I had a poor experience with this agent. I attempted to cancel my mom's Farmers car insurance after…read moreher death, but the corporate "policy" made it impossible. I had to file a complaint with Tennessee DOI and finally someone would help. Because of this delay caused by the corporate "policy" the agent refused to refund all the payments automatically drafted after the death of my mom. Issuing a partial refund, they actually restructured the coverage dates to create documentation to collect my dead mom's money. In this, I also learned they were still collecting insurance on my dad who died in 2022. They run the business like a subscription service and collect premiums without ever checking on their customer's needs. Look elsewhere if you want an insurance company who cares about customers over "policy" and an agent with integrity who will provide service to meet your needs and do what's right.

From the owner: We are a Veteran owned Tennessee business. Whether you're looking for homeowners, auto, renters…read moreinsurance, investments, or other types of coverage, We are here to help you explore your options with discretion and care. Serving Tennessee since 1991, We work with you to ensure you understand your coverage and investment choices, so you can protect and grow what matters most. Stop by, contact us online, or call/text 615-292-1250 today for a free quote!

Barry was able to get me insurance on a rental property when nobody else could. I talked to my own…read morehomeowners insurance provider, multiple carriers including State Farm, AAA, and Nationwide and a number of independent Insurance agents. Barry was the only one who came through. In addition to being able to furnish a policy that met my needs, he was always prompt returning my calls and emails. I am appreciative of the service he provided, and recommend him without reservation.

From the owner: Carl R. Wells & Associatesread more

Wonderful people! Lesa helped me insure our home, cars, boat & engine. She made it incredibly easy…read more Go competitive prices. What more could you want? We are very impressed.

Lesa Malone and the team at State Farm have been absolutely great to deal with. I use them to…read moreinsure my home in Lebanon and they have been nothing but fantastic. I highly recommend this office for any of your insurance needs.

As long as you are only expecting to pay policy premiums to a silent agent, everything goes great…read more If you come to a point where you need her to engage, expect slow or no communication, days long gaps in response to text messages, and no customer service. Recently, Farmers issued multiple checks for repairs in an uninsured motorist claim. They unexpectedly pulled one on the checks back from my account, without notice. Previous to this, I had gone to special lengths to call and request that everything be issued in one check. I was told Elizabeth was unable to take my call at that time- deferring me to other team members in the office. I was told she cannot speak with every customer and I would need to work with whoever called me back. When that call came, I spoke to her husband, Brad, who explained it is no longer possible to get a single check due to Farmer's policies. I accepted this response and did not press more. Fast-forward to October 4th, I discovered the discrepancy in my bank account from the retracted check and immediately text the office. I received no response. Update: After writing this review and sending an additional follow up request to the office, I did receive an update. Unfortunately I was initially given an incorrect answer on the issue and had to press to get more information. The representative was kind but also let me know I should be calling Farmers directly as this was not her job to sort out. I am still unsure why I have an agent in this setup.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Gallatin, TN area since 2011, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Kim the best of the best! She's always a phone call away from helping me with all my insurance…read moreneeds- from car insurance to life insurance. She's made all my changing needs of insurance easy to understand and seamless. I highly recommend Choice One for any and all of your insurance.

Our agent, Cody Gann, has been very accommodating with several different requests. Your company has…read moreprovided auto and business insurance at a very reasonable cost. The one time we needed to file a claim we experienced an issue with the insurance company of the vehicle that had run into my wife and totaled her car. We notified Cody Gann and Choice One took over the proceedings and were exceptional in handling the situation. Thank you, Cody Gann and Choice One.