One auto Lighthouse Insurance $370 One auto Geico $136…read more Which one would you pick? Not only was it a bad decision to go with Lighthouse I had no one that wanted to help me even go through my policy. Finally, I got Scott to help me which was very considerate. You would think as a customer they would help you save money ... tell you to cancel go with a different insurance company to save money, but they don't offer any help like that and I don't know why

I have been a client of lighthouse insurance for several years now. They are a fantastic, locally…read moreowned and operated Erie Insurance provider. I love the fact that it is a locally owned small business that has the backing and resources of a national company. So, I get all of the benefits and perks of a large company, with the personal attention and exemplary service of a small business. We recently purchased a new vehicle on Saturday, when the offices of my local representative were closed. However, when I sent an email to my point of contact, it was responded to within hours! This is what fantastic customer service is! I go out of my way to patronize and use locally owned small businesses. Sometimes this means that you will not always have access to some of the benefits you might get with a larger company. But again, being a locally owned office that is part of a national company is getting the best of both worlds. Wow we only have our automobiles insured through them, they also provide homeowners insurance and a myriad of other services as well. I cannot recommend them enough!

I have had insurance with this group for a long time (Previous part of Performance Insurance…read moreGroup). Under Mader Insurance & Performance the staff and agent are rude and unprofessional. I simply called to cancel a policy and was lectured on how the MVA would handle a cancellation and they demanded to know the status of my vehicle and where our tags have been turned in ?????? Despite repeating myself several times that I am not interested on being advised she persisted. Dana did the same and when I expressed I didn't need to be advised on the matter and didn't like the condescending tone of Julia she again began to explain to me what happens when I cancel a policy. Really a bizarre group and arrogant behavior. Instead of honoring specific requests they lecture you and talk over and overall lack common considerate communication or responsiveness. I have friends and family members experience the same situation. Poor advice to try and convince you to retain unneeded policies. Do yourself a favor and move along to another Agent.

UPDATE 2015: I've been with this insurance agency for over ten years and they leave a lot to be…read moredesired. Good luck if you need them for anything! They are bad about returning calls, emails, etc. They're not very caring and you're looked at like just another client. When you call I've found no one can help you unless it's your specific agent. What's that about?! I thought by switching from a higher priced insurance to Erie would be cost effective. Just remember you get what you pay for.

Easy and great local insurance provider in Prince George's countyread more

If you want nice friendly service go here! They will work with you and give you the best rates out…read morethere. Also their customer service is top notch and always there when you need them. I have been with them since 1988 when I purchased my first car and my parents have been with them since 1973. I am very happy with them and always recommend Carrollton Insurance Agency, Inc. to all of my family and friends.

I have been with Lighthouse Insurance for almost 10 years. They ensure my primary residence, my…read morerental property, and my automobiles. In fact, just today my mother switched insurance providers to Lighthouse Insurance as well. The staff is amazing. They are incredibly knowledgeable, and very personable and friendly. I never feel like I am bothering them or asking a stupid question if I reach out. They are very responsive and also work very hard to make sure that you are getting the best coverage available for the best price. Lighthouse Insurance is under the Erie Insurance umbrella. So you were getting all of the benefits of a large provider, but with much more personalized service. I cannot recommend them enough!

Thought I found a good thing when I started doing business with Lighthouse. Things changed when I…read moreneeded to make a claim. The staff is great, but the principle was decidedly unhelpful, unknowlegeable and unprofessional. One call to another provider and I am now saving approx. $1,400.00 p/year. Beware.

I highly recommend Liberty Mutual Insurance! I've had to use them twice in the last year. Both…read moretimes they come quickly. There was no problem with getting payment. The representatives are professional and knowledgeable. I have had a wonderful experience dealing with Liberty Mutual. You know how you purchased insurance and you keep it for years but you never use it. When I did have to use it it was an experience that I was happy with. Again Liberty Mutual is a wonderful company to work with.

Do not be deceived by the commercials,I left Liberty years ago because they kept raising my rates…read more Even with no points or accidents. Called two weeks ago just to see what they could do for me. They were almost 600 dollars more than I am paying now........

DO NOT GO HERE FOR TIRES!! Took my car in after being told my tire had a hole in the seam wall…read morethat was not repairable. We were in a pinch as our usual mechanic couldn't get the tire and get us taken care of same day. I purchased a tire at AAA, Gambrills and paid to have it installed while I waited. Left there happy thinking my tire had been replaced only to arrive home and realize they had not replaced the tire as I requested and paid for but simply plugged the hole in a way that would not last 10 miles. Went back and talked to the manager and was told that he did not know how that mistake could have happened and that it would take 3-5 weeks to get my money back. To say I felt cheated is an understatement- not sure what is going on at this "service center" but be aware!

PLEASE READ REVIEWS BEFORE MAKING AN ANNPOINMENT…read more Took my 2017 Buick here to find the reason for a whistling noise and an oil change. When we went to pick up the car my husband drove it off the lot and the whistling was still there. I immediately called and was informed that they needed to order 2 more parts. The Parts came in pieces in 2 different deliveries. We took the vehicle back on Friday, I was informed they replaced the parts but could still not find the source of the whistle. (remember they called me on Monday that the car was finished!). So they had the car all day Saturday as well and no call to update. I called for an update and was told they had to stop working on the car because they needed to fix 2 other cars!!!!! I new where I stood at that point AND they never called me back before they closed for the weekend. At this point I had it! First thing Monday morning called another shop and they said to bring the car in. So I called and told them I would be picking up my car and taking it somewhere else. I paid a total of $828.24 for 3 days in the shop at AAA Crofton, car is not fixed AND after I paid $173.99 for them to run Diagnostics. I know I owe for parts but labor for diagnostics is ridiculous. They did not diagnose anything. I also reviewed them on their site and no one has even reached out to me. They did not supply the quality of the service I expect from AAA, The new shop diagnosed the issue within an hour, ordered the part and had my car fixed and on the road a day before promised.

This insurance agent and his team couldn't be more helpful. They respond very quickly, whether…read morethrough email or phone. I often send nebulous requests through email to get a response back that is the answer to the question I actually wanted to ask in the first place. Top notch folks.

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