Great service. I was out of town and broke gown on I 95. Fixed clutch at a good price. Great…read morecommitment. Totally trustworthy considering I was an out of town customer. Your community is in good hands.

This is an entirely professional business. Great service at…read morereasonable prices. Clean service bays, ready to listen to customers. No attempts to con you into extras.

Great Firestone location. Barkev the Store Manager is great. Phenomenal service and fair pricing…read more Busy place?

Scam-esque. I wont speak for all employees, but this was my experience…read more I came here this past week for a flat tire. I was informed that i would have to replace the tire because the screw was too close the tire wall and quoted me $466 for ONE tire. I agreed because it was an emergency situation and I have 2 small children in the car, but I decided to cancel since the price seemed really high and take the car back just in case i have a warranty with my dealer. The screw was found to be in the CENTER of the wheel, and could have been resolved with a simple plug. They pretty much lied. Do not go here.

Pure Sleeze!…read more Bait and Switch On Feb 7th Nicole Mooney accepted my offer of $80K for a BMW X5 PHEW, all taxes, fees, "out the door". See her email and her purchase order. I signed, and returned the purchase order which included $500 for registration. On Feb 11th, she emails and says "Our Registration Team got back to me" and she has increased the price by $1,782. This is after I had signed the purchase contract. Another sleeze move...You know how the dealers want a finance person to "Meet with You" so they can pressure you into accepting high margin add-ons? In the old days, it was rust-proofing that actually voided the manufacture's warranty? She would not send me the Closing Paperwork ahead of time! Why give the customer a chance to prepare when sleezy dealers can ambush them? BMW National should be ashamed of the Hoffman Auto Group.

Christian and Jose saved our family vacation! Our brake light came on two days before we were due…read moreto leave for Cape Cod with our family of 12 in tow. They worked their magic and got our brakes done all in one day so that we could pack up and go!

Gary and his team went above and beyond replacing my bad engine and solved an unrelated vibration…read moreproblem. They discovered a bad torque converter and fixed that too. That was after a transmission shop failed to find this problem. I am very satisfied and recommend Motorworks.

Brought in my 2017 Tahoe with 73,000 miles on it the first week of November 2025 for an engine…read morereplacement, finally got it back ONE MONTH LATER. Was told it may take 3 weeks to finish so I was patient but after 4 weeks it became quite annoying, especially since I had to rent a car. Picked it up and was told that it had a bit of "hesitation" and that it was probably the transmission or dirty fuel injectors, Gary suggested high octane fuel and fuel injector cleaner. Why they didn't investigate this further prior to telling me the truck was ready was stupid and unprofessional, but I trusted Gary. I tried both and it still ran terribly. Brought it to a transmission shop and was told that the transmission was perfect. Brought the truck back to Motor Works and I was told that the truck needed a 02 sensors and fuel sensors, which were replaced by Motor Works. Left motor works and then found the engine had a vibration. Took my truck to a trusted mechanic that told me motor works never replaced the harmonic balancer which causes the vibration. Motor works should have replaced this part but never did. I was also told by Motor Works that the engine mounts should have been replaced, to which I agreed, but in hindsight I probably should have inspected first. Unfortunately, I was too trusting, and it was close to Christmas. The entire job cost me OVER $10,000.00 and my truck still runs with a vibration. During this disgraceful process, I was also told that the timing belt should be replaced, to which I acquiesced. Items like oil filter, oil, plugs etcetera were not included in the price that I paid to which I think is ridiculous. Gary speaks very well and appears to be educated in his business but at the end of the day my kindness was taken advantage of. There are other motor replacement companies out there. Don't be taken advantage of by this guy, you will regret it. Gary, I know you will respond back with bogus facts and will try to defend the shoddy work that you did, but you and I both know what you did.

Twice!!! They left us hanging. I would not reccomend. Once they scheduled a time, we drop the car…read moreoff and they took a more expensive car in. Second time a week later, we dropped the car off and nobody was there. Phone and text full.

Car Detailing if you can call it that. Made appointment dropped car off to be…read more detailed and it wasn't done on day it was dropped off. 2 days later it was to be done by 4pm and it wasn't done until 7pm and the job was sub par at best. I would never bring another vehicle here again. The owner needs better communication skills and take responsibility when things go wrong. If I could give it zero stars I would.

Excellent customer service. They really listen to me to assess issue. Great communicators…read morethroughout the repair and charges. Actually show you what work they need to do and also what they have done on your vehicle. Issues get resolved!! M.C.

Very good and honest repair shop. Was grateful for their help and advice, and will be returning for…read morefuture service.

I whould Not let this location change a flat tire ..I was stopping by Wednesday too get a quote ,…read morewhen too my Suprise I see a customer picking up his 20 yr unscratched Toyota Corolla ..And he' sees his car arrive on a tow truck from a test drive . This man looked like he saw Sasquatch . lol They forgot too put lug nuts on ..And he was actually Gunna pay them . For Destroying his front End ..I whould want not only free Transmission , 2 yrs free oil change .What kind of Cracker Jack Mechanic forgets all lug nuts

The complete transmission service on my old Impala was premium quality, value and the most friendly…read morecustomer experience. Thank You Anthony, Seward and the expert staff!!! Bert A.

Fast response, professional, knowledgable, and had me on my way quickly. I definitely recommend…read morethem if you need towing. I will call them again if I need towing. Ty

Arranged tow through car shield roadside assistance. Confirmed shop to be towed to with roadside…read moreand with driver who picked up car. Car was taken to the wrong mechanic. Sketchy business. Have to wonder if they get something from other shop for taking cars there by "mistake". Would not fix on there own until carshield got involved.

My father and I had come to a few dealerships, but this one completely blew all others out of the…read morewater... The transaction from the time we stopped into the establishment on Saturday to the closing on Monday was great. Kit answered all of our questions and walked us through everything to ultimately help us make the final decision between two trucks. Mohammed finalized prices and we had the truck a few hours later. They are a great team over on Middle Neck Rd... Highly recommending them to family and friends!

Hi my name is Shoune. I bought a car from here on July 3rd 2023 which was cost 42,000After I bought…read morethe car, I figured it out that they charge me $3000 extra then I contacted with them. First, they refused me to give my money back but after that they said they will fix it. Unfortunately until now I don't get anything, they didn't pick my phone not even talked to me directly. I live in Bronx , I went their place so many times to solve my problems but they didn't even do anything for me which is so painful. I spend toll fee to go there only to get my money back but haven't get yet which is unacceptable.

Brought my vehicle in for service for a check engine light and received a diagnosis very fast for a…read morecoolant control valve didnt quite understand what that meant but talked to the technician seth and he was very knowledgeable. Would come back.

**DON'T LET THEM ROB YOU** *OVERCHARGE ALERT*…read moreStay far away from the service department. Horrible customer service, rude, disgusting, condescending, eye rolling, side comments. They tried charging $90 for an oil change on a 2006 Chevy. They are out of their damn mind!!!! They failed to explain that the only reason why their price is as high is because they only use synthetic. Take your car elsewhere. I went to Firestone and only paid 29.99$ for an oil change.