Travel By Nics is the best travel agency i've ever went through. She made it so easy and care free…read morefor me and my wife. I was freaking out about the price to fly and get a hotel on game day weekend for pittsburgh i was looking at over $2600 doing it myself. And nicole got us flights and a 5 star stay at The Westin for 1450 all together. 5/5 She answered ever question i had and got me the exact flights i wanted.

Great customer service, professional and knowledgeable staff who offered great suggestions. Easy to…read moremake in-person appointment or work with their staff via phone.

Replying to the feedback from my review I posted Wednesday. Dean emailed me back within a day on…read morethe first email. I emailed him and got nothing for 48 hours. since it was a Friday I called the agency. I asked why I hadn't received any response and that is when he was quite condescending while we were talking about my trip. (this was after he told me I hadn't given him enough details so that's why I hadn't heard from him) I told him in my email that I had never done this before and I would need a lot of guidance. Then he did give me some choices and we emailed a few times. my last email I sent I did give him dates that would work and what else I was wanting and told him I would be sending our information in the mail. I sent our information out and a note with it asking what else did he need? what were our next steps. I never got a response. 2 weeks after my last email I posted my initial review. I hadn't heard from him in 2 weeks. He called me within 5 minutes of me posting. Asked me if I was still interested in the trip. I said no because I switched agencies. He then asked ME when he received our information I sent. I saId you should have gotten it at least a week ago. He then said it must have been overlooked. And by the way, I sent the information for both of us traveling. The statement that I didn't is untrue. the fact that you are trying to put a bad experience with your travel agency on me, the customer, is ridiculous. I have been honest about my experience, or lack of really, and instead of trying to turn it around on me, you should look at how to not let it happen again to someone else.

Karen's help organizing our trip was so helpful, there wasn't a detail she didn't think of! She…read morewas extremely responsive and great at communication, keeping us informed every step of the way. She went above and beyond and even gave us a great non voyage gift, with a personalized passport cover, a colorful printout of our itinerary, our flight schedules, Covid requirements, transportation details, etc. I would highly recommend Jackson's Journeys to help anyone plan their next adventure!!

From the owner: Karen Jackson at Bernbach Travel is your local Grimes expert for cruises, all-inclusive resorts,…read moreand family vacations to Disney and Universal. Karen offers personalized, detail-oriented planning with exceptional communication. From the Caribbean to Europe, she takes care of every travel detail so you can focus on making memories.

Initially it seemed like we were getting a good deal and taking stress of our honeymoon travels-…read morebut then at every turn we had issues. First, Taylor had given us two cruise options and we picked one, and she booked the other. This maxed out my travel card that we had planned to use and build up points, so we were forced to choose another card without the rewards. We then found when we returned from the cruise that the hotel she booked for the night before our flight home was 30 minutes from the airport, despite there being numerous hotels near the airport. In Lyft rides alone she cost us extra $100+, and we lost money in potential travel rewards. Not great to spend our honeymoon stressed about extra travel expenses

From the owner: Contact me for all of your travel and vacation needs!read more

This is a total scam. They should be in jail. They took our money and never actually made a…read morereservation. We were sent false paperwork and then they called and said our flight was canceled and they would refund us after multiple emails that never happened and our four month period to make an appeal with our credit card had expired.

A complete and total scam. They are thieves, after taking your money and generating an itinerary…read morethat they send you, you will receive a notification that the flight has been canceled. Apparently they claim to use Travelocity but after calling Travelocity I come to find out that they never booked the flight in the fist place. Of course they refused to issue a refund because "all sales are final" This site is to be avoided 100%