My agent, Richard Pungello, did an outstanding job assisting my father and me with correcting an…read moreinsurance PPO issue. My father was mistakenly switched out of his original insurance plan and placed into an alternate plan without realizing it would affect his ability to see his longtime primary doctor. This caused him a great deal of frustration. I reached out to Richard, and he immediately stepped in and began offering solutions to resolve the problem. That same day, he came out to meet with my father and me in person. He put my father at ease and then proceeded to get the issue corrected. I cannot thank Richard enough for his exceptional level of customer service, knowledge, and genuine passion for doing what is right for his policyholders. He is truly an asset to your organization. With gratitude, thank you, Greg and Richard (Dick).

Needed a notary and was able to quickly pop in without an appointment. The staff was very friendly…read more A lot of people working handling all of your AAA benefit needs.

Came in to ask a question about my membership. The staff member was attentive and gave me all the…read moreanswers to my question and did advise me I would have to call customer support to get my question fulfilled,they could not start the process in the store itself.

Been using them for insurance for three decades. Always excellent service. Would highly recommend…read morethem to anyone.

Get your Homeowners insurance ANY where else! For 10yrs I would call up pleading any way to reduce…read moremy over $3000 annual premium, looking for suggestiins or guidance, as a long time customer. Nope. Nothing, was Debi' s answer. So called around, and the first woman I spoke to at another agency asked, "Do you have a Wind Mitigation report? Not knowing anything about that, since I'm NOT IN THE INSURANCE BUSINESS, she explained all I had to do was call a company to get one, and guess what? That $300 report saves me over $2000 a year! That's over $20,000 that Harr and Associates insurance company literally took advantage of me and stole from me. And they will do it to you.

Have not had an AAA membership in a long time. I remember going to get maps with my dad when I was…read morelittle. Finally got a membership this year and went to the local physical location to vet some tour books and maps! Sometimes it's just more fun this easy instead of hiding behind a screen. Everyone was very friendly and showed me ask te different amenities offered, which includes copying service and notary! The key offerings though include services for travel, insurance, discounts, and printed maps!! You can even do DMV related services at some locations. I got ask the help I needed and try made sure Ib was aware of programs where I could earn AAA dollars to go towards my next year's renewal. AAA had definitely changed over the years, but the core services, offerings, and customer service have not changed.

Terrible customer service. I would advise you to look for a different roadside assistance…read morecompany!!! Wish I could give zero stars. Been a member since 2001 but have cancelled.

Quería dejar esta reseña porque tuvimos muy buena experiencia con Melina Duarte. Ella habla espanol…read moree Ingles. Ella nos ayudó con el seguro del vehículo y desde el primer momento fue muy atenta, clara y organizada. Todo lo explicó de una forma sencilla, sin enredos, y se tomó el tiempo de revisar bien cada detalle para ofrecernos la mejor opción. Además, fue muy rápida en todo el proceso, lo cual se agradece muchísimo. Se nota que le importa hacer bien su trabajo y cuidar a sus clientes. La recomendamos sin duda. Gracias, Melina.

Best office ever! Great rates, and agents with well over 50 yrs combined experience. Under new…read moremanagement too, and it's been serving Plant City and Floridians for at least a decade helping people with the best rates out there. Outstanding customer service too!

Deb was great! I received a card from her outside of her office. I called her the next day to get a…read morequote for my business insurance. What a great experience. She was very professional and knowledgeable!

This was a great agency until Craig Frese retired, now it just feels as if I have been scammed…read more In December 2016, I received notice from Citizens that they would not be renewing our homeowner's policy in June 2017 when the policy we had, expired. They did not give any explanation, just one paragraph saying they would be cancelling. We have never, in 20 years of being homeowners, made a claim so we were surprised, to say the least. I immediately called Allstate, unaware that Craig Frese had retired. I do not remember if I spoke with Nathan Ellsworth, Thomas Peterson or John Columbia but he assured me that they would take care of everything because "after all, that was his job as our agent". He told me that we had plenty of time to find the right fit at the right price. I felt reassured and didn't think about it again. Having medical issues and having to go out of state for several weeks, I didn't think any more about it until mid-June 2017 when I received a phone call from one of the above, still not sure which, reminding me that our policy was about due and that we needed to find another carrier. I was immediately angry at myself for letting this slip my mind but soon became angry with Allstate for not doing something sooner. Once again, I was assured that there was still time to find the right policy. I called several times between that day and June 30 to see what was going on and each time, they were still looking. I had asked to speak to Courtney, Craig's daughter, who had always worked on our policy since we first purchased our home in 2010. Each time, I was told she was out, on another line and once even told that she was at a conference but they were all working very hard to get our policy in place before the one we had expired on June 30. Finally, on June 29, 2017, Thomas called and said they found one but the cost was more than double what we had been paying. He was still looking. On June 30, 2017, I was called to go into the office to sign the new policy. It was late in the afternoon when I was called. The policy had gone from approximately. $1400 to $3200. Of course I signed it because at that point, I had no other choice. It was also at this time when I met John Columbia and he told me that Courtney had been gone from that office for about three months. This was when I decided that I would be looking for another carrier but especially another agent. We let it go for the year but have been shopping around, when time permitted. We have found a new agent and new carrier and the cost in nowhere near what we paid last year. When my husband went in to cancel the policy this past week, John asked him who he went with and after my husband told him, John said, "Oh, we write for them, we could have probably got it for you with about a 30% discount. I find it rather amusing that not only do they write policies with the new carrier that we chose but that they could have gotten it for us about 30% less than we paid. I have to ask myself, and them actually, why couldn't they have done this last year or even this year after they knew the huge increase we had last year and that this year the carrier was raising our another $500? I am also curious as to why last year, when I called in December after receiving the cancellation notice from Citizens why did they wait until the middle of June to even start looking for a new carrier for us? Why did they lead me to believe that Courtney was still working on our policy when she had been gone from the company for at least three months? Trust is huge; once it is gone, it is very hard to get it back.

Juantia will take time & show care & true concern for your particular situation and goals. In just…read more3 months using the credit repair, my score with all 3 bureaus increased by 15 points. Juantia provided helpful advice on ways on my own that I can improve matters & accomplish what I need in the easiest way possible. When you sign on with the service she spends time answering questions & is available if you need to text and have a question or concern. She takes initiative to follow up with you to see how things are coming along for you. I highly recommend Juantia & her services, you won't be disappointed!

Question? Why can't…read moreCHASE find customer service people who are actually SERVICE ORIENTED? I said I need to do a wire transfer and she says with attitude BTW "have a seat and we'll see what we can do. It will be a bit of a wait." Why can't CHASE hire people without attitude and workers who make their customers feel appreciated?

Complete idiot working here. As long term Chase clients, we came here for a signature guarantee…read more The lady told us she needed proof the paperwork we needed a signature guarantee on was for an account we actually owned. She demanded a statement to see our balances and proof of ownership. This is absolutely not required to guarantee the signature of the person signing paperwork. Then the employee took off and went on an appointment making us wait until she was done.