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    Allstate Insurance: Don Thomas

    2.0 (4 reviews)
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    Services - Allstate Insurance: Don Thomas

    Car and truck insurance

    Life insurance

    Homeowner or property

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    Zero rating. Have…read morebeen with Jim Hodgens State Farm for 31 years and had a kitchen claim (water from refrigerator line) in 2022 that went into 2023 due Covid, supply chain delays and contractor back ups. Had a second claim in 2024 due to storm damage to roof (hail, wind and rain damage). That claim was denied three times even though the roof was extremely damaged. Every Home in Morris Glenn who had State Farm was denied claims due to storm damage while other homes with damages who had other insurance agents had roofs repaired. State Farm ended up accepting the claim then dropped us with no call or warning. This office didn't have the nerve to call us or email that they had dropped us. They could have said, if you file this claim we will drop you. They didn't. This was inexcusable, unprofessional and cowardly. State Farm as a company NEEDS to better. Why pay ins if they are going to drop you if you file a claim. Literally, two claims in 31 years. Called USAA immediately and got better rates and more support in one day than over 31 years with local agent (Concord) while deployed and stationed across the world while in military service for 25 years. Would not recommend State Farm or Jim Hodges' office to anyone. Most epic failure in customer support or satisfaction ever. This was inexcusable. Zero stars. Would not recommend Jim Hodges or State Farm to my worst enemy. For veterans, always go with USAA. I knew that, but I tried to support a local agent and now I see how little I and my family mattered to this agent.

    From the owner: Providing insurance and financial services in a professional atmosphere. License #: NC-1000041966read more

    Jeff Rush - State Farm Insurance Agent - State Farm Logo

    Jeff Rush - State Farm Insurance Agent

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    we had a total loss recently and without going into many details, our check was held for multiple…read moredays while they drug their feet getting it to us while paying out of pocket for a rental car because we had exceeded the rental coverage because it took that long to get the check to us. When we came in, no one spoke to us, asked if we were okay after a major accident, nothing. Just handed the check over. For this reason we cancelled our policy, had an official document of cancellation listing the last day of coverage being 10/9. Of course, like clockwork, we were billed another monthly premium the very next day and when we called to get the money back, State Farm corporate only refunded a small portion of the premium and told us the rest the local agent had to release and they would be in contact. We never got a call or communication and our money is still being held, for coverage we had already cancelled, and have official documentation that coverage ceased before the next billing cycle. this agent doesn't care about you whatsoever. If you want to be treated like a cash cow and just another number, instead of an actual person, definitely consider Jeff Rush for your insurance needs. Otherwise, stay away.

    From the owner: State Farm's mission is to help people manage the risks of every day life, recover from the…read moreunexpected and realize their dreams. With our office, you'll receive the highest form of personal service. We answer your calls and use voice mail only as a "back up." We also have 24 hour Good Neighbor service to help with policy transactions & claims. Our focus is auto, home, renters, life & business insurance. Give our office a call and discover our "Old school" approach to "customer service." License #: NC-1000085624, SC-3003090357

    Allstate Insurance: Don Thomas - homeinsurance - Updated May 2026

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