Kathy was a big help with answering questions of our insurance questions! Thank you again Kathy!read more

Kathy was extremely professional and helped switch me over from our old insurance company with…read moreease. State Farm offered a more competitive rate with higher coverages. We are very satisfied with the knowledge and service provided. We'd definitely recommend Kathy at State Farm for all your insurance needs.

Been with this for years but this new ownership or merger or whatever happened is HORRIBLE..! I…read moreneed something and I MUST talk to the call center. I ask to be transferred to the local branch and it's like pulling teeth. I'm going straight to progressive from now on. This is very unfortunate, but I can no longer deal with this call center and lack of service.

I'm really having a hard time with the agency. It seems like they no longer care about their…read morecustomers after the recent change in ownership. It took over three weeks to process a simple change request for our homeowner's policy, and even after they finally processed it, they haven't been able to answer my basic questions. Additionally, when I followed up to get policy documents for the bank, Cross has not responded, and I'm really unsure what to do next. Hopefully, we can get a response before the bank becomes upset over not receiving the necessary insurance documents. I'm seriously considering switching insurance agents. If you want a company that can't pick up the phone or answer questions, this is the one for you!

It's KEVIN's desire to sell you something worthwhile, something that you can actually predict will…read morework. Their office is service orientated,they need you as much as we need a quality insurance company if disaster happens. Insurance is a hard field to understand KEVIN's office makes it easy. Ask them, that's why they're there. myself I take nothing for granted, if I don't understand something, I'm gonna call him and get my answers. Here's a little tip for your future homeowners car owners or wondering if I should or shouldn't get life insurance. You're gonna hear some horror stories of things that have gone horribly wrong with insurance and you're gonna hear some stories that turned out wonderful. It's not a crapshoot. It comes from understanding your policy what it covers and doesn't cover and how your agent can assist you through the whole process. talk to Kevin Hayward's office if you wanna know more. Just go ahead and try to find quality insurance for these beauties

Didn't know that I would need a screenshot off my drive safe lol. Your company having an issue with…read moreYOUR app is a YOU problem!!! Not mine!!! If you look back you will see that I have ALWAYS entered my odometer reading...hmmm something off on your end?!? Yup, I would say so!!!

I cannot say enough good things about Candice and her team. From the very beginning I felt like…read morefamily. My Dad recommended her to me because I had moved back to the area from CA. I needed car insurance and to get my home insurance started for my new home. My Dad connected me with Candice and we talked like friends would. She was able to get me all set up over the phone and I was able to sign documents online and she mailed me ones to sign with a readdressed envelope to send it back. So efficient. Recently I just had an issue and had to close my checking account. I went online to try and change the account where my monthly payment was being debited and I thought I had done it correctly. Candice reached out to me mentioning my payment was showing late and that the account on file was closed. I quickly responded saying that I had changed the account but that it must not have worked. I gave her all my new account info and helped me get it set up. Today I received a letter from Farmers that I had a return check fee of $25 for messing up. I emailed Candice to see if that might be waived because I didn't intentionally mean for my account to be wrong. She responded quickly saying she had already contacted them and had it waived. I am just beyond happy with Candice. She treats me like family and takes care of me. I have never received such personal customer service. If you are searching for insurance please call Candice, you won't be disappointed.

We've been with Candice Adams at Farmer's Insurance for several years now and the service has been…read moreboth exceptional and amazing! She's had our best interest at heart from day one and we are thankful to have her as our agent. When our daughter went off to WWU for college, Candice recommended renter's insurance. Thankfully, we took her advice because while our daughter was home for the Christmas holiday, her rental home was ransacked and every single item of value was taken. Our daughter was the only girl (out of 5 living in the house) with renter's insurance and we were so grateful! From large electronics to inexpensive jewelry, all her belongings were covered and replaced. Knowing Candice had our backs and had us covered was such a relief. My husband was also in a car accident and Candice not only made sure the necessary repairs were made to our car, but called personally to make sure he was alright as well. She's sincere in her desire to help, and I've been grateful for her kindness and service.

Bill helped my elderly parents get insurance during a very difficult time for them. He tackled a…read moredifficult scenario and handled it was respect and care. He was patient and worked hard for them. We really appreciate all he did for us. Thank you!!

I was so impressed by the staff and professionalism of the Thiesen Agency. I came in to price shop…read moreon my car and house. Joyce and Nancy were so informative and helpful that I ended up rolling over some financial investments with them as well and picking up and auto, home and life insurance policy. It is nice to know I am being taken care of and in good hands with the Theisen Agency. Thank you guys for all your help.

Having been a customer for 20 years, with over 10 accounts. Jerry and Cory are always…read moreknowledgeable, personable, and work hard to find the best insurance for our auto and investment properties needs. I would rate a 10 star if that were an option.

Good customer service. Agent was helpful and knowledgeable. Neat and Tidy Office.I have been a…read morecustomer for almost a year know and have had no issues.

Very disappointed in the rate hikes. It's understandable that there will be rate increases due to…read morecircumstances beyond our control. When I first got insurance at this agency under (Gary Blatter) was the agent he gave me a wonderful rate at around $600 plus some change for an annual premium. Then the next year it went to around $800. I went with it and didn't complain. Now, going into June of 2026 my annual premium is just over $2,500! Every person I have spoken to including my Credit Union has even agreed this kind of rate hike is insane. At this point I am trying to see what options are out there and reported this rate increase to the Office of The Insurance Commissioner of Wa State to see what they say. I called this office to see exactly why my rates had risen to such an absurd amount and basically nobody gave me any explanation but just the run-a-round to write a formal letter to Allstate asking why. I would be very careful choosing Allstate. What started out great got worse and worse with each passing year and a markup of well over 200% is not acceptable. Also understand that back in 2022 the courts overturned a law that said Insurance companies cannot use your credit score to determine things involving your insurance. Now that it has been overturned this gives insurance companies even more ability to do what they want to policy holders. Just my two cents.

Eric Pfluger was extremely helpful, friendly and knowledgeable. He helped me setup an insurance…read moreplan on a car I had just bought same day. He made sure I understood what my plan covered and what I would be paying. Insurance has always been confusing and expensive for me. And not only did he set me up quickly he set me up with a plan far cheaper than anywhere else had quoted me. I will be using his services from here on out and highly recommending him to everyone. Thank you again for all the help!

Mike is helping with our retirement planning and understanding our available options. He is very…read moreresourceful of plans we had not considered in the past. We hope for a good long lasting relationship.

From the owner: Financial & Retirement Solutions, Estate Planning, Medicare Solutions, Long Term Care, Life…read moreInsurance

Gary Blatter has been the best insurance agent I've ever had; and I've had insurance from Allstate…read morefor over 35 years! We sold our home and rebuilt a new home last year, so smooth to change all this. We have our home, RV and cars all insured. When I had a claim Gary was quick to respond and kept us informed with updates and did a great follow through. I can get in touch with Gary on phone or email and he responds quickly. I could not ask for better customer service. When you need insurance,call Gary and you'll be glad you did! Pat L. 2/10/16

I am a client and have been thoroughly impressed with Gary and Allstate. Gary did a fantastic job…read moreof being a guest speaker in my Independent Living class at North Thurston High School. The class is mostly Seniors and some Juniors. It is a brand new (and somewhat scary) topic for young adults to understand what insurance is and why they need it. Gary did a great job to explain the necessity and the benefits of carrying insurance. I definitely chose an insurance agent that serves the community! Thank you, Gary!