I have always received great customer service, Kristin was very helpful and was able to help me…read morewith my concerns keep up the great work.. Charles....

Tiffany is doing a great job helping me with my mortgage company charging the wrong amount for my…read moreinsurance. I really appreciate how fast she responded to my call and took care of my issue right away. Plus, she is so friendly and courteous. I highly recommend Mary Beth Burgess-State Farm Agency to anyone in need of Insurance!

never answers the phone. might as well close the doors. i dont understand why they would put there…read morephone number online if they dont answer calls. this has happened multiple times. not just once. i tried to have patience thinking maybe it was just a one day problem but no its a multiple offense

I would NEVER do business with this company. I contacted them to let them know one of their…read moremailers had an obscene word listed as my first name. At first they claimed they didn't know the company that they bought the mailing list from. Then they said I'd have to contact Allstate who in turn told me this company obtained the list, not the national company. If you can't trust them to do something as remove you from a mailing list, why would you trust them with your business. I personally would avoid them. Also, the arrogance of the woman who answered the phone who basically said its not their problem, in my opinion, should be fired, but its probably one of Omar's relatives.

cool agents crooked company statefarm beware ‼‼‼got a bill for a car that does not go 2000 miles a…read moreyear for a natural disaster me nor the agents office were involved in which is located at 2201 s cannon blvd in kannapolis nc. i live half a mile and we were not involved in that storm. i received a bill for a extra $72, lol i would have rather them lie and state the insurance rate went up over telling me it's a company charge that can't be removed statefarm and this office are crooked please be careful who you do business with crooked and will lie‼‼‼‼

Unfortunately, bigotry is embedded within this agency. Kim Bonagura, lacks professionalism, class…read moreand standards. However, seeing that we are in the 21 Century, would think that she would have assimilated growth in customer service and professionalism. I see why as I speak to ppl about this location, they say stay away from it.

The BEST StateFarm office in North Carolina! The Agent owner is very friendly and treats you like…read morefamily rather than being any other customer. As well as the workers, very friendly faces and people! 10/10 recommend this office for anyone looking to join StateFarm. Easy location to get too, and worth the trip. My insurance needs have never been so easy to tackle.

From the owner: NC-19330225 Our mission is to help people manage the risks…read moreof everyday life, recover from the unexpected and realize their dreams.

Zero rating. Have…read morebeen with Jim Hodgens State Farm for 31 years and had a kitchen claim (water from refrigerator line) in 2022 that went into 2023 due Covid, supply chain delays and contractor back ups. Had a second claim in 2024 due to storm damage to roof (hail, wind and rain damage). That claim was denied three times even though the roof was extremely damaged. Every Home in Morris Glenn who had State Farm was denied claims due to storm damage while other homes with damages who had other insurance agents had roofs repaired. State Farm ended up accepting the claim then dropped us with no call or warning. This office didn't have the nerve to call us or email that they had dropped us. They could have said, if you file this claim we will drop you. They didn't. This was inexcusable, unprofessional and cowardly. State Farm as a company NEEDS to better. Why pay ins if they are going to drop you if you file a claim. Literally, two claims in 31 years. Called USAA immediately and got better rates and more support in one day than over 31 years with local agent (Concord) while deployed and stationed across the world while in military service for 25 years. Would not recommend State Farm or Jim Hodges' office to anyone. Most epic failure in customer support or satisfaction ever. This was inexcusable. Zero stars. Would not recommend Jim Hodges or State Farm to my worst enemy. For veterans, always go with USAA. I knew that, but I tried to support a local agent and now I see how little I and my family mattered to this agent.

From the owner: Providing insurance and financial services in a professional atmosphere. License #: NC-1000041966read more

we had a total loss recently and without going into many details, our check was held for multiple…read moredays while they drug their feet getting it to us while paying out of pocket for a rental car because we had exceeded the rental coverage because it took that long to get the check to us. When we came in, no one spoke to us, asked if we were okay after a major accident, nothing. Just handed the check over. For this reason we cancelled our policy, had an official document of cancellation listing the last day of coverage being 10/9. Of course, like clockwork, we were billed another monthly premium the very next day and when we called to get the money back, State Farm corporate only refunded a small portion of the premium and told us the rest the local agent had to release and they would be in contact. We never got a call or communication and our money is still being held, for coverage we had already cancelled, and have official documentation that coverage ceased before the next billing cycle. this agent doesn't care about you whatsoever. If you want to be treated like a cash cow and just another number, instead of an actual person, definitely consider Jeff Rush for your insurance needs. Otherwise, stay away.

From the owner: State Farm's mission is to help people manage the risks of every day life, recover from the…read moreunexpected and realize their dreams. With our office, you'll receive the highest form of personal service. We answer your calls and use voice mail only as a "back up." We also have 24 hour Good Neighbor service to help with policy transactions & claims. Our focus is auto, home, renters, life & business insurance. Give our office a call and discover our "Old school" approach to "customer service." License #: NC-1000085624, SC-3003090357

Summary: This is not a competent agency. Beware of Lori Crisp & co…read more We were canceled from our previous homeowner's policy due to a single claim when my stepfather ran into my garage door and we reported it. So on the advice of a family member, we did business with Lori Crisp, who is the co-owner of this agency. Lori is hard to contact and doesn't return phone calls in time. For three years this pattern continued, until finally it almost cost me my refinance agreement due to her lax attention to detail. I moved my car insurance to another agency, and because of this, my HOMEOWNER policy (separate) was cancelled by Allied/Alliant insurance because of 'no longer doing business with agent'. What a joke.

From the owner: We specialize in Automobile and Homeowners Insuranceread more