Great location right off the highway. Prompt services very…read moreattentive to your needs. Staff very knowledgeable about paperwork. Thanks for your help

Seem to have Only 2 knowledgeable employees. I had to wait…read more4 hours to finish my transaction. Always seem to have tech support problems.

Liberty, Liberty, Liberty…read more It never ceases to amaze me how banks and insurance companies operate. You can be a loyal customer, paying your homeowners insurance premiums month after month, year after year--sometimes for decades--and still find yourself dismissed the moment you file a claim. Imagine paying $6,000 a year for twenty years, and when you finally submit a $5,000 claim, the company denies it. You might think threatening to leave would prompt some kind of reconsideration. But no--there's no urgency to retain you, no recognition of your loyalty, and certainly no common sense in keeping a long-standing customer over what amounts to a small payout compared to what you've contributed. To make matters worse--for them--I did leave. A new insurance provider now covers the home, and not only are they more responsive, but the monthly premium is 20% lower than what I was paying with Liberty. This isn't just a story about frustration--it's a reminder: shop around. Don't assume your loyalty is earning you better treatment or pricing. It rarely is. You can often save 20%-30% just by getting a fresh quote, and that savings adds up quickly. Sam Walton, the founder of Walmart, once said: "There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." It was that mindset--treating every customer like they mattered--that took a humble five-and-dime and turned it into one of the largest companies in the world. Somewhere along the way, a lot of these modern corporations forgot that. But you don't have to. Spend your money where it matters--whére it matters to you.

Absolutely horrible. Everything was going good until I renewed my auto insurance this year. I…read moreattained auto insurance with this agency last year (2024). I have a 2012 Hyundai Sonata and only requested to have liability insurance on my car. The first policy was about $480 monthly, that's very expensive for an older vehicle and for someone who has had their license for over 10 years. But I figured because I reside in NY ... that's why it's so expensive. Anywho, 6 months later, it's time for me to renew and the agency tells me that it'll be $521 monthly. I inquired as to why it has been increased being that I hadn't had any violations or accidents, and she said cost of living or some b.s. I brushed it off because I am so busy with work ... I renewed anyway. Things became bad when the agency contacted me in October of this year (2025), to tell me that I was short $5 on my premium. She also stated that if I didn't pay the $5, that my auto policy would be cancelled. I grew livid, because what ?! I basically went off and said to her that I am now paying $521 for a 2012 Hyundai Sonata, that the car isn't even new ... and asked her if that didn't sound strange to her that she's threatening to cancel my policy for their error in calculation ... I also expressed my feelings and said to her and myself that I basically settled when I accepted their insurance. I told her to give me until the end of the month 10/31/2025. Because I knew I was going to shop for myself. By then ... I had found a new policy with GEICO for wayyyyy cheaper ... and cancelled with them immediately. I later learned [today 11/25/2025], that the policy that they gave me was not a policy. It was a financing company, that was financing my policy with them [Mendoza]. So not only was I being charged for a policy that I was not connected to ... nor know who the f*ck it was with ... I was paying the financing company interest! I blame myself, because I didn't review the paperwork prior to signing them. And I am angry because this agency [Mendoza] was not completely honest with me! They never told me that I was financing the auto policy! Like why the hell would I need to do that ?! ... so it all makes sense to me now as to why when I asked them to give me a new quote, they declined by telling me that they couldn't find anything else. Horrible people. Do yourself a favor and shop around for yourselves. Lastly, I only found out that it is a financing company because I now have a balance, which isn't an issue, but it has interest on it. I reached out to the agency [Mendoza] this morning and usually they would respond to me ... they've yet to respond ... Never again and never will I recommend this agency [Mendoza]. Since I cannot respond to your [Clara's] response. Here is my response and my last time addressing this issue. Hi Clara, Thank you for replying, but your response still does not address the actual issues I experienced with your agency. To reiterate: * My premium was extremely high for a 2012 vehicle with only liability coverage. I accepted it because I trusted your guidance and assumed the pricing was standard for NY. * When my premium increased again at renewal, I asked why, and the only explanation I received was "cost of living." No real clarification was given. * Your agency contacted me to say I was short $5, and I was told my entire policy would be cancelled if I didn't pay it immediately--even though the shortage was due to your own calculation. * It wasn't until AFTER I switched companies that I learned the "policy" I was paying for was actually being financed through a third-party lender. This was never clearly explained to me when I signed. I was not aware I was entering into a financing agreement or paying interest. * Transparency was missing during the entire process. If financing was required due to the Assigned Risk Plan's payment schedule, that should have been clearly communicated upfront, not discovered a year later. * When I reached out recently with questions about my balance, I received no response, even though you would normally reply quickly. None of these points were addressed in your public reply. Instead, your response focuses on how pricing and financing work in general, but doesn't acknowledge the lack of communication, the unclear explanations, or the pressure placed on me over a $5 discrepancy caused by the agency's own error. I understand you cannot discuss policy details publicly, but the concerns I'm raising are about communication, transparency, and customer service--not private information. These issues are the reason I switched agencies and the reason I left this review. Thank you.

Charles is a wonder agent! He has went above and beyond to assure we have the best insurance…read morecoverage for the best price. We truly appreciate him and his great team!!

Very diligent and patient service, save money and have a peace of mind at reasonable rates…read more Sheryl Temaj was a great help.

Phenomenal organization…read more I dropped in here one day because I wanted to get my fiancé's engagement ring insured. Tom is a great guy; he helped me find the most appropriate coverage, and offered me valuable advice for the future. I certainly recommend M.L. Bruenn Co. I would certainly come back here

I referred a contracted artist to ML Bruenn for artisan insurance and they were able to provide…read moreexcellent and affordable coverage. My previous national provider discontinued their artisan coverage and Jonathan was able to find a quality policy on very short notice, facilitating the creation of the mural pictured below. I'll be referring all my contracted artists to ML Bruenn in the future.

Aileen Munoz is an amazing insurance agent! she just helped me switch from an expensive company to…read moresomething less. I just saved $$153$$ from what I was paying. To me that is a lot. She was patient and really helpful. She did everything she could to give me the best plan. Aileen Munoz was very informative about everything, explained everything kindly. She answered all my questions and I am very pleased. Please if you need help and want to be a part of Geico do so! Ask for Aileen Munoz She made sure to stay in contact with me. No matter how many times I missed her calls or if I was too busy to talk, she continued to call me everyday.

I had Insurance for 30 years but the last 3 years it would go up $100 each year. I decided to give…read moreGeico a call as I was Insured by them in Calif 10 years. There is an Office, only 1 in Westchester, and got Amara, young Agent to tell me how much my policy would be comparing it to my previous Insurance. The most obvious difference was between Renters Insurance. She spoke very fast, had objections to all my questions as I cant compare Apples and Oranges. Before I knew it, I was paying the Full Year of both Renters and Auto. Saving $200 which I thought may have bern worth the switch. Not so fast..I couldnt get their Mobile App to work, did not get confirmation of how much I paid, finding that there are different departments based on what you needed, I decided to call Amara for help. Left 2 messages with no call back. I then called Customer Service to answer some questions that came up, waited on the phone 40 min, got a gent, who put me on hold---forever. I then called my previous Insurance, they had not Cancelled me yet because Amara never sent the notice to me to forward on. That was actually lucky so I told them I wanted to come back. Ok Tried Amara again, too busy, but no call back all day. I called Customer Service and got a wonderful woman who Cancelled my Auto & sent to Allstate. Renters is separate as they have different investors buy a part of everyones policy. CS Gent was a Pro! Very welcoming, not pushy. He put in the paperwork to Cancell and said few hours, request for monies I ended back at Allstate. Good news, I am never doing that,1

In the beginning I would have given 5 stars but the lady called me and kinda got nasty with me…read morebecause I left when I went by the office early and my appointment was for 245 then she proceeded to tell me she can send my money back when all I was trying to do was my lessons to get my license

Webster driving school is a really good place for anyone who wants to learn how to drive. My…read moreinstructor was an old guy I don't recall his name but he's literally the best teacher when it comes to driving. He was calm and collective whenever I was driving and the fact that he didn't yell or put pressure on me actually made me feel more confident in my driving abilities. I was worried about the three point turn and parallel parking but this guy made me realize that those things were a piece of cake. I failed my first exam and that made me upset because I thought there was something wrong with my abilities and that I shouldn't be allowed to drive. But I gave it one more chance and took two classes before the test and my instructor gave me that confidence I needed to pass this time! I knew that the morning of the exam I was going to pass because of everything I learned with him. The lady who took me to the exam that day was very sweet and even gave me a few tips before the exam. And the young lady [Angela] who helped me schedule classes through the phone was a huge help she was very kind and caring God bless her. I definitely recommend this place. Trust me I know driving can be scary at first but once you get used to the wheel the rest is history and Websters driving school will help you with that. I recommend this place 100%. Thank you Webster driving school!

You are in excellent hands with this company. The entire staff at this location goes above and…read morebeyond to make Insurance information, payments, and options convenient and available all year round. They are friendly, knowledgeable and PATIENT. I actually look forward to stopping by with any questions and concerns that I have. A+++++

Just wanted to thank Liz for helping me out so quickly on Friday afternoon. She was so helpful and…read moreprofessional. Because of her fast action, I was able to pick up my new car yesterday. Debbie, Liz, Nicole and Julie are always ready and willing to help. If you need insurance this is the place to go. Thanks again for everything.

Be ware! He is the worst insurance agent ever. Lies. Quotes you a price then changes it. Terribile…read morecustomer service. Not a stad up person! Wish I could give a 0 star!

Andy was very helpful on assisting me with lowering my monthly bill. Recommending that I take the…read moredrivers safety course will benefit me for 3 years. He was also very cordial and accommodating. His followup is top notch.