Wow! This is a long one people so bare with me but I promise you might think twice before going here after reading this.
I'm not one to complain. Every review I have ever written has been about a great experience with a company. Don't get me wrong, I've had my fair share of not so great experiences but I've never taken to writing a bad review.
I'm in complete shock at your response to my husband's review Jessica (part owner). Clearly lying is a pattern for you and anyone who takes the time to read your response to other bad reviews left will see that you have lied before, you're lying now and I'm certain you will again with future bad reviews. God forbid you guys take fault for any mistakes made. Every response you have is defensive and quite clearly a lie. Not once do you guys take fault and say "you know what, you are right we are so sorry let us fix this for you." NOT ONCE!!
Let me just begin in the oder your lies appear in your response to my husband's review.
You state your before and after photos are not the best because "she would not let us take photos" Lie number 1, I never said they could not take photos and in fact she did take a photo and didn't even show me the picture because she said she couldn't get the lighting right on it but in reality I'm sure its because she saw in that photo that I ALLOWED her to take, that what I was unhappy about was clearly evident in the photo.
Moving on yo lie number 2. I never asked for ashy blonde with black. I gave her a photo of a picture and I wanted EXACTLY that photo. I didn't go to school for hair, this is not my profession as it is theirs and I don't know the correct verbiage and words to say on what colors I want but I did go in with a photo and say I wanted EXACTLY THIS!!!!!! Only thing I wanted different was for the frame around my face where my gray hairs grow to be lighter so my gray will blend well. The only reason I wanted my hair done was so my gray would blend well when it grows. My entire frame of my face was black and even as she was applying the black in my gray spot I stopped her and said "whoa we are doing light there remember?" She said "yes I will get there." I said "ok, I'll let you do your thing". Because you know she's the professional right!?!?! Never went back and attempted to make my frame light like I had asked from the very beginning. (Remember, the only reason I wanted my hair done).
Moving on to lie number 3. I was quoted $370 for my hair plus any overages. The stylist asked if I wanted to keep my roots natural or if I wanted to do the black like the photo. I asked what the price difference was and it was only a $40 difference so I said yes let's go for the black, it's not my credit card anyway (making a joke, not bragging, but that's a whole other lie in itself) and again said EXACTLY like this photo!!! She said ok "let's do it". Obviously I know that my hair would not be exactly like the photo but if this was something that could not have been accomplished the "professional" should have mentioned that it won't look like this, it might come out looking more like this, instead of saying "yeah lets go for it". My end product was no where close to the picture and again my frame was black. I expressed my dissatisfaction that night and she attempted to fix it that night and still the end result was nowhere close to what I wanted. So we made an appointment for me to go in the following Tuesday so she could add a toner to hopefully get the PURPLE out of my hair. When I went to the counter to pay it was $374 I left a $50 tip and was NOT aware of any $99 discount that I supposedly was given. At this point I was not to upset because I was hopeful that it could be fixed.
Moving on to lie number 4. I called Monday and my exact words were " hi, is there by chance a manager or owner I can speak with?" I did NOT demand to speak with them.
Lie number 5 people. She asked if I could come in that day(Monday) so she can look at it before coming in to get a toner done on Tuesday. I went in and they decided the toner was not the way to go about fixing my hair (can only imagine what it would look like had I not called Monday and just went in for a toner on Tuesday) that they wanted to add more blonde throughout the bottom (because remember that picture of EXACTLY what I wanted had waaayyy more blonde then the almost all black/purple hair I ended up with) we all agreed on what needed to be done to fix this. Everything still totally fine and cool. Im not to upset just want what I asked for and still pretty hopeful they can fix it. Why would I be rude to someone who is going to be working on my hair not to mention that's just not me....
Anyway, lie number 6. I never changed the color of the hair I asked for, i can't change the photo and AGAIN WANTED EXACTLY THE PHOTO(yes as close to as possible) also I didn't then decide I wanted to add more light around my frame because hello.... only reason i went in the first place!!!! So she attempted for a read more