It was a pleasure talking to Theresa Scott with Allstate. I was involved in a very frustrating…read moreissue with another insurance company. I needed insurance asap. I called Allstate originally speaking to Sarah. Sarah provided me with a quote and Theresa explained that quote in detail while I asked many questions. She was very descriptive and patient with my questions which was very appreciated. She took her time and made sure I understood all details of the policy. Im excited about being a new Allstate customer .

I came from a truly full service Erie agency who I would have happily been with forever if not for…read moremy teenage daughter and her "learning experiences." So imagine my shock when I had my 1st claim (a hit-and-run while my car was parked) with this agency. They did absolutely nothing for me except to steer me to the worst body shop I've ever come across. All my other dealings were with the poor saps at the 800 customer care number who promised to pass along my displeasure to Mr. Coyle. Of course, the only time I EVER heard from this agency was after I cancelled my policies. I've since heard from several former Allstate agents that he tells his staff that they are to keep all calls from policyholders to three minutes or under. I make it a point to pass this along to anyone I know. There are agents who earn their commissions out there -- but Jamie Coyle is most certainly not one of them!

I have used this Agency for many years. They have always been extremely helpful and made great…read morerecommendations to both make sure I am covered in the event I should need to file a claim, but also keeping my price low. I would recommend Jamie and his staff to anyone that wants a great Agent who stands behind his clients.

Response time was more like 4 days with incorrect info. Caught him in several lies in regards to my…read morename, his yelp "being turned off" yet he received my notification correcting my name, and then he lied about being able to help me when he knew he could not. He was easily frustrated when I stated facts. I would proceed with caution.

Darion was very prompt to respond back to me in a professional manor. He is very well versed in the…read morelife insurance industry. I will definitely recommend him to my friends and family. Esther ​

We had an insurance agent in D.C. from whom we'd purchased life insurance and long-term care…read moreinsurance many years ago. Our agent was a very thoughtful and very helpful person, but sadly he's died and his clients have been passed on to an equally-wonderful agent named Kyle Murphy. We spoke to Kyle at great length today - and not only is he very knowledgable, but he's also one of the friendliest and nicest people we've talked to in quite awhile.

Tom Shea was our contact when we bought our first home in Maryland. He was helpful from the…read morebeginning of the process till then end and beyond. We just received a box of cookies from him 3 months after we bought our house just to say thank you again, fantastic! He has always been there to answer my questions, no matter how silly they are. Couldn't say enough good things, 100% recommend!

I contacted Mason & Carter a month ago to get a quote on one of my investment properties in…read moreBaltimore. I was working with Dan Pufnock. I submitted all requested information for agent to generate a quote, and I never received the quote. I attempted to follow up with Dan several times via phone and email and he has not responded. Communication is very important when doing business. If the agent was not able to find coverage for the property, the professional thing to do is to communicate that to the customer. Customer service and follow-up is not good which is why I do not recommend this company.

Whatever you do, DO NOT trust the agent Rich Taylor who works for Mason & Carter…read more I asked him to lower my premium this year and not only was he not able to help out, he more than doubled my premium without even notifying me. He then went on to blame SafeCo for increasing their rates because he thinks they're going out of business! Why in the world would you keep your client with an insurance company who you think is going out of business ?!!! This guy is a real scum bag. Beware.

They are professional, courteous and they have a family vibe when walking into their office. I have…read morebeen here for two years now and it is a great place to work with. They treat you with respect, class and make you feel valued. They are knowledgeable and know what they are doing when it comes to finances. They have excellent customer service and make each year very organized for you when time come to do your taxes. They send you out a tax organizer each year which tells you what you had the year before to ensure you have all your documents together. I will not be going anywhere else. They are well worth the money you spend to have them working for you!

Offered a good review of policy with competitive prices Could not match my current policy but…read morewill review again at a later date.

Jim, was very efficient at the start of policy (Aug '25). Then, Jim was able to issue a full…read morecoverage auto policy with a reasonable rate in Maryland. It was with a subsidiary of State Farm, GainsCo auto insurance. Never heard of the company. However, fast forward, when hitting a snag via the online payment portal, it didn't recognize the policy # being inputted in the system. GainsCo customer service may as well be non-existence. All modifications must be completed by the initial insurance representative who began the policy. Due to GainsCo archaic system & poor instructions by customer service, the payment ended-up being late. Maryland insurance compliance do not play. They'll charge approximately $200 for insurance non-compliancy in the state. I was advised by GainsCo agent, prior to making payment, the deadline will be 11/11/25. Insurance canceled on 11/10/25. Jim, the State Farm (GainsCo) agent didn't mitigate circumstances, to waive late fee or reinstatement process. They simply penalized me for not being aware of how to use the archaic online system. If online account numbers isn't entered correctly, it will not populate account payment information. Who knew? This was the first & will be the last payment to experience such awful customer services. When advising Jim of the dissatisfaction received by GainsCo, Jim simply agree with shopping market for another policy, elsewhere. Hence reasons for not completing a google review when starting the policy. Whatever happen to good (not even great) customer & product services. The real satisfaction arrives in the duration of contract (policy). It's difficult to refer anyone to companies who provides convoluted policyholder interactions. Prior to payment, it was requested to sign a "loss of property" form, indicating no damages was done to vehicle due to cancellation. I've paid the late fee, reinstated the policy & presently searching for a more reputable insurance agent & firm. This is not It!!