Lady that answers the phone is rude and has a smart mouth. I canceled my insurance over a year ago,…read moreand on the 4th they randomly STOLE $45 out of my account, hoping I wouldn't notice! I called multiple times for an answer, and they finally said they'll send a check out on the 16th, which is unacceptable! You STEAL my money and then make me wait for it?! My attorney will be looking into it thoroughly!

From the owner: Specializing in: - Homeowners Insurance…read more- Life Insurance - Health Insurance - Annuities & Retirement Insurance Plans - Auto Insurance - Insurance - Long Term Care Insurance - Property & Casualty Insurance

Do not get auto insurance with this company!! This company…read morewill not pay my mom claim that she dearly pays every month. We hiring a lawyer!

Direct Auto Insurance is perceived as dishonest by some customers. I have been with them for over a…read moreyear and recently received a better offer from another insurer. I had just entered a renewed policy with them, making an initial payment of $155. On the same day, I received a more competitive quote from my group auto insurance at work and attempted to cancel with Direct Auto. To my surprise, I was only eligible for a $6 refund for the one week I was covered. They do not disclose the amount of their cancellation fee or what they refer to as "short rate provisions contained in our manuals" upfront, nor when you decide to cancel. I feel as if I lost $149. I have resolved to never purchase any insurance from them again and intend to persuade others to steer clear of this company. They engage in practices that could be considered unscrupulous and should be held accountable.

Love this place. Best rates in town. Been here for years. They are easy to work with. I have my…read morehome insurance through them as well...Bundle Discount!

They are very friendly and professional they are very nice people and they help you out if you…read moredon't understand what they are talking about

Everyone at the agency has been very helpful and professional. I would highly recommend Paul Mims ,…read moreand his staff. Rusty McCraw

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've been with an Allstate agency for over 30 years and have worn many hats. My tenure and experience has allowed me to not only understand the ins-and-outs of insurance, but also to service hundreds of families regarding their protection needs. I can help you protect the things that are important - your family, home, car, boat and more. I'm proud to work with a company who's been serving satisfied customers for over 80 years. I can offer quality insurance that's affordable and provide easy access for you to contact me in person, over the phone, or through my Web site - wherever and whenever you need. Both Allstate and I know how important price and service are for a long-lasting relationship. As your Allstate agent, I can help you understand how the choices you make - such as the car you drive - affect your insurance rate. I'm committed to helping you get the appropriate level of protection and make it easy to do business at Allstate.

Extremely terrible service, overpriced insurance. Not a single time I've been there have they ever…read morebeen hospitable. The company does not work for it's customers, its strictly about money. They couldn't care less about the customer or the convenience of the customer. Other much better insurance companies provide better rates. The low cost insurance promise is a facade, I would highly recommend nobody does business with this company. I'd honestly rate a 0/10

absolutely the worst company by far. They dropped my homeowners insurance because I made a claim…read more They don't want to do what they are designed to do. Pathetic excuse for company.

If you'd like to be treated like an insignificant piece of garbage and have to call multiple times…read moreto fix something as simple as your mailing address (and Jesus help you if you call to cancel your policy), look no farther than Pam Accardo - State Farm Insurance Agent. Patsy and Amanda are the rudest people I've ever encountered and don't know how to speak to customers. The ONLY help I was able to get in a courteous manner was from Laurie. This is the 2nd time I've left State Farm, so lesson learned. The attitudes are astounding! When your customer isn't happy, you don't get to be self-righteous. When you charge higher premiums than every other agency because you're providing so-called premium customer service, you better deliver that service with a Coke and a smile. I truly do not know how they are still in business. It's unbelievable!

Josh's office always looks for the best way to save you money, but makes sure your are covered. You…read morecan't beat the staff there!

This agency (Josh Fuselier State Farm) made a serious mistake with my auto coverage. I specifically…read morerequested that they cancel coverage on my old 2009 Lexus, but they mistakenly dropped coverage on both my old and new car. Instead of admitting the error and correcting it, they've been trying to charge me over $1,800 for the seven months I was unknowingly uninsured. During this time I never received a bill via email, mail, or phone. Nothing. I attached a screenshot where they confirmed canceling my old Lexus policy, but nothing about my new car, which was supposed to remain covered. When I reached out directly to Josh Fuselier, he wasn't able to help. I eventually went to a local State Farm office here in Austin (Casey Clark's office), and they confirmed this situation was not handled properly. They are working to correct the issue, but it has now been nearly two months since I first raised this. I don't leave reviews lightly, but the way this was handled has been unacceptable. Customers deserve honesty, accountability, and quick resolution when mistakes are made, rather than gas lighting them.