Great insurance agent! Kathy is very friendly and helpful and takes care of the customer. Thank you…read morefor taking care of me for so many years. I would not trade insurance companies.

Our insurance was automatically moved to Joel Alba after our agent retired back in the early 90's…read more I was not happy with the change right off the bat. We had billing problems straight away, and I have never found Kathy to be a very friendly or helpful person to deal with. I have been moving all of our insurance from State Farm to various "other" insurance companies over the last decade or so. Saving a lot of money in the process. We moved all but our daughters life insurance (we were locked into that one.) As our daughter was closing in on her 26th birthday, and was in no position to take over the policy, we requested that Kathy insure that the policy stay with us. She "looked it over", and assured us that it would stay in our names. Well, guess what? She failed to "look closely enough", and the policy was automatically moved into our daughters name. Even though we contacted her well in advance, and were assured "it would stay set up with us". When we got a letter telling us that it was automatically moved, we were told, "well that is what you set up back in 2012". Even though we JUST spoke to her, and were assured that it wouldn't be transferred. She just kept repeating "that is what was on the paperwork you signed in 2012". Apparently not even acknowledging that we JUST requested something else, and SHE indicated that it was good to go. I would have expected here to let us know if there was a paperwork change being needed. But, nope. Oh well. We now have to jump through hoops, because she dropped the ball. Just sorry I couldn't convince my wife to dump Joel Alba State Farm a couple of decades earlier.

Sean Murphy, Insurance Agent and Clare Nielson, Account Manager are great to work with. They are…read morethorough and knowledgeable. I most appreciate their understanding of what I need and then they figure out how to get it done. In particular, this time Sean had to do significant research to get the coverage I needed, and he came though quickly. Clare kept me informed abut what was happening the whole way. These folks are my Insurance Specialists for life.

I had LA Bowen Insurance for 17 years and bought a new car and found a much better rate. I…read morecancelled my insurance with my agent two weeks after the policy started. All billing for the past 17 years went through my credit card. I owed then $122.00 for those 2 weeks and they submitted the debt to a collection agency! First of all, they should have charged my card that has been on file - or pick up the phone or email me. My agent did not have the courtesy to do any of these things so now I'm dealing with a collection agency.

We've been with Paul and his agency for 10 years with Life Insurance and most of that time with car…read moreinsurance as well. We recently added a 3rd car and a teenage driver...so our monthly amount went up a lot. We wanted to have a breakdown of what the costs were and if we could save or reduce coverage in any way to save. We met with Paul and he took the time to break down each line item and explain the costs. We ultimately found that we have the coverage that we need and what would be the safest options for our family. A few years ago, we went to a different car insurance because it was cheaper, but in the long run, it was cheaper because we weren't as well covered and their customer service was terrible. So we made the switch back to Paul and it's been great! We made a mistake leaving and were glad to get the great customer service experience again! Every time we call the office with a concern or issue, we get it resolved quickly and efficiently. I'd highly recommend their agency!

This is the gold standard! He has been my insurance agent forever. He came to my parent's house…read moreto sign me up when I was 16 and got my driver's license! My mom, aunt's, uncles, etc all have stayed with Paul for decades. No matter what life throws at you, day or night, he takes care of you.

Tijana is amazing! She is honest & really wants you to have the best rate. If you currently have…read morethe best rate, she will let you know & tell you to stay. A lower rate with more coverage finally became available for me & now I am saving $30/month. She is thorough & gets everything done for you, I love doing business with her! Thank you

I had my car broken into. The window was smashed and some personal property stolen. I was so…read moredismayed to learn the replacement window was $226, my deductible $250, and my auto insurance (with another carrier) would not cover the personal property. To the rescue, Ken Garff Downtown Insurance. I have a renter's policy there. A fair price for my stolen property was deposited into my bank in a matter of hours.

I got the best price in Allstate after enquiring about 5-6 other companies. Staff if polite and…read morevery supportive. They explain you everything in detail before you take the insurance and help you paying lowest possible rates. Thanks team and I will recommend to others as well.

Shaun is very knowledgeable and takes care of his clients. We have used him for years, and us him…read moreto insure cars, home, and all our other insurance needs. We had a homeowners claim that got jammed up in the insurance bureaucracy for months, once we let Shaun know, he got on the phone, and got it assigned to another adjuster who was great. You can't go wrong with Shaun.

Sydney was really great to work with. Gave me a great price and explained a lot of things in…read moredetail. It helped me understand insurance a bit more. Tons of great advice and pleasant to talk to. Give her the sweet treat AND a coffee she deserves.

So far, the best insurance agent we've dealt with. Susan is one of those agents that actually care…read moreabout her customers. She saved my husband and I so much money by looking into every single possible way she could get us a discount. I've needed to stop the automatic payment withdrawal a couple of times because of medical bills and she was always very good and worked with us. I appreciated that so very much. Our previous insurance company gave us the hardest time when we needed to stop the automatic withdrawals. I never understood that. They were still getting their payment so what's the big deal? I feel like she is compassionate enough to pay attention to what her customers need without giving them a hard time. It's a win win situation... You get awesome caring customer service from her and in return she gets loyal customers that are grateful and want to stick around with her and her agency. I am yet to see how they handle a claim but so far so good.

I started working with Geertsen Insurance Group back when I got my first car in October of 2011…read more Jon and his staff have been great, no, phenomenal to work with! They have answered ever question that I have had, and has brought AMAZING customer service though everything! I couldn't ask for a better agency! Thanks guys!