As a first timer for eyelash extensions, I was hoping it would be a great experience. I would have to say that I am very disappointed with the customer service I received. I am giving two stars only because I initially received good customer service from Ally the first time. She booked me in within 4 days, which was very accommodating. I thought she was sweet, cool, and easy to talk to. I was like "wow, this is so cool!" I loved my lashes, but they did not last very long, maybe not even 2 weeks. (And yes, I watched videos and read articles on how to care for the lashes). Since it was my first time and I did not know how long they would actually last, I didn't pre book my next appointment. She said it was okay and to just let her know in advance. Like I said, it didn't last very long at all. So why am I giving her this review? Well, i texted her and she offered me a Thursday so I said "sure, what times do you have?" and then I never got a text back to confirm. So I'm waiting, waiting, and waiting a few more days thinking she's probably very busy then finally after the 8th day without a reply, I texted again. She finally responds and offers me an appointment the next day and of course I say yes. I get a reply back and she stated she already booked it. I look at my time stamp on my phone and she had booked the appointment within 10 minutes from my reply back. Cmon she couldn't even give me that 10 minutes?? Is she expecting me to just stare at my phone all day while it takes her 8 days to reply back to me? It's surprising to me that she can book me within 4 days (probably because I am a new client), but can't book me any other days for just a fill, not a full. She even offered me a free fill, but I said she didn't have to and that if she could at least take a look at my real lashes to make sure they were okay (they were looking thin) and gave her my available dates but she never replied back, ever. Such bad service! Anyways, I don't want to deal with this back and forth texting. If you request to have people text you for appointments, then handle those texts and text your clients back in a timely manner! I'm glad she's not the only one that provides eyelash services. I am going to try la la lashes, at least they seem to have a better appointment system. read more