I visited Bill's at Westfield London before getting a train home. I was able to get a table easily,…read morewhich I was grateful for, as many restaurants inside the mall either had no availability for a large queue, and I was short on time, as I planned to get a train home to Manchester shortly after my visit here.
It is located in the outdoor part of the mall, on the corner, the vibes inside the restaurant are pretty cool, especially for a mall location. My table looked a little beaten and worse for wear, though it looked like it had been banged and potentially damaged by a candle.
I was disappointed with the service here, as I encountered issues with multiple staff members. After being seated, my waitress seemed distracted and wasn't listening. She initially tried to take me to a larger party's table, and I had to explain that I had booked a table for one. Another staff member overheard our conversation and brought me the gluten-free menu as she didn't. I then had an issue with a different female staff member who ignored me completely while setting cutlery on another table, leaving mine without any. I had to take cutlery from another table, and she again seemed frustrated when she had to set this table again after noticing what I had done.
Finally, when I asked a male staff member to remove the service charge, he initially claimed he couldn't do it. He made out that it would be such a rigmarole to remove it as he'd have to do it manually and couldn't remove it when using the payment app- he made it unnecessarily awkward and then began questioning why I'd remove it in the first place.
I ordered the fish pie, which was made gluten-free, the cheese and chive mash on top was fantastic; it was really tasty, and I also liked the sauce of the pie however, the fish, especially the salmon and the cod, wasn't pleasant, it was chewy. If you're ordering a fish pie, the key part of the meal is the fish - and if they can't get that right, that's a big issue. My side of rosemary salted fries was fine, but they were average fries. They didn't taste fresh, and the difference between the rosemary salted fries here and at Honest Burger, where they are far superior, is night and day.
They offered me a voucher for a future visit to Bill's, which I plan to use soon. I intend to update my rating after my next visit, hoping this was just a one-off incident or an off day rather than a recurring issue. 2*