Blue Shield. They never sent us a refund for "overpayment". I would recommend staying away from this dermatology office. I heard from our insurance agent there have been other complaints about this provider. There appears to be a pattern of fraud here. read more

I left this provider after depending on the services of Dr Keith Llewelyn as my dermatologist for many years. Visits with Dr Llewelyn are very short and often feel hurried and I realized eventually that he is not always listening well to clients. I think he is obviously successful in his business and there is no question he is good at some aspects of what he does. But a couple incidents led to my firm decision to change providers after years. The harm caused was significant , and the circumstances demonstrated a lack of care I had noticed before. Over six months ago I had expressed concern about sores on my scalp and asked him to examine the area. He quickly looked and dismissed my concern saying "It's not melanoma." No, but left unexamined and untreated, the scabies led to a terrible bout of uncomfortable skin disease that lasted a miserable month before gaining control, after seeing another doctor and commencing treatment. That was the second time, he had dismissed my concerns with a knee-jerk verbal answer and failed scrutiny during an exam. I just feel a "knowledgeable" doctor cannot become a "know it all" without potentially harming patients. I have moved on to a doctor who listens. read more

This was my second time here and again I did not have a good experience. I was attempting to explain an issue and the doctor kept cutting me off and then actually used air quotes when repeating what I was trying to convey. As if my issue / concern was not real. It was really disappointing. I'm looking for a doctor that listens to their patients and does not treat them as if they are part of an assembly line. I will not be returning. read more

This was by far the worst Botox and most expensive I've ever had. The woman giving It didn't have me ice , didn't change the needle and somehow in only 10-12 injection sites they used 50 units. She was wiping the Botox off my face bec it was dripping down my face from injection sites...So I wonder how many of those 50 actually ended up on the cotton swabs. Avoid this place at all cost!! And for allegedly using 50 units I can't even tell I had Botox still have full movement so now o need to go again ( someplace different) . And a nice bruised face. read more

I would not recommend this place. They give you incorrect information when you schedule the appointment. During the appointment they again share incorrect information about what is covered in the treatment and then send you an additional bill for the work they said was included in the inti cost you paid for. read more

Saw Dr. Llewellyn and was provided with a prescription available only through an online pharmacy which is not covered by any insurance. If you have a dermatological issue, I would not visit this clinic. read more

In short, the worst experience I've had at a clinic. I can not share my opinion of the doctor, as I never saw him. It appears that nearly all of the positive reviews are about Kathy and her Botox(or similar) treatments. I did not meet with Kathy during any of my visits. As for the rest of my interaction with the staff, it was truly awful. There is a reason why many of the other reviews state that they were able to book easily or get an appointment the same day they called in. Ample availability of appointment times isn't cause for a positive review, in my opinion. It's nice, but not a reflection of a good business per se. The clinics that are booked a month in advance are popular for a reason. I don't want to write a review that is too long for people to read because I want to be of benefit to those seeking a good clinic. So, here's the short of it: I will never return to this clinic, nor would I ever recommend them to another person. Not only was my treatment a negative experience, but my interaction with the staff was LESS THAN sub-par from start to finish. I do not believe in supporting or promoting a business that operates at such a low level. My suggestion to all of you is that you wait for an appointment at a better business. read more

I originally began services with Dr. Llewellyn to address a cyst which his PA removed. Then I requested services to address skin problems on my cheeks. Again, the services were provided and my problem requires continued treatment ever six months. Today I SPECIFICALLY requested the same treatment for my cheeks and the doctor rolled into the office, burned off some cells on my head and then said he could not provide the treatment that I asked for because it was not scheduled!! THEN he charged me $428.00 for the 10 minute visit. When I confronted his staff who made the appointment he argued with me and said he could not tell the doctor what to do. I WILL NEVER SEE THIS DOCTOR AGAIN. He and his staff are in incompetent in my opinion. I do not recommend him at all. Steer clear. read more

I called to set up an appointment here and the receptionist was super rude and condesending. I would not recommend.

I had to have skin cancer excised from my back by Dr Llewellen and contacted a tough strain of staph from my procedure . Now on hard core antibiotics to try and kill the mersa . I wouldn't recommend any type of surgery from that office ! read more

I've read through these comments and I'm somewhat in a quandary. I have had excellent results from Dr. Llewellyn (Aloe Dermatology); including a life-threatening skin cancer that was successfully removed (5-hours of MOHS surgery) followed by 5-weeks of radiation and a large skin graft from Dr. John Chapple. I cannot complain or fault anyone; however, a few of the criticisms are, I found, reasonable. None of these criticisms are going to deter me from continuing to go to Aloe Dermatology. Indeed, Dr. Llewellyn is quick to examine (good diagnosis and treatment), but not so good at LISTENING to questions. At one of my appointments, I had three questions written down on a card. I said, "I have three questions." I started reading the first question and ... after I uttered about 4 words ... he had already left the room. Other than that, he's an affable guy and I like him. And yes, explanations are scant to "not at all." He probably assumes his patients have little medical understanding (not true in my case). I also want to say that the combination of "beauty treatments" with a medical practice somehow doesn't seem right. I cannot "put my finger on it," so I can't give a reasonable comment. For me, I'm only interested in the medical aspect and would never consider injecting botulism toxin ("Botox") in my face. Frankly, I don't relate well to the overly-obsessed pampered "beauty type" clients. I would say, take your pick: medical dermatology or cosmetic procedures. I normally avoid medical practices that RELY on cosmetics. For example, I would not go to a plastic surgeon who runs a beauty spa (creams, potions, massages and gimmicky machines). Same with all other physicians. I have found that adding a "cosmetic business" is a supplement for a "not-so-profitable" medical practice (and mediocre medical treatment). Generally, I want pure medical without any "fluff." How can I trust a doctor who wants to sell me "anti-aging" creams? Because, sorry, there is no such thing! read more

I am grateful for the care I have received from Dr. Llewellyn. I spend a lot of the sun and have needed various skin cancers removed over the years. I have very little scarring. I wouldn't think of going anywhere else. He is the best‼ I am extremely satisfied with Aloe Dermatology. read more

ASK FOR KATHY NICASSION R.N. B.S.N. If Boxtox and dermal fillers are what you are interested in? You won't find a another nurse or doctor for that matter that is better that Kathy Nicassio R.N., B.S.N.! She is simply the BEST! I had been apprehensive about treatment but was very interested. I didn't want to come out looking "plastic" or "fake". I simply wanted to keep that youthful natural look. I read that Kathy has years of experience injecting as well as leading many trainings on how to inject. It turns out that his experience shows! I felt comfortable after her assessment. I did not feel like she tried to oversell me by making me feel bad about myself (I've had this happen more than once now). On the contrary, Kathy complimented my natural features and suggested that I start with a little, and we can reassess on my next visit! WOW! What a refreshing approach. Her confidence was reassuring. Clearly, Kathy Nicassio is in this business to create content clients who feel safe, comfortable, & satisfied, and she's not just trying to make a quick buck. She did a GREAT job! I couldn't be more pleased. Kathy's injections were practically painless. I felt pampered. She has a critical eye and does exceptional work. Finally, we all realize that this is not a cheap expense, but I don't want to look cheap! I see adds all the time for discount Botox, but that screams "we want your money!" to me. The prices at Aloe Dermatology are fair and within reason (I did my homework). I won't be going anywhere else! If you are curious, just call for a consultation --- you won't be sorry! I am just happy I found someone I can trust. read more

Thanks Aloe Dermatology for squeezing me in! I called yesterday and I was seen this morning. I have a ridiculous rash on my face, neck and arms and called Dr. Llewellyn's office for an appointment. I was referred by another dermatologist who was booked up for the next month. Though Dr. L was not available, I saw the Physician's Assistant Sean and though I'm a little leery about seeing PAs or NPs when I could be seeing The Doctor, I was VERY happy with the experience. Sean is friendly, clear and knowledgeable. That part about being friendly is so important (in addition to being uber competent) because it seems like a lot of doctor's offices treat you like you're a number or an animal in the herd, "next!" Not here. The office staff was helpful and I feel better already with the samples (and discount coupons) Sean gave me. The office called my Rxs into the pharmacy without me even having to ask. I'm so relieved to have found a good dermatologist without having to drive to LA! read more

Update to my previous review. Fortunately Aloe only used out of network one time, so I improved their score. They say their usual labs were backed up and they didn't want to wait too long for results. I would rather have waited than spend more. read more

Letting someone work on your face is a scary thing. I made an appointment to see Erin, the PA who is in the office one day a week for cosmetic dermatology--just to lift my saggy cheeks and fill in some wrinkles. She took the time to listen to what I wanted and informed me of what the results would be. Wow! What an artist she is! The work she did was so natural and just makes it look like the clock has been turned back about ten years. She didn't "over-do" it and make my face look strange. She is truly a perfectionist who takes her time and has honed her craft. Thank you, Erin! I will be back to have you give my face a more youthful appearance for sure! read more

I cannot recommend Aloe Dermatology. Dr. Llewelen is always in a hurry and has his PA do most of the work. As a result, the PA misdiagnosed a rash that I had and she prescribed the wrong medication that I used for more than two weeks. The rash got so inflamed and uncomfortable that I requested to see Dr. Llewelen for the follow-up. He diagnosed the rash as something completely different and prescribed a totally different medication. Neither he nor his PA apologized for the terrible diagnosis. I will never go there again. read more

I called a [different] local dermatologist and as a "new patient" could not be seen until July! Then I checked Yelp and found Aloe. When I called for the appointment they actually asked what I needed to be seen for, instead of just lumping me into a new patient pile. They were able to get me in quickly to evaluate the allergic hives that were spreading all over my body. The office was very nice, clean, and the staff was friendly. I was seen by Sean, and he was kind and attentive to my thoughts. Highly recommend. read more

Kathy is the best!!! She is such an artist with a conservative bent. I love that I can go in and get refreshed and no one is the wiser. We need more injectors like Kathy. Too many people look like they've had work done, with Kathy as your injector that will never be the case. Thanks Kathy for all you've done that no one will ever know about!! read more

The thing I really like is how Dr Llewellyn takes the time to carefully examine for any problems. It doesn't feel rushed. Responsive to questions that came up between appointments. Easy parking in good location. Friendly, helpful team. Easy to make appointments. Short waits. Never once a problem, always great care. Have recommended to others. read more

Everything was great, from the front desk, to the nurses to the doctors. They were extremely kind to my daughter and understanding of her severe acne problem. We were given samples to try instead of being changed for medication that we might not need (as we were trying different approaches). No waiting time, also the doctor took his time to explain pros and cons of the medications. The appointment was book at a time that was convenient to us. My daughter felt like she was given a VIP treatment. Thank you Aloe!!!! read more

I've been to Aloe Dermatology a number of times for a variety of issues related to over-exposure to the sun over the years. I have had excellent results, and my experience with the office and support staff has been great. Dr. L is also great, he clearly knows his stuff and I've never felt rushed; he always takes time to answer my questions. Highly recommended. read more

Always a great experience, I've never had to wait, and both Dr. Llewellyn and Sean are professional and courteous.

So happy I decided to come here for a chemical peel! I'd had one before at a different derm's office and they overcharged me and we're much too harsh with the treatment. Dr.Nilu listened to my concerns beforehand and advised me what treatment I should get, was gentle and gave great aftercare advice, and made me feel confident in my skin! I only came for a peel but will definitely be making her my primary dermatologist! read more

I have been to a few dermatologists here in Santa Barbara and my experience at Aloe Dermatology has been the best thus far. Dr. Llewellyn was friendly and attentive to all of my questions. My wife and my mom have both been seen at Aloe Dermatology and were very happy with the treatment they received as well. I would gladly recommend him to anyone looking for a knowledgeable and professional Dermatologist. read more

Today was maybe my fifth visit, as always the staff is overtly friendly and helpful. I am very happy with the quality of care as well. Careful, professional and efficient. Over the last 18 years I've had several dermatologists and this is by far the cream of the crop read more

They ordinarily do excellent work; you can see that by the reviews. However, you do pay in advance and if there is an issue you have virtually no recourse. Be aware of this when you pay in advance. read more

Kathy is the best!!! I have been going to her for over ten years. She always does an amazing job! I tried something new today that I was VERY nervous to do...lip filler. I have seen such bad jobs. I did not want to look like I had filler, just better. Absolutely what I got!! Kathy is so knowledgeable and is very conservative if that is what you want. Kathy has always listened and done just as I asked. No one knows I look different ...just better:) love you Kathy!!! read more

I got a case of poison oak this week and called my favorite dermatologist, Dr. Llewellyn. I called last minute because I realized I needed help and luckily there was a space! He looked at me and talked to me about my history with poison oak (which is bad) and what I had put on my skin so far. He was so helpful and gave me good advice. I am so grateful that he was there for me. Thanks again Dr. Llewellyn! Mimi read more

I had a terrific experience from start to finish with Dr. Llewellyn and his staff for my skin cancer screening, biopsy (positive), cancer removal, and skin graft/reconstruction. His front office staff are friendly and helpful. His medical assistant was very attentive, answered my questions, showed me how to care for the surgery site, and made sure I was comfortable throughout. Dr Llewellyn himself was professional but personal, carefully explaining to me the process I needed. He helped me weigh my options, dispelled any concerns I had, and generally did not appear to be rushed or put off by my questions. He believes that no question is a dumb question if it helps the patient understand and feel better. I knew my cancer was in a tricky spot but the doctor was unfazed and the outcome was perfect. On my last appointment I had a chance to meet his new Physician's Assistant and was equally impressed with her skills and manner. This team makes scary things that happen to us less scary and they make them go away. I can recommend Aloe Dermatology with complete confidence. read more

Dr. Fisher was incredible, very thorough with my visit. I recommend Aloe Dermatology 100%.

Terrific experience again at Aloe.. Dr. Llewellyn and staff were all very personable and I am very happy with the results.

Dr. L and his Aloe Dermatology office is worst among the worst. I couldn't name a single thing they do well for the patient. The office staff themselves messed up my appts a number of times, asking me once when I had scheduled it because they lost the information. Dr. L himself thinks patients are below him and makes sure you know it. As soon as he walked in the room, he tried to walk right back out without giving me any time to ask one of many questions. Then when I do ask him hey, X is happening, why? His only response is "That's just the way the body is." Um, by that logic, you're putting yourself out of a job buddy. The least he could've done was ask follow-up questions and brainstorm a little. I was also misdiagnosed and would've had minor surgery on my face that would've left a scar but luckily I had them schedule another appt to check and make sure that was the only option (of course it turned out they were wrong so no surgery luckily). They will only renew a prescription for 3 months at a time, when I've experienced about 6 months to be standard--likely a ploy to get more money out of the customer w/o adding much in the way of better care (the care is bad in the first place so if anything it's *worse* care the more often you go). Those were enough reasons for me to try somewhere else, and hopefully enough to warn readers of what going to this place will likely mean. read more

The worst Dr. I have ever been to in terms of him trying to prescribe everything under the sun that I don't need. Went to the counter and the receptionist had like 5 products lined up on the counter for me to buy and he never even asked me if I wanted to buy them. Several other red flags which- I just don't feel like listing them all! read more

Unsatisfactory service from this office. Had a consultation with Sean, the PA, and it felt rushed as if he was itching to get to the next patient. We then discussed some issues I had been having and after no results from his suggestions and inquiring with another dermatologist, turns out he incorrectly diagnosed my problem. Gave minimal, and incorrect information, in an attempt to force you to come and do a follow up. Little results at a high cost. Do not recommend. read more

Wonderful dermatology office and team! Two locations, so very convenient for us. We just love Sean, very kind, gentle and thorough. This is a truly a quality, professional and personable dermatology staff. I highly recommend it. read more

I have been to so many dermotologists over the years but everyone at aloe derm are amazing. They are kind and welcoming. They take your problem personally and cheer your progress along. I will never go to another dermotologist again. read more