Do not get auto insurance with this company!! This company…read morewill not pay my mom claim that she dearly pays every month. We hiring a lawyer!

Direct Auto Insurance is perceived as dishonest by some customers. I have been with them for over a…read moreyear and recently received a better offer from another insurer. I had just entered a renewed policy with them, making an initial payment of $155. On the same day, I received a more competitive quote from my group auto insurance at work and attempted to cancel with Direct Auto. To my surprise, I was only eligible for a $6 refund for the one week I was covered. They do not disclose the amount of their cancellation fee or what they refer to as "short rate provisions contained in our manuals" upfront, nor when you decide to cancel. I feel as if I lost $149. I have resolved to never purchase any insurance from them again and intend to persuade others to steer clear of this company. They engage in practices that could be considered unscrupulous and should be held accountable.

Lady that answers the phone is rude and has a smart mouth. I canceled my insurance over a year ago,…read moreand on the 4th they randomly STOLE $45 out of my account, hoping I wouldn't notice! I called multiple times for an answer, and they finally said they'll send a check out on the 16th, which is unacceptable! You STEAL my money and then make me wait for it?! My attorney will be looking into it thoroughly!

From the owner: Specializing in: - Homeowners Insurance…read more- Life Insurance - Health Insurance - Annuities & Retirement Insurance Plans - Auto Insurance - Insurance - Long Term Care Insurance - Property & Casualty Insurance

Extremely terrible service, overpriced insurance. Not a single time I've been there have they ever…read morebeen hospitable. The company does not work for it's customers, its strictly about money. They couldn't care less about the customer or the convenience of the customer. Other much better insurance companies provide better rates. The low cost insurance promise is a facade, I would highly recommend nobody does business with this company. I'd honestly rate a 0/10

Love this place. Best rates in town. Been here for years. They are easy to work with. I have my…read morehome insurance through them as well...Bundle Discount!

They are very friendly and professional they are very nice people and they help you out if you…read moredon't understand what they are talking about

Very Professional. Great Job! Tori helped me by comparing my current policies & coverages. We…read moretook advantage of "bundling" and she helped to reduce my costs, Effortless! I really appreciate their help. Thanks.

Paulen has been my agent for more than 5 years. We chose her office after our agent passed away…read more Her team, Amelia & Sonjia are always so quick to answer any small questions or concerns I may have even via email since I work in an office where we have limited phone time. Amelia recently SAVED us money by alerting me that we were fixing to lose a discount that we were entitled to. I love their location and the feeling they are truly sincere with any of questions. Thanks Paulen, Amelia, Sonjia, and the other team members for always being there for us!

I was moving to Monroe, LA and it was suggested that not use the moving company's insurance and…read moreusually its included in a renters policy... So I goto Allstate to get a renters policy.. Aside from the actual coverage amounts for the rented dwelling, I ask very specific questions of the associates concerning moving insurance. They assured me that those things were covered... So I signed the policy for 6 months. After the movers came and delivered my belongings, I discovered missing items, damaged items, damage to the hardwood floors in the rental that per specific language in the rental agreement, I'm responsible... I filed a claim and not given to someone local, but rather some desk jockey 600 miles away that had no intention of taking an accurate damage claim... rejected everything that I was told to be covered... *******Long story short... BUYER BEWARE!! ****** NOT ONLY IS ALLSTATE WANTING TO TAKE YOUR $$ AND NOT UPHOLD THEIR END OF THE AGREEMENT, BUT THE LOCAL AGENT AND HER STAFF ARE NOT GOING TO STAND UP FOR WHAT IS RIGHT... DEFERRING ALL DECISION ON WHAT CORPORATE SAYS...

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As a Personal Financial Representative in Monroe, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car and more. I can also help you prepare a strategy to achieve your financial goals.