1. Allstate Insurance: Kenneth Kelley

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Thornton, CO

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Allstate Insurance: Kenneth Kelley

3.7 (3 reviews)
Closed • 9:00 am - 5:00 pm

Services - Allstate Insurance: Kenneth Kelley

Homeowner or property

Car and truck insurance

Life insurance

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I was very disappointed with the level of service and communication I received while requesting a…read morequote from Aspen Insurance Group. I first contacted Aspen on March 4th, 2021 at 12:00 pm, requesting an insurance quote for my home and car. I had to repeat details multiple times on the phone, and at the end, told them to feel free to call if they need to confirm any details prior to issuing a quote. The rest of the communication was through text with Alondra. I sent screenshots of my cars' details to help make it easier. I was told that they will work on that right away. I contacted them the next day (Friday, March 5th), asking for an update. I got a reply that they were "a little behing yesterday" but will get it to me as soon as possible. I did not get a quote until Tuesday, March 9th, at 5:20 pm. I had given up on them by then, since two other Insurance Groups got back to me within 2 hours of me contacting them, and both of the other Insurance Groups called to confirm the info they were inputting were correct (something Aspen never did). The details Aspen had in the quote were not correct, and they saved one of the files with the wrong first name (Joshua instead of Justin). Very unprofessional. Their quote was a lot more than the other two companies that quoted me, and the other two got back to me within two hours of contacting them, and called me to go over the details and answer any questions I had after they sent the quote. I sent a reply email letting Aspen know there were mistakes (to Alondra, and their general office email), on March 11th, and letting them know to call me in order for them to get the details of the poor customer service that I experienced. I have never head back and it is March 24th. I was hoping we could resolve this by talking over the phone, but it seems their communication is lacking on all fronts. I am grateful that I did not use this Insurance Group, because I am sure if I ever had to make a claim, it would be hell dealing with them.

pésima aseguradora , tuve un accidente y nunca supe realmente quien era mi ajustador por que ni…read moreellos lo tenían claro , quien era , busca que si responda en caso de accidente , esto pasó mayo del 2024 , paga tu dinero a quien te va responder , #"NO CONTRATES ESTE SEGURO ASPEN"

Vic Santamaria - State Farm Insurance Agent - State Farm Agent

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Every time I have a question about my policy, they never seem to have an answer, and act like it's…read morean inconvenience to help me. The only way I can seem to get help is if I call State Farm directly and talk to other offices. If you are looking for a new insurance agent, I would skip this one and keep looking.

Worst insurance agent office I've seen so far. Went to the office at 9:30 figuring they were open…read morebecause the sign at the door stated; office hours 9-5pm Monday -Friday. I visited the office on a Monday. I knocked tried opening the door and it was locked. I called the office and it would just ring. Stayed until 10:15, still no answer from the office or phone. Finally I leave and get a call back at 11:15 saying they were there but they couldn't help me because they were "too busy " and "catching up on work". Unfortunately I had submit a claim and needed to talk to them in person so I went to the office once again and the guy at the front seem so lazy and every time I've stopped by he's always on his phone watching Netflix. He gave me somewhat helpful information and then suggested I could do most of the claim, which is the insurance job but either way I gave them all the info and copies of paper work. The next day I called the Insurance company, not this office and they said they got the claim but they still needed more information because the office didn't give them much, which is funny because all the information that they needed was everything I gave to them to take care of the claim. I have done everything for my claim without the help of this office and I am not happy with the agent or assistance given here. I personally don't recommend this place. I

Allstate Insurance: Kenneth Kelley - homeinsurance - Updated November 2026

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