One auto Lighthouse Insurance $370 One auto Geico $136…read more Which one would you pick? Not only was it a bad decision to go with Lighthouse I had no one that wanted to help me even go through my policy. Finally, I got Scott to help me which was very considerate. You would think as a customer they would help you save money ... tell you to cancel go with a different insurance company to save money, but they don't offer any help like that and I don't know why

I have been a client of lighthouse insurance for several years now. They are a fantastic, locally…read moreowned and operated Erie Insurance provider. I love the fact that it is a locally owned small business that has the backing and resources of a national company. So, I get all of the benefits and perks of a large company, with the personal attention and exemplary service of a small business. We recently purchased a new vehicle on Saturday, when the offices of my local representative were closed. However, when I sent an email to my point of contact, it was responded to within hours! This is what fantastic customer service is! I go out of my way to patronize and use locally owned small businesses. Sometimes this means that you will not always have access to some of the benefits you might get with a larger company. But again, being a locally owned office that is part of a national company is getting the best of both worlds. Wow we only have our automobiles insured through them, they also provide homeowners insurance and a myriad of other services as well. I cannot recommend them enough!

Ms. Perla was very pleasant to speak with on the phone and made me feel valued. She took into…read moreconsideration of my future needs and was polite the entire time. Thank you

Dana was very very helpful and got my premium to where it's supposed to be. Dana has very good…read morecustomer service and I would recommend her anytime. thank you so much Dana

I really appreciate the great service I receive from State Farm Insurance. The young man Chris, is…read morealways very knowledgeable, helpful and polite. I couldn't ask for better service.

Very professional and helpful. My agent made sure that I had every discount. I appreciate her…read morededication.

Great Customer Service !!! Thanks Cassie for helping with…read morethe policy changes. Rob Johnson

Insured beware, after nearly 30 years of homeowners insurance on at least two properties sometimes…read morethree over that time our first claim has become a nightmare. We were sold replacement cost and believed that meant matching repairs but apparently that is a different rider known as wrap around or something. Now that Donius took over Patterson I would run for the hills before working with this company. The adjuster told us that there should be a declination of wrap around in our file but when requested we were told there is none and they send out letters to communicate such matters. Those letters are formatted as sales brochures in our opinion and did not help anyone understand these nuances. Our very first claim in those 30 years and all we are getting are delays and denials and the adjuster hounding contractors that did come to estimate.

I am a small business owner, not a big dollar client. I originally sought out doing business with…read moreScalley as I knew the name due to being from the same Town and such. They treated me like I was just as important as any of their most lucrative accounts. The ongoing customer service has been impeccable, especially from Cathy Sansoti, she has been amazing, what I would honestly consider, irreplaceable. No matter your insurance needs, big or small, you cant go wrong with Scalley Insurance agency. Sincerely,

John Scalley and his team are consummate professionals always offering education and support before…read moreit's requested. When I refer them, I know I can depend on them to take exceptional care of clients, colleagues alike, highly recommended.

So far, not very impressed with customer care at this office. Don't know if this is typical of all…read moreState Farm offices in the area, but whenever I have any questions on my policy, it always takes me more than one day to reach my agent, let alone get any answers. My assigned agent (Mr. Fairchild) never calls back. I'm always told he's either busy or not in, so I leave a detailed message (e.g., need to add my kid's new car to our insurance) with the front desk to which the reply is always that he will get back to me the same day. He never does. Nor does he the second day. I understand people are busy, so I've even tried a direct e-mail to my agent, thinking that would make it easier for him to get back to me. Never got a reply. I wouldn't mind if at least I'd get some acknowledgment just to let me know that he'll get back to me later in the week! It makes me question if I really want to have my insurance with an office that is in no hurry to address existing clients. What would it be like if I ever had to file a claim or got into an accident? Either way, I don't get the "good neighbor" treatment here and my agent certainly never "is there." I've been a long time State Farm customer, but I'm so disappointed by my experience here that maybe it's time to switch. My advice is, if you're considering signing up with this office or any other insurance company, make sure that you get an agent who is reachable. One who will at least check in with you via e-mail or whom you can expect to get a call back from within the week. You want an insurance agent you can rely on.

From the owner: We pledge to provide professional insurance risk and financial services options considering the…read moreneeds of our State Farm insureds in a friendly and caring manner. We will deliver to our State Farm policyholders fair, timely and proactive services. We are committed to doing what we can to help you meet your goals while striving to earn your confidence. We strive to be the leader in the insurance and financial service industry and community. License #: MD-195028, DC-3001379680

Jeff, Cassie and the rest of the team do an incredible job providing superior customer service…read more They are always willing to help and review your coverage to assure the best coverage at the lowest price. The only time I had a claim Jeff personally worked through it with me to assure I understood all of the options. Also I recently lost a family member and Jeff sent a sympathy card and the entire team signed it. Its nice to still get phone calls and the personal attention/customer service in the era of emails. Thanks.....

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I grew up in Severn, playing sports at the little league in Glen Burnie and both soccer and baseball at GBHS. I have made so many friends over the years in the community and now enjoy the opportunity to serve their insurance needs.