I went to a class to learn about things that will affect my life as I age. I was very impressed and…read moreinterested in what they had to teach us. Then they fed us dinner from an Italian restaurant. The food was good. It seems that they truly are interested in helping me make very important decisions in my life. Thank you very much. Pros: learning my options for the future. Two class speakers were very good. Cons: I hate Orange Park. It took me an hour to get there. Traffic is terrible. Recommend? Absolutely

I needed help with my Medicare and Bill Green was there to help me through it. (Thanks Bill!) After…read moremy meeting with him I had a meeting with their Financial Advisor, Justin Nichols. I can't say enough about how I thought I was in a good place financially, but he was able to save me several several thousand in fees, and took the time to make me understand what he was thinking. It was impressive!! He found another 401k that I thought was lost, and put them into an account that has been kicking ass. I wish my wife and I would have talked to him sooner.... We would have retired on a beach somewhere a few years ago. Overall, Bill is the mad scientist of Medicare, and Mr. Justin has quite a talent for investments. I see now why they have over 400 straight 5-star reviews. Highly recommend!!!!

I've used Ricci insurance now for over 6 years. Started as auto, then in 2021 I became a real…read moreestate investor and brought them that business. They have moved beyond just great insurance team, to crucial part of my strategy and network. I couldn't give a higher recommendation for a team that: - knows their role as experts - is extremely responsive - really really cares about the relationship

NEVER USE THIS COMPANY!!!! Not only are they overpriced and charge commission that are not earned…read more They hire staff that is NOT trained and makes dangerous errors when providing insurance quotes. We had to argue with them to make corrections when the quotes not only had the incorrect type of insurance, incorrect ownership name, wrong property sizes and mixed up mailing address. Basically they got nothing right and then wasted hours of our time trying to get things corrected. Then to make things worse they sent us a payment link which we followed their instructions to pay. Our payment was "lost" and they told us we should file a false fraud claim with our bank/credit card to get a refund and to make the payment again!!!! Save yourself and NEVER use this horrible company. They are NOT insurance experts. We had to keep following up with them and never even got an apology or compensation for our issues they caused.

I have been a customer with Brightway Insurance Company in Fleming Island for a year. During my…read morefirst year, I experienced a hiccup that became a hardship as a new customer because the agent at Brightway never cancelled my existing policy with Geico (Security First) prior to issuing me a new policy with Progressive (ASI). This error was a costly one for me and my family because my mortgage company paid both insurance policies from escrow. This created an escrow account shortage which resulted in my fixed rate mortgage increasing by $440 per month due to double coverage. Needless to say, with December being my renewal month, I was a bit apprehensive about remaining with Brightway as a customer. On December 14th, I received a call from their office in reference to an increase in my renewal policy. This call prompted me to visit the office in person prior to renewing especially after the previous year incident. When I entered the Fleming Island branch office I encountered Mr. Otis Brazil, at that time we discussed my renewal policy. He was more than eager to shop the market immediately for a lower competitive policy and was successful in substantially lowering the rate I had been previously quoted as well as assisting me with obtaining a refund for the double coverage that occurred last year. Mr. Brazil, truly restored my trust in this company. Otis insurance IQ, customer service skills, communication and his genuine willingness to assist me with my insurance needs is the only reason I will remain a customer with Brightway Insurance Company. I am looking forward to a brighter year in the area of insurance because of Otis! Sincerely, Shawn Curtis

Katherine's office has been very helpful with meeting all my needs. Casey made switching carriers a…read morebreeze while saving me money in the process. I love the convenience of having someone I can call directly and even meet with in person just around the corner! 5 stars all around!!!

It is absolutely ridiculous how many times I receive contact from this location after requesting an…read moreonline quote. Jackie continues to harass me each day by phone and email asking if I am ready to switch from my current provider. I asked her not to call me but she still does. Today, I received a postcard in the mail asking me to call her. I sent an email to her boss telling her that if I receive any more contact, I am reporting them to the FTC. I will not do business with this office.

Luke was extremely professional, thorough and knowledgeable…read more He was patient and calm as he answered all of my questions. Thanks to Luke my experience in switching auto insurance from a different company to State Farm was very smooth.

ZERO STARS if I could…read more I will never use State Farm again, and I would absolutely not recommend this office. I called last week to cancel my auto policy because I had sold my car and the rate I was quoted for my new vehicle was outrageous. I cancelled the policy a full week before my premium was due. Despite that, State Farm still drafted approximately $250 from my bank account yesterday for a vehicle I no longer even own. I tried calling this office to resolve the issue, but you cannot get through to anyone. Their phone system literally says they are not accepting calls. I finally drove to the office in person. The receptionist could see a note showing that I had already requested the cancellation, but apparently the autopay was never turned off. She had to process the cancellation again and told me to wait for an email regarding my refund. I received the refund email today, and the amount being refunded is not even half of the payment they took from my account yesterday. So once again, I tried calling the office. Once again, they are not accepting calls. I am now having to deal with a virtual/live chat agent, and even that agent has to contact this office to determine what my correct refund amount should be. I have attached a screenshot showing that even State Farm's own agent cannot simply resolve this without contacting the office. What is going on here? If handling a simple auto-policy cancellation is this difficult, I cannot imagine trusting this office with homeowners insurance or anything more complicated. The lack of communication, inability to reach anyone by phone, incorrect draft after cancellation, and now an incorrect refund amount have made this an absolute mess. AVOID THIS OFFICE AT ALL COSTS.

I'm very disappointed with this agency. I contacted them on Feb 9th requesting they shop my…read morehomeowners coverage because my renewal doubled. it is now March 2nd and I still have not heard back. No customer service here.

From the owner: Home Insurance Auto Insurance…read moreCommercial Insurance Life Insurance

Scott Jr is very knowledgeable and took the time to get to know me and help me decide on the right…read morepolicies for my situation. He also took the time to explain everything to me. Everyone in this office is friendly and accommodating. I would highly recommend Scott Jr and Scott Sr. They are great!

Scott is great. When I started researching insurance companies I was overwhelmed. Scott and his…read moreteam took the time to sit down with me and explain the nuances. I've been with them now for over 3 years and wouldn't change my decision. In simple terms they have a great product, they provide incredible service, and are down right honest people. As my life continues to change I keep them posted and they help me plan long term. I highly recommend Scott and his great team!