I have been a customer with Brightway Insurance Company in Fleming Island for a year. During my…read morefirst year, I experienced a hiccup that became a hardship as a new customer because the agent at Brightway never cancelled my existing policy with Geico (Security First) prior to issuing me a new policy with Progressive (ASI). This error was a costly one for me and my family because my mortgage company paid both insurance policies from escrow. This created an escrow account shortage which resulted in my fixed rate mortgage increasing by $440 per month due to double coverage. Needless to say, with December being my renewal month, I was a bit apprehensive about remaining with Brightway as a customer. On December 14th, I received a call from their office in reference to an increase in my renewal policy. This call prompted me to visit the office in person prior to renewing especially after the previous year incident. When I entered the Fleming Island branch office I encountered Mr. Otis Brazil, at that time we discussed my renewal policy. He was more than eager to shop the market immediately for a lower competitive policy and was successful in substantially lowering the rate I had been previously quoted as well as assisting me with obtaining a refund for the double coverage that occurred last year. Mr. Brazil, truly restored my trust in this company. Otis insurance IQ, customer service skills, communication and his genuine willingness to assist me with my insurance needs is the only reason I will remain a customer with Brightway Insurance Company. I am looking forward to a brighter year in the area of insurance because of Otis! Sincerely, Shawn Curtis

Katherine's office has been very helpful with meeting all my needs. Casey made switching carriers a…read morebreeze while saving me money in the process. I love the convenience of having someone I can call directly and even meet with in person just around the corner! 5 stars all around!!!

It is absolutely ridiculous how many times I receive contact from this location after requesting an…read moreonline quote. Jackie continues to harass me each day by phone and email asking if I am ready to switch from my current provider. I asked her not to call me but she still does. Today, I received a postcard in the mail asking me to call her. I sent an email to her boss telling her that if I receive any more contact, I am reporting them to the FTC. I will not do business with this office.

Luke was extremely professional, thorough and knowledgeable…read more He was patient and calm as he answered all of my questions. Thanks to Luke my experience in switching auto insurance from a different company to State Farm was very smooth.

I had an excellent experience working with Dolan Ramsey at Farmers Insurance! He was incredibly…read moreefficient, professional, and kind throughout the entire process of getting both my auto and renters insurance. He made everything smooth, simple, and stress-free, taking the time to explain the details and answer my questions. I truly appreciate his responsiveness, patience, and outstanding customer service. It's refreshing to work with someone who genuinely cares about helping their clients. I highly recommend Dolan Ramsey to anyone looking for insurance and a great customer experience

I'm very disappointed with this agency. I contacted them on Feb 9th requesting they shop my…read morehomeowners coverage because my renewal doubled. it is now March 2nd and I still have not heard back. No customer service here.

From the owner: Home Insurance Auto Insurance…read moreCommercial Insurance Life Insurance

Amazing team! Professional, diligent and all about their clients. Highly recommended!read more

I gave them two stars because at least someone did call me. Unfortunately, I was driving at the…read moretime so I couldn't give him the VIN numbers of my four cars and other information he needed for a quote. I asked him to send me an email with his needed information so I could get it for him at my first opportunity. No email. I sent an email to follow up with them .... crickets. Business must be good to alienate prospective customers.

This guy is an incompetent idiot and should not be trusted to handle your insurance policy. We gave…read morehim information to submit to the insurance company on January 21st and he told us, "I'm sorry, it fell through the cracks, and I am going to "try" to fix it before I go on vacation next week." That was on Friday, February 12th, 2016, almost a month after we sent him all of our information. Now, our policy is in cancellation status and we have to fix this again because of his incompetence. Please don't trust him to take care of your insurance.

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. My dad always told me, "The early bird gets the worm." To me, that means working hard, being prepared, being on time and knowing your craft. I've always believed you can make a huge difference in people's lives if you just ask the right questions, and that's what I try to do every day at my agency.After receiving my bachelor's degree from the University of Florida and my master's degree in Sports Management from Barry University, I began representing Allstate in 2012. I took over the Orange Park, Florida, agency when my mentor retired in 2015. I love being a dad. My wife of 13 years, Jennifer, and I have two sons, Trevor, 12, and Elias, 8. We enjoy watching the Jacksonville Jaguars as well as AA minor league games and going to South Beach Park in Jacksonville Beach. Our agency, specializes in automobile, homeowners and life insurance. I work hard to be an Allstate representative to customers in my community.

I went to a class to learn about things that will affect my life as I age. I was very impressed and…read moreinterested in what they had to teach us. Then they fed us dinner from an Italian restaurant. The food was good. It seems that they truly are interested in helping me make very important decisions in my life. Thank you very much. Pros: learning my options for the future. Two class speakers were very good. Cons: I hate Orange Park. It took me an hour to get there. Traffic is terrible. Recommend? Absolutely

I needed help with my Medicare and Bill Green was there to help me through it. (Thanks Bill!) After…read moremy meeting with him I had a meeting with their Financial Advisor, Justin Nichols. I can't say enough about how I thought I was in a good place financially, but he was able to save me several several thousand in fees, and took the time to make me understand what he was thinking. It was impressive!! He found another 401k that I thought was lost, and put them into an account that has been kicking ass. I wish my wife and I would have talked to him sooner.... We would have retired on a beach somewhere a few years ago. Overall, Bill is the mad scientist of Medicare, and Mr. Justin has quite a talent for investments. I see now why they have over 400 straight 5-star reviews. Highly recommend!!!!